A&W Marble & Granite LLC
About this pro
Overall wonderful experience. Slightly complicated project but he was flexible and completed the work in a professional manner.Feb 7, 2018Verified
To start off, Eric left a good first impression, providing helpful suggestions and where to shop. In retrospect, it's apparent this was a facade. Following the selection of our granite and backsplash purchase, things strated to go south. We encountered terrible communication, often times having to followup multiple times to get a response. Aside from the communication, it was very apparent Eric was not equipped to complete the job in full. And I quote "I'm not a drywall guy" , this after a mass amount of drywall was removed due to removing the old backsplash, and I don't do floors, those scratches are not my problem". The quotes will make sense when you see the photos. So, counters are in and the backsplash is now up. Issues are this, the entire grout line that connects the backsplash to the counters is completely cracked out (I purchased top of the line grout so that certainly rules this out as the culprit), grout lines do not match up, width of grout varies throughout, oh and back to the drywall comment, it was left up to me to patch the areas that we're not covered by backsplash. That pretty well sums up the backsplash, well minus the snide text he sent my wife "you're pretty picky considering this was a throw in". Not sure what to think of this but, in the end, it fits the overall experience with Eric. Also, regarding the floor comment, while I didn't hire Eric to do my floors I also didn't expect him to gouge my nice oak hardwoods. This took place when he was setting the posts to support the counter top. Now, I get things happen and for that I am certainly open to giving the chance to set things right. Here again, things went south. After weeks of trying to communicate with Eric, I get bs responses, "I'm going to the floor shop to pick up wood filler for the floor" and, "send me a list of what needs repairs". Well needless to say, I provided this on several occasions, along with the photos you see here.....no response....One would think after a few thousand dollars the job would get completed the right way. Further, as a kind gesture on my part, I wanted to get Eric a gift (this was prior to the job being unfinished) so I purchased a decent bottle of whiskey for him, Johnny Walker Black, approximately $40 bottle. Shame on me here, lesson learned, never treat a contractor until the job is done RIGHT. Thanks for allowing me the opportunity to provide this review. I'm confident this will be helpful to some who just aren't sure who to hire. Thanks JWDec 18, 2017Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?All quotations are based on the individual need and requirments of the customers
- What is your typical process for working with a new customer?For maintenance,repair or restoration of existing surfaces. Phone contact and consultation. On site inspection of issues or concerns. Preparation of written quotation outlining the scope of work and related cost. Acceptance of proposal and then scheduling of project. For fabrication slab selection would follow initial consultation and field measure.
- What education and/or training do you have that relates to your work?Eighteen years of experience. This trade requires time, patience, and many mistakes to be able to perform at the highest level. Bringing the quality of a multi million dollar kitchen or bath to any and everyone .