Hired 14 times
2 years in business
(Eastern Time Zone)
8:00 a.m. to 7:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
He was way cheaper than all other quotes and that's good if you're on a budget, but you get what you pay for, I guess. After close inspection, there were many spots on the walls that were missing paint, despite multiple coats. There were splatters all over the floor since he used minimal floor coverings, and when brought to his attention, he denied the possibility of any and did not return to complete what we had discussed nor to clean up the splatters. There was a professionalism at the beginning, up to a point, and then it seemed like he no longer cared and went MIA multiple times until, ultimately, I had to assume he was no longer coming back and hired someone else to complete the jobs. I never heard from him again despite his agreement to continue working. I would definitely not consider hiring again.Oct 9, 2018VerifiedViews Painting & Design, LLC's reply
I apologize immensely for the possibility of paint being splattered on the floors. Views Painting and Design, LLC takes great pride in covering and protecting the floors of our customers. In fact, painting over carpet and hardwood is something we do every single day and have never had any issues until this review. If a spill or splatter does occur we are sure to clean it up immediately. I greatly appreciate your review and bringing this to our attention. We will be sure to enforce more caution and concentration to the protection of our customer’s floors going forward. With that being said this was a project where I provided this family with an estimate to paint just “walls” in a couple bedrooms, bathrooms, stairway/foyer, kitchen and dining rooms (have original estimate to validate). They were selling their house and needed a professional to come in immediately and begin. I pushed some things on my schedule back/aside for a later date and agreed to help them out ASAP. I’m usually cheaper than most because I’m new in business. On some projects I simply just charge material and labor in my estimates (which I explained upon meeting them in our initial walk through). The projects I estimated on were completed in 2-3 days. After completeion Dan, her husband (who I dealt with 99% of the time) was extremely pleased with the work I provided. In fact, he asked if I could provide additional work and paint the baseboards, and trim work around doors and windows in these rooms. He continually reminded me he understood if I didn’t have the time to do the extras. However, I politely agreed to the task and applied 2-3 coats of white trim paint to these areas. Once again, I agreed to only charge my labor/however many hours it took to complete. He also, asked if I had the time to stain their back porch and paint more trim work throughout the house. Once again, I agreed to help out as much as I could. No estimate was created for this work because once again I agreed to work on a per/hr basis. Due to weather and waiting on the carpenters to finish putting up trim I was unable attend the project for a couple days. During this time a very unfortunate event had taken place in my life. My father suffered from a heart attack and needed triple bypass surgery in Cleveland, Ohio. Painting became secondary in this moment and being with my family during this difficult time was all that mattered. However, I should have handled the situation more professionally and contacted Dan immediately to inform him of my current situation. It wasn’t until I received a disgruntled text message that I had forgotten to contact him. I quickly informed him of my situation and he sent his prayers and wishes to my family. This happened almost 3 months ago and it’s strange I’m just now receiving this review. They were informed of my situation via text message, so being accused of going MIA/lying is something I take to heart and is something I would never do to a customer, unless something life changing like this occurs. Future customers please take the time to look at past reviews from previous thumbtack customers. I can also provide additional referrals/contact information from non-thumbtack customers as well who will validate their satisfaction with our work. Thank you for time and best wishes, Views Painting & Design, LLC
Matt was very responsive to my questions and came over and listened to my needs. He provided a detailed quote within 12 hours, which was very competitive.Jul 20, 2018Verified
I was very happy with Matt and the painting that he did. He was very responsive,flexible, and reasonable. I had my stairwell and ceiling painting and he did a great job. I'm very pleased with the job. His pricing was very fair. I would definitely recommend him!Mar 11, 2018Verified
I was extremely pleased with the services provided. The room turned out fantastic. Matt was professional, prompt, and knowledgeable. I would highly recommend him to others.Feb 27, 2018Verified
Excellent experience. Matt is a professional who takes all of the precautions to protect your property and genuinely cares about your home. He is friendly, courteous, prompt, and pays great attention to all details of the job. I would HIGHLY recommend Views Painting & Design to anyone who is looking for an excellent job and a fair price.Nov 2, 2017