About this pro
2 years in business
178 hires on Thumbtack
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Great team! Efficient careful and very thorough . Would absolutely hire again!Nov 25, 2018Verified
Step by step confirmed that they had availability during a specific time frame on a specific day and then at contract signature sent me information with the incorrect times. When I inquired they told me they no longer have that time available. So frustrating as I've had to book freight elevators with management at the move out and move in locations and now have to scramble to find another mover last minute. Step by step didn't even apologize they literally told me to find another mover.May 15, 2018Verified
Update (10/10/2017): After missing that first item assessment, a couple emails were sent back and forth and it was clarified that Step By Step had the wrong phone number listed for me. After getting the correct phone number, we opted to reschedule for the next Saturday. The representative showed up promptly and was able to reach me. The assessment took no more than ten minutes and he was on his way. I received an email a couple days later saying that they had concluded the damage was not their fault and cited a clause in the contract that says they were not liable for anything they did not pack. However, they still gave me the courtesy of paying for half the item that was damaged which was a wonderful surprise. I really appreciate that they came back around and tried to make things right after not being able to reach me during the first assessment. Old Review Below: Before the move, my computer monitor was in pristine condition. No issues whatsoever through three moves that I did myself where I packed the monitor the exact same way every time. Right after this move through Step by Step, I setup my computer and I see this right after I turn the monitor on. My first thought is that it probably broke during the move. I check the box to see if it was damaged and it actually looks fine. However, upon closer inspection I see a big shoe print on the box as well as a crease that makes it look like the box was stepped on. I contact Step by Step about assessing this damage and seeing if we can come to a conclusion on whether it was due to the move or if it was due to the packing. Regardless, I just want a resolution and an end. It has been almost a month and Step by Step has just been jerking me around with emails. First they didn't respond to me because it was a busy moving season. Okay, I buy that. We schedule a meeting for today at 10 AM and I was told I would receive a phone call half an hour before the representative came out to meet me to assess the monitor. It is now 11:51 AM as I'm writing this and I still haven't gotten a phone call or any contact from Step by Step. I understand that none of this is enjoyable and neither party wants to deal with it. Give me some courtesy and treat me with some respect in trying to resolve this no matter the end result. I feel like Step by Step does not care in the slightest because they've already been paid for the move.Oct 10, 2017
I contacted them a few times over a week through the app and by phone and never heard back with a quote.Sep 24, 2018Verified
This was the first time I was hiring movers and I was a little on edge after hearing various mover horror stories from friends and colleagues. Step-by-Step was a huge contrast to any of those examples. I spoke to Gleb Levchenko on various occasions reconfirming the details of the move. On the day of the move, 1st September by the way! they were only 10 mins behind the scheduled time. Everything was checked before the move was started (Brighton to Somerville). They wrapped up my dressers really well. I had a parking spot ready for them to make things easy. The move was completed in 2 hours. Totally recommend!Sep 4, 2018Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We do not have a standard pricing system, but we have some guidelines to how it works. The rates are hourly prorated by quarter of an hour (15 min), that means that total time is rounded up to a nearest quarter of an hour. For example if your job took 3 hours and 5 min you will be charged for only 3 hours. Total time=Labor time+Travel time Labor time is the amount of time that the move took, it opens when the team arrives at your location and the foreman opens the contract and is closed by the foreman at the end of the job. Travel time is the time it takes for the crew to get for our warehouse to your place + the time it takes for them to get back to warehouse.Travel time is always set and don’t change depending on traffic. When you fill out the quote for the move, based on the information you provide you will receive rate per hour, travel time,and approximate time the job will take. Crew of 2 movers and a fully equipped truck is 89$/hour and up. Crew of 3 movers and a fully equipped truck is 119$/hour and up. Crew of 4 movers and a fully equipped truck is 149$/hour and up. Every additional mover is 30$/hour, truck 50$/hour.
- What is your typical process for working with a new customer?We send our customer a quote with an estimate, then we follow up with a brief message requesting some more information for a more precise quote, offering a free onsite estimate and a free supplies delivery(if qualifies). If the customer likes our quote we get in touch with them either via email or phone to book the move.
- What education and/or training do you have that relates to your work?As the business owner i have a degree in Business Management. Every mover have at least 2 years of moving experience.
|Sunday||7:00 a.m. to 7:00 p.m.|
|Monday||7:00 a.m. to 7:00 p.m.|
|Tuesday||7:00 a.m. to 7:00 p.m.|
|Wednesday||7:00 a.m. to 7:00 p.m.|
|Thursday||7:00 a.m. to 7:00 p.m.|
|Friday||7:00 a.m. to 7:00 p.m.|
|Saturday||7:00 a.m. to 7:00 p.m.|