FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I do not charge an hourly rate. I take a look at the job, sometimes with and sometimes without a basic evaluation fee, and develop a bid which combines difficulty and type of job. If I charged an evaluation fee, that fee applies to the work to be performed. I do not offer discounts.
- What is your typical process for working with a new customer?
I educate the customer to the best of my ability about what he or she is facing before and during the bidding process. I keep them involved and attempt to bring what needs done into the arena of what they would prefer to have done. I offer premium customer service.
- What education and/or training do you have that relates to your work?
Grew up learning concrete and carpentry construction from my father. Owned my own general contracting and building company, as well, at a later time, my own plumbing company, in another state. I am a licensed journeyman plumber here in Washington, and a licensed Master plumber in two other states under two different plumbing code requirements. I have been working in the plumbing field, almost exclusively for nearly 30 years.