Rocket City Garage Service

Union Grove, AL

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About this pro

How does your service stand out?

It may not be rocket science, but we treat it like it is! We pride ourselves in giving you the most thorough and guaranteed service. If we touch it we guarantee its ability to function properly. We specialize in garage door services, vehicle lifts, garage and patio screen systems, and industrial grade ceiling and wall storage systems, with a focus on automation and utility.

What do you enjoy about the work you do?

We get a kick out of making your garage door work with precision. We enjoy the reward of near perfection in the operation of your door. We love to empower our clients with technology and control of their garage. We are a family who treats our clients like family. Your garage is our passion and your business is a privilege we don't take for granted. 24/7 service at no extra charge. Free estimates.

Location

Union Grove, AL 35175

Years in business

1

Number of employees

3

Times hired on Thumbtack

8

Reviews

9 Reviews
  • Rick H. Mar 5, 2017
    Garage Door Repair
    Verified Review
    garage door replacement.
    very professional. got the job done with no issues. friendly and courteous.
  • Candice K. Mar 4, 2017
    Garage Door Repair
    Verified Review
    Fixed, just like promised!
    Reprogramed two garage doors so the clicker would communicate with the door.
  • Aaron L. Feb 21, 2017
    Garage Door Installation or Replacement
    Verified Review
    Great Installer
    Abbott, Was great a true professional
  • Jimmy A. Feb 3, 2017
    Garage Door Repair
    Verified Review
    Outstanding service
    Excellent service. Went above and beyond all expectations! Spread the word about this company! Will call him again for any future needs.
  • Eddie Q. Oct 25, 2016
    Garage Door Repair
    Verified Review
    ROCKET CITY GARAGE SERVICE...EXCELLENT WORK!!!
    Rocket City Garage Service is the best!! Received excellent, prompt service by Abbott Frank! He repaired our garage door back to its original position! Anymore problems, Rocket City is the first place we will call!
  • Nelson M. Aug 6, 2016
    Garage Door Repair
    Verified Review
    Mr. Frank showed up exactly on time and the work was professionally done and at a fair price. I know enough about the work being done to state that Mr. Frank was exceptionally professional and thorough. The work was done well beyond my expectation. He not only repaired a door that another company had tried to repair and failed, but he went out of his way to insure that the repair was up to my satisfaction. I highly recommend Rocket City Garage Service to anyone who wants prompt and professional repairs at a reasonable price.
    Abbott F. Aug 6, 2016

    Mr. Miller, It was an honor to meet and work with you today. I enjoyed being able to talk with you while I worked. Thank you for your dedication to this country and our freedom. I hope the best for your farm and all your many projects. Don't hesitate to call me if you need anything. Respectfully yours, Abbott Frank. Rocket City Garage Service

  • Gill F. Jul 27, 2016
    Garage Door Installation or Replacement
    Verified Review
    Great job done Abbott! Very professional and knowledgeable and i would recommend!, thanks
    Abbott F. Aug 6, 2016

    Thank you Gill. It was a pleasure to work for you. If you need anything else give me a call. I hope you are getting good use from your openers. Respectfully yours, Abbott Frank

  • Maggie S. Jul 21, 2016
    Garage Door Repair
    Verified Review
    Abbott was awesome!! Made time at the end of a long day to come fix my door. He worked quickly, was professional and friendly. He showed me the broken part and explained what broke and why, fixed it and even adjusted the door so it doesn't happen again. Oh and it has an 18 month guarantee.
    Abbott F. Aug 6, 2016

    Maggie, I hope you the best with your health and prosperity. It was a pleasure to work for you. God bless you and yours. Respectfully yours, Abbott Frank

  • Steve M. Apr 1, 2016
    Called about a G-door opener that was having intermittent problems in the close cycle. Abbott, the Tech on the call, was very knowledgeable in troubleshooting the problem - and not by replacing parts until he found a solution. Quickly found a wiring issue and corrected, then did a general diagnostic on the door. Geometry of the tracks was corrected, all fasteners were checked and tightened, spring tension corrected, and complete lubrication was performed. Job done with correct tools and efficient use of time. Good value for the service charge.

Q&A

What is your typical process for working with a new customer?
We like to understand as much as possible the nature of the call before arriving on site. We are open to any questions and concerns. We donate a portion of your payment to community help. Our website has a page dedicated to this function of our commitment to sustainability.
What education and/or training do you have that relates to your work?
We have 6 years working with residential and commercial door systems, gated entry systems, all operator brands and all door brands
Do you have a standard pricing system for your service? If so, please share the details here.
Basic fees for our garage door services Basic service call, includes up to an hour of service and up to 4 doors on site. Service fee includes replacement of any stripped fasteners, tightening all fasteners. Lubrication of all friction points, (hinges, springs, bearings, rollers, operator rail, pulleys, gears, and emergency release) adjustment of operator. Thorough inspection of the operation of the door. Attention to balance by hand and cable tension if needed spring adjustment. A jumped cable, crooked door, track alignment and any back hang issues will be in this basic call category but may take more time. This service is available for $80.00. Additional service time is charged by the quarter hour at $20.00. Hinge replacement $5-7.00 with service call Roller replacement $5-7.00 with service call. Cable replacement, cables are replaced in pairs and built specifically for the door at @$2.00 per foot. With service call. Spring replacements are $55 and up depending on the size of the spring and door. If there are 2 springs we strongly encourage you to replace both at the same time, (like brakes on a car). With service call. Perimeter seals rubber @ $5 per foot and brush seal with aluminum retainer @$7.00 per foot with service call Bottom seal, aluminum retainer with durable rubber gasket @$7.00 per foot. With service call Bottom seal for wooden doors @$5.00 per foot with service call Gear assembly change for Liftmaster, Chamberlain, and Craftsman operators $65.00 with service call New remote, delivered and programming $45.00 plus a service call. Vehicle programming included with a service call. Note that not all vehicles will link up. Your operator may require a repeater to work. The repeater required can cost up to $100 Battery replacement and remote programming for an existing remote or remotes is based on battery type this usually costs $5.00 with a service call. Keyless entry system $50 programmed and mounted plus a service call. New operator replacement, with one remote and wall station $415+ depending on the model and peripherals you want. Making a operator from 1993 and newer Internet accessible from anywhere in the world. $60-125 depending on the operator.
What advice would you give a customer looking to hire a provider in your area of work?
Get a through answer as to what they provide for your money. Many companies will only look at the problem you called about and ignore the rest of the door or doors. Look for a company like us, who stands by their work and takes the time to look at all aspects of garage doors.
What questions should customers think through before talking to professionals about their project?
Remember that your garage door is used more than any other door in your home. It is the biggest moving appliance in your home. What exactly are the symptoms? If it's an operator issue be sure to list the brand of operator and possibly the model. If the door won't open at all look to see if there is a gap in the spring showing that it is broken. Know the approximate size of your door. Look to see if the doors photo eyes are blocked if it goes up but won't come down. Is your operator chain, belt, screw driven? If you need a new door, think about quality not price. A cheaper product doesn't hold up in our field. You get what you pay for in garage doors. What is it you need long term for your home? Automation is more than just a button these days. Most people leave their homes unlocked through the garage. Security is paramount when it comes to your garage doors.