FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Straight forward pricing and complete diagnosis and honesty!
- What is your typical process for working with a new customer?
Listening to the needs finding out the issue and solving the problem the efficient and affordable and going above and beyond it's not about money it's about taking care of people's problems and being a qualified repair. Tech not a replacement company that basically all they want to do is sell a high-end product and not taking consideration that everybody doesn't have expendable money like myself I like to treat people the way I want to be treated and I'm not the guy who looks at somebody and just thinks of what they could get out of them that's why I give a free second opinion to anybody that feels like they had been pressured into a sale that they cannot afford. I've seen too many companies that have unqualified technicians and just send out a salesman. I've had customers throw contracts out and have gotten in contact with me to find out that they did not need a new system and repairs were minimal.
- What education and/or training do you have that relates to your work?
Been working in the field of repairs or replacement of equipment and dryer vent and duct cleaning for the last 25 years.