FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We give our customers clear up front pricing in the form of a written estimate. All estimates we provide are good for 60 days.
- What is your typical process for working with a new customer?
Our process starts by scheduling a time for an estimate. During the estimate, we like to hear a little bit about your project and learn what needs to be done. We will ask questions like, "when was your home painted last?", "Are you looking to paint a section or your entire house?", "Have you noticed any areas where the paint is peeling?" Once we get a feel for what you are looking for we take a walk around your house for some measurements. I schedule my estimates in 1.5-hour blocks, and I only need you guys for the first 15-30 minutes and the last 15 minutes of the estimate. For the first 15 minutes, I want to sit down with you and get to know what you're looking for as far as quality is concerned and then we’ll take a quick walk around the house to address some of those specific problem areas you mentioned. Moreover, for the last 15 minutes I’ll come back inside and sit down with you, run you through everything and make sure we got you everything you're looking for and hopefully, we can find something that works, does that sound good?
- What education and/or training do you have that relates to your work?
In Texas, there isn't a requirement for painting contractors to have a license or any formal training or education. So homeowners have to research if the painting contractor does excellent work. One of the ways we recommend learning about a painter's proficiencies is to ask for reference or pictures of previous projects.