What should the customer know about your pricing (e.g., discounts, fees)?
For anything that our customers bring in that they have all ready purchased, there is a $25. setup fee and the actual engraving is $1.50 a minute. How long an item takes depends on the material. For example, wood usually engraves very quickly while metal marking needs to go slower. Special pricing is available for quantities
For products purchased from Custom Laser Creations, the price is the cost of the product & shipping (If any) engraving is included. Since we work from home, we can keep our prices low. We can also do work that the big corporate stores can't or won't do since we can take as much time as we need to understand the needs of our customer.
What is your typical process for working with a new customer?
We work by appointment only, so we can give customers our full attention. Many projects can be done online and shipped. Email the artwork and any instructions, for any item you see on our website. Then we can ship it or you can pick it up by appointment. If you have an item that needs to be engraved, we can usually do that too. We have two state of the art laser engraving machines one is 50 watt and one is 150 watts. We can handle some products up to 4ft bx 8ft or items as small as custom earrings.
What education and/or training do you have that relates to your work?
Our lasers have been purchased from Universal Laser systems and Boss Laser systems. Both companies are highly regarded and known for their training and support of all their products. We also take advantage of additional training events held by the industry leaders and subscribe to industry magazines. We have almost 10 years experience in hands on engraving and personalization of products.
How did you get started doing this type of work?
What types of customers have you worked with?
We work with all types of customers from corporate to the single purchase. Some of our Customers include Disney, Universal, Seimans, Lockheed Martin, Gaylord Palms, Westgate Properties
Describe a recent project you are fond of. How long did it take?
We really enjoy engraving custom artwork on items.
What advice would you give a customer looking to hire a provider in your area of work?
Don't be afraid to ask. We can probably do it.
What questions should customers think through before talking to professionals about their project?
It helps when people know what they want. How big, what font, what color. Artwork of a similar project helps .