About this pro
11 years in business
158 hires on Thumbtack
Additional services needed
The move started out well, but it was obvious the movers didn't really care about our stuff and we're in a hurry. We had some damaged items and a lot of stuff was just plain missing (we thoroughly combed through both houses and found nothing). This has never happened to us before and we are really organized when moving. The two biggest issues we had was they broke the support leg on my sons bunk bed, which is not fixable. They also knocked out one of our dryer legs and left it in the back of their truck. I noticed the dryer wasn't sitting right and was able to stop them before they left; found the leg sitting in the back. Overall, the movers communicated well and did a good job. But with our missing items and damage, we will not be using them in the future.Dec 1, 2017Verified
Very professional, very careful with our items. Worked quickly and easy to work with.Sep 11, 2017Verified
Movers were on time and courteous. One of the two were a little careless. They put a hole in our wall, broke the wood on my antique dresser, and chipped the wood corner off my desk. They are willing to pay for repairs but still a process I'm stuck going through dealing with claims and finding repair.Aug 30, 2017
Guys showed up early and busted their butts up and down 3 flights of apartment stairs, and into our brand new home. Great price, great people. Even thought we lost something in the move and one of their guys called and told us exactly where they were.Aug 26, 2017Verified
I had some issues with the first crew that showed up, Wires were crossed or something but day 1 of my scheduled move did not happen. The best they could do was schedule it for 2 day later. I spoke to the owner Chris and he agreed to send a different crew! A night and day difference! And we had a night and day as my move happened right through the solar eclipse. Communicated with me very well and offered to do things that were over and above their job. I only wish I remembered each of their names so I could praise them here! I hope I never have to move again (but I will) and will definitely use Metro Wide to get the move done!Aug 22, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We offer Hourly Rates as well as Guaranteed Fixed Prices. You will know exactly what the cost of your move will be before we get started.
- What is your typical process for working with a new customer?We spend 10-15 minutes on the phone going over the details of the move. We can also come out to your property to discuss the move.
- What advice would you give a customer looking to hire a provider in your area of work?Look up the company on Better Business Bureau. These are real customers. Anyone can post fake reviews on Google, Yelp, etc.. This will also tell you how long the moving company has been around because they might not be around tomorrow. Make sure the moving company OWNS their own trucks.
|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|