What should the customer know about your pricing (e.g., discounts, fees)?
We have specials through out the year. Our pricing is comparable to everyone else's.
What is your typical process for working with a new customer?
We love to meet and sit and chat to see what their needs are in choosing a system or servicing their system. We offer many options to choose from and I think we are priced fairly.
What education and/or training do you have that relates to your work?
My guys and I have numerous certifications from American Standard, Trane, Mitsubishi, Coleman, Nordyne and Revolv. I have 5 state licensed techs and 16 technicians licensed techs. I have 34 yrs experience in HVAC and also BPI certified for duct leakage and infiltration.
How did you get started doing this type of work?
It was a long time ago. I decided college wasn't for me so I choose a "necessity". I didn't have central air until I was a senior in high school 1977. I decided in 1983 to pursue this trade after working in a factory for a few years.
What types of customers have you worked with?
We work with mostly residential customers. We do some commercial with. It pick and choose them in a case by case basis.
Describe a recent project you are fond of. How long did it take?
We installed a 20 seer American Standard heat pump system in my own house. Did it in 1 day. Installed to see how good it works. It's amazing but pricey. We've put a few more in and I like the way the work.
What advice would you give a customer looking to hire a provider in your area of work?
Probably the most important advice is make sure the company you hire is licensed and insured. Also check for Workmens Comp. most companies don't carry it. If the company you hire is not insured you don't have to pay them for the job.
What questions should customers think through before talking to professionals about their project?
No 1. Make sure your contractor is following all the rules. No 2. Show license and insurance and verify workers comp.
No 3. Check their license number, the higher the number the less experienced they have. I saw a licens today that was 78988. Mine is 17728. That's a big difference.