FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Quotes are not always exclusive. Prices are however "flat rate." It is important to know that prices of replacement parts vary from device to device. I attempt to quote the average cost with labor and parts included. I WILL NOT nickle and dime you. I am not going to charge you consultation fees to simply tell you whats wrong with your device and then leave you hanging!
- What is your typical process for working with a new customer?
1. We will discuss what needs fixed and how much it will cost up front. 2. I will send you an official invoice of repairs. 3. In some cases if parts are needed, we will need to arrange payment/order of parts before proceeding with repair. 3. We will schedule a time most convenient for you to pick up the device. 4. At time of pickup, you will be further educated on the problem and solution. 5. You will sign an electronic Equipment Repair and Agreement Liability Form. 4. Repairs typically take 24 hours (sometimes this can same day) *If repairs take longer than 24 hours for any reason we will keep you updated on the progress along the way. 5. Upon completion of repair you will be contacted to arrange drop off of device. 6. Devices are returned after transactions are completed. 7. We look forward to seeing you again!
- What education and/or training do you have that relates to your work?
-15 Years Customer Service -11 Years military (U.S. Navy) -7+ Years as a computer repair and services expert