|Sunday||7:00 a.m. to 7:00 p.m.|
|Monday||7:00 a.m. to 7:00 p.m.|
|Tuesday||7:00 a.m. to 7:00 p.m.|
|Wednesday||7:00 a.m. to 7:00 p.m.|
|Thursday||7:00 a.m. to 7:00 p.m.|
|Friday||7:00 a.m. to 7:00 p.m.|
|Saturday||7:00 a.m. to 7:00 p.m.|
Top Shelf Delivery & Moving
About this pro
Tiana L.Jun 16, 2018VerifiedRoy O.'s reply
Thanks Tiana. Enjoy your new home. Roy
I had three pieces of furniture damaged by the movers. One was a very expensive dining table that was left with several deep gouges - one being approx. 6 inches. One damaged piece I caught right away and the mover "repaired" it that day. The other pieces I didn't discover until the next day when we started moving stuff out of the way. I immediately called to report this to the owner. He seemed responsive. I then got two halfhearted phone calls back from the lead mover as an attempt to fix the problem. It has been almost 4 weeks and nothing has been done. I paid in cash and generously tipped the movers. I have no other recourse than to leave a negative review.Mar 27, 2018VerifiedRoy O.'s reply
I apologize, I immediately assigned the lead mover to follow up with your concerns. The first time I am hearing it was not taken care of is today by reading the reviews that were posted. If you feel the movers do not deserve the tips you gave, I will have the guys return the tips to you. Send the amount of the tips to either my email or phone and I will send you a check. My goal is for every move to go without any issues. Unfortunately, occasionally things go awry. I have dealt with the lead mover accordingly.
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- What should the customer know about your pricing (e.g., discounts, fees)?Our standard rate is $95 an hour for Two fully trained movers and a 24 or 26 foot box moving truck. Most of our trucks have lift gates to make moving heavy items easier and more efficient. If customers just want to hire the movers only, and do not require the moving truck, the rate is $80 per hour for two movers. We can provide partial or full packing service upon request. Three movers and moving truck is 125 dollars an hour. Four movers and moving truck is 145 dollars an hour. We can add more movers and trucks if need for larger jobs.
- What is your typical process for working with a new customer?We have a streamlined process that all of our new customers go through. It all starts with the customer inquiry. Usually we get a phone call or an email. We are very prompt to respond to our customers. We answer all of their questions and concerns. We ask them all the relevant questions to determine the exact scope of the project. We are very flexible when it come to dates and we make sure that we work with our customers schedule. It is very important to talk specific details of what is being moved to ensure we exceed your expectations.
- What education and/or training do you have that relates to your work?We carry all of the Licenses (C-PUC, US-DOT) that a moving company requires to operate in the state of California. We also provide extensive 10 week training to all of our new hired movers to ensure that we can maintain our quality service. Roy, the business owner and operator, has a Masters of Human Relations Degree and a Bachelors degree in Technology and Management to help him relate to each individual customer and their unique needs during the move or delivery.