FAQs
- What types of customers have you worked with?
In my software career of nearly 15 years, I've had the great fortune of working with customers small (single person), large (annual revenue in the billions), and everything in between. As a rule of thumb, I much prefer working with small and medium-sized organizations as they're usually more receptive to pushing their boundaries. Despite this, I enjoy working with organizations of all sizes. I've worked with federal government, several state agencies, non-profits, and within a variety of commercial industries such manufacturing, distribution, professional services, real estate, franchising, media, and many others. Having worked with so many types of organizations, I've become very strong at quickly understanding how an entity operates and providing solutions that increase their effectiveness.
- What advice would you give a customer looking to hire a provider in your area of work?
Start with a small project and assess their effectiveness. Even if a software firm has a strong portfolio, there's no guarantee that caliber of developer will be on your project. It also doesn't mean they'll mesh with your company's culture or understand your industry. After the project, ask yourself these questions to assess whether they're a good fit for your organization. Did the vendor listen to your actual needs and take the time to understand how your business operates? Did the vendor only say what they thought you wanted to hear to later fall short on their commitments? Did the vendor provide training on how to use the solution they provided? Is the solution easy to use? Does the solution solve the problems that were communicated to the vendor? Does the solution have an acceptable number of defects? Are defects covered under the original scope of the project? Are defects fixed promptly?