Absolute Water Restoration - KC

Olathe, KS

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About this pro

How does your service stand out?

We bring compassion to the table.

What do you enjoy about the work you do?

Being able to help people get back to their normal lives as fast as possible.

Location

Olathe, KS 66062

Website

Background check

Complete

Number of employees

4

Times hired on Thumbtack

28

Reviews

12 Reviews
  • Ben R. Apr 1, 2017
    Water Damage Cleanup and Restoration
    Verified Review
    did a great job
    did a great job and was quick to get to the house to get water removed. Used them twice now.
  • Isaac E. Nov 29, 2016
    Mold Inspection and Removal
    Verified Review
    Quick Great Work
    Got a quote same day of my request and scheduled work to be done over the weekend. Great and quick service. Thanks!
  • Cristy H. Oct 29, 2016
    Mold Inspection and Removal
    Verified Review
    Immediate response time! Very professional service!
    Immediate response time! Very professional service!
  • Andy S. Sep 8, 2016
    Mold Inspection and Removal
    Verified Review
    Tabitha is great. But only Tabitha.
    Tabitha was great. Terrific customer service. Got the job job done easily. Only 4 stars because the plumber/drywall repair guy they referred me to was awful. Curt on the phone and price gouged me on his estimate.
    Peter N. Sep 8, 2016

    Thank you for your review Andy. We humbly apologize about that referral. He was very reasonable until your bid. When we found out, we confronted him about his pricing and have since not worked with him. Peter N., Project Mgr

  • Katie H. Jul 9, 2016
    Mold Inspection and Removal
    Verified Review
    Very pleased!! Great pricing, great communication and super fast service! Thank you Peter and Tabitha!! Highly recommend.
  • Mary M. Apr 12, 2016
    Mold Inspection and Removal
    Verified Review
    Peter and his team were professional and thorough. Peter himself was a delight to work with, answering all of our questions about the mold remediation process in detail and keeping us abreast of any pertinent findings and changes during the clean up. His crew did a tremendous amount of demo work in addition to the mold remediation but still charged us less than other groups would have for the mold clean up alone. We would recommend AWR to anyone and would use them again (but hope we don't have to!) :)
  • Scott V. Mar 24, 2016
    Water Damage Cleanup and Restoration
    Verified Review
    Quick response after I made contact...Super quick turnaround with delivery of estimate. Very happy with this company and the folks working for them.
  • Kelly D. Nov 17, 2015
    Mold Inspection and Removal
    Verified Review
    Thank you for everything with the job!!
  • Kristina W. Nov 12, 2015
    Water Damage Cleanup and Restoration
    Verified Review
    We had a basement full of contents that had been damaged from a drain backup. They came in and threw out the ruined items and the damaged paneling and worked furiously. They utilized their drying equipment and ensured it was managed properly.
  • Preston G. Sep 21, 2015
    Mold Inspection and Removal
    Verified Review
    Don't look any further. This is the company for you! They were well priced, very nice, knowledgeable and most of all they did an outstanding job! Peter and his crew genuinely cared about our health and well being. Definitely recommend them to anyone looking for this service.
  • As?m U. Aug 24, 2015
    Water Damage Cleanup and Restoration
    Verified Review
    They responded within hours, showed up on time. Kept in touch. Helped with insurance claim. They have been very easy to work with. I woul recommend them without any hesitation.
  • Will L. Aug 14, 2015
    Mold Inspection and Removal
    Verified Review
    Fast service , not bad price.

Q&A

What is your typical process for working with a new customer?
1) We look to understand a client's concern and needs. 2) Provide as much information as possible to help answer conditions which brought them to seek our services. 3) Establish a convenient or immediate time and date to do a thorough inspection. 4) Layout a time table to help them get back to a normal life. 5) Follow up with questions or concerns after our service.
What education and/or training do you have that relates to your work?
IICRC certified techs in: Carpet Cleaning Water Damage Restoration Applied Structural Drying Structural Drying Advanced Microbial Remediation Odor Control Management has advanced graduate degrees and excelled in these college classes: Microbiology, Cellular and Molecular Biology, Biology of Organisms, Chemistry 1&2, Organic 1&2.
Do you have a standard pricing system for your service? If so, please share the details here.
We base estimates on Xactimate software, which is widely used by majority of insurance adjusters across the country.
How did you get started doing this type of work?
Management has been in the customer service industry since graduating high school. We love troubleshooting issues to make others happy again. Restoration was a logical step as service is not just restoring the physical but also the emotional aspects.
What types of customers have you worked with?
We have served commercial, residential, and every type of organization in between. One of the more heart felt jobs was one we made nothing at all. This was Hope Faith Ministries in KCMO. If you google them and read what they do for so many, you would see why we scrapped our bid with a 47K sqft moldy basement and did it for nothing.
Describe a recent project you are fond of. How long did it take?
We were called out to help an elderly couple in Liberty. While Shirley's mold issue was small, her heart was huge. She would always offer food and cookies to our techs. The remediation took a few days. After reconstruction (by a third party) Shirley hired us again to help her paint most of her home.
What advice would you give a customer looking to hire a provider in your area of work?
In restoration, it is seldom easy to provide an estimate without a proper inspection. Don't just get one estimate. Get at least two. The inspection will helps the customer establish a REAL scope of need. For instance, when mold is visible through a wall, it is only the tip of the iceberg. Someone can throw a low price just to get the job. The question you should ask is: Will a company do it right, even if it means they made a mistake and have to do it for a loss?
What questions should customers think through before talking to professionals about their project?
Here are restoration questions that you should consider: 1) Do you know the source of water and has it been stopped? 2) When did you discover the loss? Some people don't go into their basements as frequently. 3) Could it have happened before you discovered it? The window for mold growth is 24-72 hours so you may be working behind the curve. 4) Is there visible wicking up the walls? Wicking is indicative of large volumes of water that may not be visible. 5) Hypoallergenic padding will have to come up if there is moisture underneath. It is impossible to extra water through this type of padding as it is a dust barrier but also a moisture trap. 6) Did you know it typically takes about 3 days to dry a structure with a water loss? 7) Did you know not all water losses are covered by insurance? Flood insurance is different in scope. Mold remediation: 1) Did you know mold is rarely covered by insurance policies unless it was due to a current water loss? 2) If mold is visible, or suspected to affect the health of individuals , consider removing young children and elderly parents from the premises. Always consult a doctor first.