|Monday||11:00 a.m. to 6:00 p.m.|
|Tuesday||11:00 a.m. to 6:00 p.m.|
|Wednesday||11:00 a.m. to 6:00 p.m.|
|Thursday||11:00 a.m. to 6:00 p.m.|
|Friday||11:00 a.m. to 6:00 p.m.|
About this pro
6 years in business
7 hires on Thumbtack
PC or Mac
Thumbtack CustomerDec 22, 2017Eric K.'s reply
To this review, I don't know what to say, because it's anonymous and the customer didn't say why. To this I say, I am sorry things didn't work out, and if I am given a chance to correct it, I will. Only customer I can think of is when there was a laptop issue, and for some reason, I had problems with it, attempted to make corrections, and the customer ended up cancelling the entire transaction. This costed my company more money than it was worth. 'But, its a lesson that I've learned, and won't ever be repeated.
Service was fast and Eric seems to know computers! We will be working him again!Aug 3, 2017VerifiedEric K.'s reply
Thank you so much, Eilena! It was a pleasure in helping you out with your MacBook Pro. Nice to know that your grand daughter will have a great computer all ready to go!! I look forwards to work with you again. Thank you again!, Eric
Eric did a great job at removing malware and virus's from my hp laptop. I also had a problem with shutting down and over heating and he's given me advice at how to prevent it. It's been running for many hours without shutting down and I am happy with his services!Apr 27, 2016VerifiedEric K.'s reply
Hi Lola! Thank you so much for your business with Shazam! Computers. It was my pleasure in helping you out, and we got it fixed, right?! I'm expecting to not hear from you on your computer, and should be going great from now on. Just remember to get that cooler for your laptop as we have discussed, and you should be just fine. If you ever have questions, call me or email me, and I will get back to as soon as possible. Have a great time on your little "get away" as you had mentioned.
Gave me very good adviceNov 10, 2017VerifiedEric K.'s reply
Thank you, Dominic. I really appreciate it. There are times when I feel that it is not only right to give advice to a customer when I can. I do this with all of my customers...hoping that in the future that they may return and refer other customers to us here at Shazam! Computers. Have a great weekend! Eric/Shazam! Computers
Eric was very nice to talk to on the phone. Very professional. He came to my home and picked up my broken computer and it was repaired very quickly. Thank you Eric.Apr 28, 2016Eric K.'s reply
One of my Waterford customers!! What a sweetheart! Thank you so very much! I was very happy to provide solutions for Patricia and her computer, and she was wanting to even pass out my brochures--even before I had her computer fixed. ***This is what I'm so glad to provide: not only a computer repair service, but to help out others who aren't able to get out of their home as easily as some are. I didn't even tell her about Thumbtack. Email me Patricia, so I have your email on hand. Have a fantastic day!
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- What should the customer know about your pricing (e.g., discounts, fees)?I'm going to re-sate this so that it's simple to understand: $75/hour when you bring your computers into my shop; whether it be laptops, desktops, or any other computer device. $100/hour or more if I am coming out to your home and/or business. $125/hour on Saturdays. You must make an appointment.**** MOST of my computer jobs are 2 hours, but if it's a simple fix, then I only charge 1 hour. Some jobs are very easy to fix, and thus I can tell you off hand that it's only going to take 1 hour. IF you have an Emergency, and have me out on Sunday's, it's a minimum of $200/hour with a 2 hour minimum. Any questions that I didn't cover, please let me know. With this in mind: Please talk with me before knowing the actual cost. With this Instaquote, it's stating that I charge $75/hour on everything. Not true. Some computers take longer than one hour. If it gets fixed in one hour, great! But, to be fair, some may take 2 or more hours.
- What is your typical process for working with a new customer?If they call me, which happens the most times, I talk with them, find out what's going on, and then we set up a time for me to meet with them. I let them know about how long it will take, and then call them up to let them know that it is finished. Sometimes customers will text me and ask how's it going, and the progress involved, which is fine, and I let them know how's it going, to let them know if parts are needed or not. If parts are needed, then I let them know how much it would be, and the labor involved that may not have talked about previously. I also provide technical support for all internet connected devices, including Smart TV's, smartphones, tablets, and gaming devices such as XBOX & Playstation.
- What education and/or training do you have that relates to your work?I attended WCTC for a lot of my training, but a lot of my expertise was from experience, working from my photography business--and other professionals who helped me along the way.