FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge per area pricing. We consider an area to be up to 250 square feet wall to wall (with or without furniture). Going over that is considered a double area. We do not combine smaller areas to be considered one larger area. Halls are charged per linear foot. Our regular price includes all of our cleaning steps and the only extras are for stain removal (spots that don't come out with the regular cleaning), and moderate to severe pet issues (that don't come out with the regular cleaning).
- What is your typical process for working with a new customer?
New customers can call us or book their appointment online. Our pricing structure is set up to be simple and include everything that is required for a normal cleaning process. We don't charge extra for things like pre-treatment or scrubbing the carpet like other cleaners do.
- What education and/or training do you have that relates to your work?
We are Platinum Rated by the Carpet & Rug Institute, proving that we remove more soil than any other cleaner in the nation. Zerorez is an IICRC Certified Firm which means that using us maintains your carpet warranty. We are also the only WoolSafe Service Provider in Tucson. Our extensive training on fine wool carpet and rugs ensures that delicate rugs will be properly cleaned.