What should the customer know about your pricing (e.g., discounts, fees)?
We base estimates on Xactimate software, which is widely used by majority of insurance adjusters across the country.
What is your typical process for working with a new customer?
1) We look to understand a client's concern and needs.
2) Provide as much information as possible to help answer conditions which brought them to seek our services.
3) Establish a convenient or immediate time and date to do a thorough inspection.
4) Layout a time table to help them get back to a normal life.
5) Follow up with questions or concerns after our service.
What education and/or training do you have that relates to your work?
IICRC certified techs in:
Water Damage Restoration
Applied Structural Drying
Advanced Microbial Remediation
Management has advanced graduate degrees and excelled in these college classes: Microbiology, Cellular and Molecular Biology, Biology of Organisms, Chemistry 1&2, Organic 1&2.
How did you get started doing this type of work?
Management has been in the customer service industry since graduating high school. We love troubleshooting issues to make others happy again. Restoration was a logical step as service is not just restoring the physical but also the emotional aspects.
What types of customers have you worked with?
We have served commercial, residential, and every type of organization in between. One of the more heart felt jobs was one we made nothing at all. This was Hope Faith Ministries in KCMO. If you google them and read what they do for so many, you would see why we scrapped our bid with a 47K sqft moldy basement and did it for nothing.
Describe a recent project you are fond of. How long did it take?
We were called out to help an elderly couple in Liberty. While Shirley's mold issue was small, her heart was huge. She would always offer food and cookies to our techs. The remediation took a few days. After reconstruction (by a third party) Shirley hired us again to help her paint most of her home.
What advice would you give a customer looking to hire a provider in your area of work?
In restoration, it is seldom easy to provide an estimate without a proper inspection. Don't just get one estimate. Get at least two. The inspection will helps the customer establish a REAL scope of need. For instance, when mold is visible through a wall, it is only the tip of the iceberg. Someone can throw a low price just to get the job. The question you should ask is: Will a company do it right, even if it means they made a mistake and have to do it for a loss?
What questions should customers think through before talking to professionals about their project?
Here are restoration questions that you should consider:
1) Do you know the source of water and has it been stopped?
2) When did you discover the loss? Some people don't go into their basements as frequently.
3) Could it have happened before you discovered it? The window for mold growth is 24-72 hours so you may be working behind the curve.
4) Is there visible wicking up the walls? Wicking is indicative of large volumes of water that may not be visible.
5) Hypoallergenic padding will have to come up if there is moisture underneath. It is impossible to extra water through this type of padding as it is a dust barrier but also a moisture trap.
6) Did you know it typically takes about 3 days to dry a structure with a water loss?
7) Did you know not all water losses are covered by insurance? Flood insurance is different in scope.
1) Did you know mold is rarely covered by insurance policies unless it was due to a current water loss?
2) If mold is visible, or suspected to affect the health of individuals , consider removing young children and elderly parents from the premises. Always consult a doctor first.