PSI Computing

Albuquerque, NM

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About this pro

How does your service stand out?

Customer service and knowledge. I have worked on computers since 1995. I have worked for AOL and Apple. I do not speak techie jargon. Most of my clients are retired. They like the service I provide and know I'm there to really help them resolve their issues, whatever they maybe.

What do you enjoy about the work you do?

I enjoy helping people get to know their computer and learn new skills.

Location

Albuquerque, NM 87120

Years in business

19

Number of employees

1

Times hired on Thumbtack

49

Reviews

46 Reviews
  • John M. Jun 18, 2017
    Computer Repair
    Verified Review
    They charged me and did not fix the problem
    Jason R. Jun 18, 2017

    Hello John! I'm sorry to hear that you are still experiencing problems. We have not heard from you and have thought that all the issues had been resolved. Our records show we did this work for you in early April? We always ask for you to update us on the status if you are still experiencing problems so we can see what else needs to be done. We also ask if you experience an error message to use those nice smart phones we all have nowadays and text it or send it to use through Thumbtack. I think that would have been fair before placing a 1 starred review, don't you? We are more than willing to see if the SAME issue that we fixed has returned or if it is another. Please feel free to contact us to work on the issue if you feel so inclined. PSI Computing

  • Jennifer Y. Jan 17, 2017
    Computer Repair
    Verified Review
    Excellent Computer Repair
    My laptop had a nasty virus. Jason was very flexible in arranging to pick-up and drop off my laptop. His prices were very reasonable. I would call him again and also refer him to my friends.
  • Robert B. Nov 14, 2016
    Computer Repair
    Verified Review
    Job well done
    Jason Reed did an excellent job of analyzing the issues with my MacBook Pro and informing me of an approach. Robert
  • Brandon C. Oct 29, 2016
    Computer Repair
    Verified Review
    Laptop repair
    Took my laptop from me for a day, brought it back fixed and working a lot faster than before. The price was a lot more affordable than other places. But I can say without a doubt that the service was awesome, and the customer interaction was 100%. Would definitely recommend!
  • Alyssa K. Oct 27, 2016
    Great service!
    Jason was great! I received a call back from him within 15 minutes of my initial call. He was great at communicating what he was doing the entire time and as flexible about pick up and drop off times. Price was incredibly reasonable. I'd definitely trust him with any computer service I may need in the future.
  • Johanna M. Oct 18, 2016
    Computer Repair
    Verified Review
    Jason Reed: Excellent Service
    Jason Reed was excellent. I am not a computer wizard but he was a true teacher, explaining all the steps to get my computer up to par. Jason was a gentleman, answered all my questions, and left me completely satisfied with the work he did. His charge for his service was very reasonable. I would highly recommend Mr Reed to anyone needing excellent computer service.
  • Michael M. Oct 8, 2016
    Computer Repair
    Verified Review
    Great Service!
    Jason Reed is outstanding. He came to my house at the end of an already long day and was friendly, courteous and knowledgeable. Gave excellent service and charged less than the big name folks in town. My computer performance is better, even beyond what I asked for help with. I will remember both Jason and Thumbtack.
  • Brandon T. Sep 29, 2016
    Computer Repair
    Verified Review
    Hard-drive Related Computer Problem
    Wanted to start by saying that Jason was amazing! He helped me with a computer problem that I wasn't sure I was ever going to fix. The problem I experienced with my computer is one that no one ever wants to experience. I tried turning my computer on one day with no prior warning signs of a problem to find that my computer was trying to do a Windows 10 Auto Recovery, but that it had failed. I tried to troubleshoot the problem myself and followed steps from the Windows Support sites online, but nothing I tried worked. Decided that I needed professional help in the matter. I went to Santa Fe Computers (long-story of why I went to Santa Fe instead of somewhere here in Albuquerque where I live) first and left my computer with them to see what they could do about it. They were very friendly and helpful in the matter and got back to me pretty fast. They told me that something had happened to my hard-drive, and that all of the files in my User Folder were completely gone. They really had not explanation for how this happened, as even my Windows System files were gone which is something that never happens. This hit me like a brick of stones because I hadn't backed up my computer in years. Always thought I wouldn't have to worry about a hard-drive crash, but now I know better. I went ahead and let them do an initial data recovery attempt, but after an hour of them trying to recover my data they said nothing was showing up which was a bad sign. They suggested that I either find someone with advanced data recovery tools/methods or just start over. I wasn't ready to give up on all my school documents, pictures, etc. just yet so I decided to try somewhere else to see if a more extensive data recovery attempt could be done. I made a post here on Thumbtack and got responses back from several different Computer Repair/Data Recovery experts here in Albuquerque. I saw that Jason from PSI Computing