What should the customer know about your pricing (e.g., discounts, fees)?
Standard pricing in our business is very tricky....Every Lawn, tree, Landscape and home are different and their are many variables in place that through the years we have learned to pay attention too. I always love to come and see what the job is before talking about pricing.
What is your typical process for working with a new customer?
I always love meeting a new customer and finding out what their needs and concerns are. After getting a clear picture of the results they are looking for with their project, we give a detailed step by step plan to how the job will be done, and the timeline for completion....and of course.., how much $$!
How did you get started doing this type of work?
Well like most lawncare providers, I mowed lawns growing up. When I was layed off in 2008 from a long term job, I had to start mowing lawns again as I searched for full time work. In my first season as a lawn business we had tremendous growth that really surprised us all, and my wife and I decided to take the risk of depending solely on the future of the business for our livelihood. Here we are 7 years later, still experiencing unexpected growth in every area of our business. We are very thankful to God giving us the wisdom to learn from our mistakes, and bringing us the customers that we needed as we grew.
What types of customers have you worked with?
Our Customer base consists mainly of homeowners of every kind. Our identity as a business is really wrapped up in helping the everyday homeowner make the most of their property and budget. We have dealt with commercial business but we highly prefer the relationship that comes with the residential customer.
Describe a recent project you are fond of. How long did it take?
We recently did a flower bed make-over for a nice couple in the woodway area. They had river rock installed 4 years ago in their large front flower beds hoping that would limit the maintenance of the flower beds and would look nice as well. But unfortunately the exact opposite happened. A misconception in my field is that a whole lot of mulch or rock will keep the weeds from growing through, and that is false. The weeds came growing up in the rock and these beds were beyond cleanable. These homeowners had lost all hope of ever having a clean bed because removing the rock and starting over in there minds had to of cost more than $10,000 dollars. We were able to remove all the rock by hand in two days and completely redo their bed with a clean maintainable structure for less than %30 of their original thoughts. This is really our goal as a business, to solve problems for homeowners, and help them make smart choices for an affordable lasting landscape.
What advice would you give a customer looking to hire a provider in your area of work?
I would recommend using referrals of friends or neighbors. Using referrals often will help give extra initiative to your service provider to not cut corners and do the excellent job that you deserve.
What questions should customers think through before talking to professionals about their project?
Customers should always have a budget and timeline for their project and at lease 3 different service providers to get consultations with.