FAQs
- What is your typical process for working with a new customer?
We introduce ourselves to each client and give them a overview of the experience that we have in the business. We talk with the client to get a clear understanding of what services they need. Next we make recommendations on what services will need to be performed in order to get the expected outcome. We review with each client our experience in handling previous jobs that were are similar in nature to theirs.
- What education and/or training do you have that relates to your work?
All technicians have taken courses to keep up to date with the standard industry practices. Every cleaner takes courses on Blood borne Pathogens, green cleaning, Carpet Cleaning, Upholstery Cleaning, Tile and Grout Cleaning as well as Water Damage and Restoration Services. We are in the process of getting every staff member certified in Green Cleaning Services as offered by the International Janitorial and Cleaning Services Association.
- How did you get started doing this type of work?
Infantry Chem Dry originally started as a commercial cleaning company in 2004. We began cleaning schools, next we branch to medical facilities, than we branched into construction clean ups. In the cleaning industry we began cleaning carpet and tile as a part of that business. We then decided to purchase a carpet cleaning franchise. After much research we decided on Chem Dry. They are green certified and they offer extensive training and the latest technology in this industry. In addition, their cleaning process allows the carpet to dry in 1 to 2 hours.