|Monday||8:00 a.m. to 9:00 p.m.|
|Tuesday||8:00 a.m. to 9:00 p.m.|
|Wednesday||8:00 a.m. to 9:00 p.m.|
|Thursday||8:00 a.m. to 9:00 p.m.|
|Friday||8:00 a.m. to 9:00 p.m.|
|Saturday||8:00 a.m. to 9:00 p.m.|
Vista Home Improvement
About this pro
For a siding project I had 3 contractor's come out to discuss. I went with Vista after reading wonderful reviews. I haven't had the best experience that other client's received. I was promised craftsmanship. I received carelessness, lack of communication, and a company that refuses to finish a job after countless phone calls. The old saying, "You get what you pay for" doesn't apply with this contractor. You get less for what you pay for. During a week's time I had a kicked in garden fence, pieces of shingles hanging in my trees (after the job mind you), broken outdoor lighting, broken outdoor electrical boxes, a zillion nails, staples, sharp pieces of siding (that I spent 2 days cleaning up AFTER the job when I was told, "It will look like a landscaper was here!"and I reiterated I have 2 active dogs who are out in our yard daily), and my outdoor shrubs were massacred for their scaffolding to fit. I asked for the owner, Brian, to come out. He did, we discussed the issues, he promised it would be addressed, including his team drilled holes thru my garden window and now I have holes and cracks, and have NEVER been addressed or corrected. The job started on 10/31. I still am waiting to receive my slider to my back deck, 2 pairs of shutters, and a replacement window. Today is 12/5. I've called several times and cannot get thru to this company. I usually leave great reviews and never a negative.. until now. If you enjoy stress, chaos, carelessness, and lack of respect with a big price tag this is the company for you. Time to find an attorney unfortunately.Dec 5, 2017VerifiedBrian R.'s reply
We appreciate all reviews weather positive or negative. Feedback is greatly utilized and shared amongst the company. However there are some reviews that we need to make sure the details are accurate. I, Brian Rudd the owner, went out to see the customer while the job was going on to discuss the three feet 8 inch high wired garden fence , the garden window, and a couple of other items. We addressed and finished them. Keep in mind this was while the job was ongoing so these are punch list items. We also had a slider that had to be remade so it was installed at a later date. I went to the customers house and did a walk around. This was after the job was done and waiting on a few remaining items i.e. the patio slider. At that time the customer was very happy. I walked around and picked up small debris in the bushes. I could not find "zillions of Nails" which the customer found after I left. Seemed very happy when I left. Then things changed. We continually reached out to the customer with very few returned calls. We completed every thing and installed 4 sets of shutters at no charge. Also there were no broken electrical boxes etc...Those are taken down when doing the job then reinstalled. That is standard on every siding job. Also we received jobs from this job due to the drastic change in the home with then new job. We completed everything except putting in the three foot section of fence that goes around shrubs. We could not push them in the ground while frozen. Also, waiting for follow up on a light. The interesting thing is we placed calls on January 25th and have received no calls back. All with a large balance due. Would like to install the fencing and check on the light however as of 3/19/2018 no response. Just a large balance due. hmm.... I would put finish pictures up however I cannot post them to this site. If you are looking for a exterior siding job that is beautiful to see then call us at the office and we can share the pics. If anyone has any questions please call the office, e mail me ( firstname.lastname@example.org), or call me on my mobile at 413-335-4396. I would be more than happy to discuss any of your projects, concerns, etc with you! Have a blessed day! Brian Rudd Owner Vista Home Improvement
Had what amounted to an emergency with roof - very responsive and concerned and helpful.Aug 18, 2017VerifiedBrian R.'s reply
Thank you Noel for having us work on your roof. So glad we were able to help. We look forward to serving you again in the future! Sincerely, Alex Marano Marketing Manager Vista Home Improvement
Wouldn't even look at roof for a quote without both spouses available.Oct 7, 2017Brian R.'s reply
Hello, For all appointments, we require that every party be present, that includes husbands, wives, parents, significant others, grown children, etc... We want to be sure that we are able to answer all questions that any customers may have regarding their home, and our products upfront. For instance, if you were available to receive the estimate, and your wife was not, we would not have been able to schedule an appointment under those circumstances either. We understand this can be inconvenient and that everyone has busy schedules, but we've found it is the most efficient way to fully educate homeowners and respond to any questions or concerns they may have before beginning a project. If you wish to discuss our policies further, please feel free to give me a call directly at (888) 597-2323 ext. 1211. Sincerely, Alex M. Marketing Manager Vista Home Improvement
He was easy to talk to and with wealth of knowledge to share on project.Oct 7, 2017VerifiedBrian R.'s reply
Thanks for your feedback Juliet! I'm glad you felt that Eric was knowledgeable was easy to talk to! We would love for him to come back out and go over the options again to see how we can help. We look forwarding to speaking with you! Sincerely, Alex M. Marketing Manager Vista Home Improvement
Vista Home Improvement provided quality service. They did try to reschedule the appointment I had the day before at the last minute but they ended up installing when they said they would.Feb 27, 2017VerifiedBrian R.'s reply
Thanks so much for taking the time to leave some feedback Jim! We appreciate your business and look forward to serving you in the future. Enjoy the new windows! Alex Marano Internet Marketing Manager Vista Home Improvement
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing is based on products and services you are looking for.
- What is your typical process for working with a new customer?We come out to your home to provide a free estimate. There is no high pressure at all. We will show you different options based on your needs. Then follow up with a full proposal including our licenses and insurances. When you place a work order from us you are guided through the whole process from start to finish.
- What education and/or training do you have that relates to your work?All of our installation teams and project consultants receive constant training and certifications. This ensures that we are up to date on new technologies, changes in the industry, and installation requirements.