FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We have an upfront, flat-rated, pricing policy that shows our customers the exact amount the job at hand. The only time the price changes are when the work changes. As part of the Dwyer group code of values states, we are upfront and transparent with our customers at all times with customers.
- What is your typical process for working with a new customer?
When a customer calls us, we schedule the best time posable for one of our licensed professionals to come out and view the work requested in person and speak with the customer in order to know the exact request being made. We then offer the customer a free safety check-up that allows us to see the state of the houses electrical system. If anything is not up to current electrical code, we inform the customer as well as prioritize the issues. We present the quote to the customer explaining all the options available to them with our service.
- What education and/or training do you have that relates to your work?
We have to go through CEUs every 3 years. Our technicians also have a weekly training and are certified installing items as needed.