About this pro
22 years in business
68 hires on Thumbtack
First time to my job was delayed because scheduled time was day after snow storm, but I had to call to find out why delayed. Second time out was delayed because of a meeting, but I was not informed until I called. Third time he came out Sunday morning and everything was taken care of...Apr 30, 2018VerifiedWilbur M.'s reply
Thanks for hiring us again (greatly appreciated) and honest review. We had been extremely busy with job request that were scheduled around the same time as yours. When the snow storm hit, we had over 10 jobs to reschedule due to being snowed in. The person who does our scheduling missed a few customer calls for rescheduling. When we realized the mistakes, I personally made the calls myself. We apologize for any inconvenience that we may have caused regarding your time and availability. As a token of good service we'd like to offer you a free in-home improvement (up to a $100 value). We place great value in customer service. Feel free to contact us when / if needed. Sincerely Will M. Nstructions LLC
Will is very professional and personable. He took down two outdated light fixtures in my kitchen. He installed two lights in their place. One was a fairly standard light and he installed it very quickly and efficiently. The other was a used, vintage light that didn't have all of its part required to hang. What Will did can only be described as "creative engineering." His experience, skill, and intelligence are the only reason that light is now hanging beautifully in my kitchen!! Thank you Will.Nov 15, 2016Verified
Instead of replacing our bath exhaust fan, housing and all, Will rebuilt the motor in the existing housing. This method eliminated having to fit a different (size) housing, saving time and a mess. This was the second fan we’ve had to have replaced and his work was much more efficient than our first replacement. I would recommend communicating via texting as the Thumbtack site was not convenient. Would highly recommend Nstruction!Nov 6, 2017
Will and his son did an excellent job and charged me what they quoted. I would hire them again.Oct 23, 2017Verified
He was able to troubleshot an electrical issue with our ceiling fan and installed a new fan that fixed the problem with our wall outlet. He has excellent communication skills in letting me know the situation and potential remedies. I would highly recommend this business to others.Oct 10, 2017Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?We price by the job.
- What is your typical process for working with a new customer?A meet and greet. Getting to know what exactly their needs are and where we could be of help and benefit.
- What education and/or training do you have that relates to your work?25 solid years in the profession of home and business improvements. Worked under some great professionals early on.