|Sunday||7:00 a.m. to 9:00 p.m.|
|Monday||7:00 a.m. to 9:00 p.m.|
|Tuesday||7:00 a.m. to 9:00 p.m.|
|Wednesday||7:00 a.m. to 9:00 p.m.|
|Thursday||7:00 a.m. to 9:00 p.m.|
|Friday||7:00 a.m. to 9:00 p.m.|
|Saturday||7:00 a.m. to 9:00 p.m.|
Power Machine LLC
About this pro
Cancelled the first appointment, after they were already late. 3 hours late to 2nd appointment. Excessive phone usage (if it was an emergency I would have understood, but that clearly was not the case). Didn't bother to move anything to vacuum or even vacuum under the couch. Asked to vacuum out couch, and it was still full of dog dust. Ruined our $200 showerhead, left the pieces in the shower, and didn't even mention it before they left. Windowsills were disgusting. Forgot half of the light fixtures, even after I reminded them. Streaky mirrors. Area above the stove under the vent not touched. Did not clean edges on top of countertop in bathroom. They asked me to check their work before they left. I did as much as I could, but a 2-month old child doesn't necessarily allow for thoroughness. It should have been done properly the first time.Apr 12, 2018VerifiedPower Machine C.'s reply
Hello Megan,I’m not sure if you have the right company.We worked with you over 2 months ago and before we left everything was up to your satisfaction.You pointed out everything you needed done and it was done.You told us everything looked great at the end.Can you please let us know who had excessive phone usage and how this interfered with their work?.Also about the shower head,you had gone in each room and did a walk through when you finished and this wasn’t pointed out.I apologize if this was your experience with us,this is not how we work.However I think you must have written this on the wrong company by accident because none of this happened when we worked with you.Please reach out to us by phone for clarity,thank you.
Yolanda it is now 6:30 pm - 3 and half hours AFTER our set and confirmed app. You have since 3 pm changed your time of arrival several times with one lame excuse after the other. 40 minutes ago you again said see you in 25 minutes ... We no longer want to do ANY business with you. Not to day or anywhere in the future. We have found a professional company to help . Your services are no longer required as we have scheduled our WHOLE day / weekend around you and your arrival?!?Mar 10, 2018VerifiedPower Machine C.'s reply
Hi Cindy,we apologize for the confusion and inconvenience.Really sorry for all the hassle and trouble it cost you.We called you in the morning to let you know it will be much later before we could make it because we were gonna be at our other clients place for longer than anticipated.And in the last text we sent we let you know we will be done in 40 minutes but it was misconstrued as “we will be there in 40 minutes”. You had told us as long as the cleaning was done today it will be fine and the time wasn’t an issue.We apologize again for the misunderstanding.
- What should the customer know about your pricing (e.g., discounts, fees)?We have the most affordable prices you would ever find but we do the best job.
- What is your typical process for working with a new customer?I make it really easy for the customer by asking only the necessary questions.After I get info on the house and what needs doing,I give the client all the information they need about us and then I bring a checklist with me so we can have noted exactly what needs to be cleaned.
- What education and/or training do you have that relates to your work?Years of experience in cleaning and experience with products is what I have.We have used that to create a wonderful system that works.I am in college right now studying criminal justice,headed to law school.