had the most reviews, and also really good reviews so I went ahead and contacted him. He was really personable when I talked to him over the phone and he was willing to drive all the way to my place to check out my computer in person. He was willing and able to answer all the questions I had and definitely made it apparent that he knew what he was talking about. When he initially looked over my hard-drive he gave me more extensive feedback about what had happened to my hard-drive. He said that there was data on my hard-drive, it just wasn't in a usable format. He said there was a pretty high chance, around 85%, that a deep-scan recovery attempt could get most if not all of my files back. He said the process would take some time though, which didn't bother me at all. I was just happy to hear that I might actually get my files back. I'm a student at UNM and the fall semester had just started, so not having a working computer for a week or more was possibly going to become a problem. Jason was super helpful though as he helped set me up with a temporary hard-drive I had bought, and helped me install Windows onto it and get the correct drivers installed as well so that I had a usable computer while he worked on getting my data back. Jason updated me on the data recovery process as it progressed and after about a week or so he got back to me with some great news. The data recovery attempt was a success! The only downside of the data recovery was that all the organization and naming of my recovered files was gone so I'm still in the process of reorganizing/renaming all my files and figuring out where they are supposed to go. I can't say how happy I was to get my data back though! Jason went above and beyond with helping me and for the amount of time he spent working with my computer his charge rate was very fair! He was a great guy to talk with and I know that if I ever experience another computer related problem like this that I can rely on Jason to get it fixed. Would highly recommend!
  • Greg P. Sep 17, 2016
    Computer Repair
    Verified Review
    Great job.
    Jason was available even though he was busy. Ended up taking our computer and did a great job at a good price.
  • Jude V. Aug 28, 2016
    Computer Repair
    Verified Review
    Jason worked on our desktop computer. He was knowledgeable and courteous. He tracked down the problems and promptly got our computer working at top speed. We are happy with his work.
  • Katie W. Aug 24, 2016
    Computer Repair
    Verified Review
    We're a small church and needed help with some internal networking problems. Jason/PSI Computing was great -- problem solved and some good tips on improving our computer networking. The appointment was timely and reasonably priced. We will contact again as needed.
  • Kim H. Aug 22, 2016
    Computer Repair
    Verified Review
  • Viola T. Aug 12, 2016
    Computer Repair
    Verified Review
    Jason Reed worked on my computer today and I must say it is working faster. He explained everything to me that he was doing on the computer in a professional manner. I highly recommend him.
  • Stephanie R. Jul 13, 2016
    Computer Repair
    Verified Review
    Jason was very professional, easy to schedule with and explained the fixes he did in an understandable manner. We will definitely us Jason again.
  • Charles W. Jul 8, 2016
    Computer Repair
    Verified Review
    Without a doubt, one of the best experiences I have ever had when it comes to professionalism, customer service and quality of work. Hard drive went out on my iMac desktop computer. Jason picked up computer, discussed possible issues, followed up after diagnosis with options, repaired the product and was timely and the quality of work was amazing. His quote was very fair and it did not change through the process. When he came back to set up the computer, he talked me through everything he did in laymen's terms and went above and beyond my expectations. If you need computer support you will be more then satisfied. Highly recommend!
  • Levy G. Jul 7, 2016
    Computer Repair
    Verified Review
  • Susan S. Jul 6, 2016
    Computer Repair
    Verified Review
    The tech was not able to resolve my computer issues. Problems continue.
  • Eric T. Jun 27, 2016
    Computer Repair
    Verified Review
    I had accidentally downloaded a virus and my Antivirus was being block on the install cause of McAfee l. Jason picked up my computer and had it back to me the next day, he went above and beyond and even set all the Antivirus settings
  • Burton M. May 22, 2016
    Computer Repair
    Verified Review
    The project was simply to restore a dying 10-year-old laptop. Mr. Reed took the job on, and though ultimately the machine was just unfixable without a large infusion of cash, we got our data downloaded onto a free hard drive, in effect saving what could be saved. What impressed us most was not only the professionalism -- we were informed of every step in the diagnosis and offered options -- but Mr. Reed's interest in educating his clients on about those options in the context of today's technological developments. We will certainly be using PSI's services again.
  • Terra W. Apr 19, 2016
    Computer Repair
    Verified Review
    I needed help with my 2010 Macbook Pro. I learned a lot from Jason Reed, he is very competent and supportive . I was quite pleased with his suggestions to help improve my computer.
  • Patty W. Apr 12, 2016
    Computer Repair
    Verified Review
    Very helpful in walking us through steps so issue doesn't occur again. Nice guy also. Will definitely call again if I need computer help. Highly recommended!
  • Carmen B. Mar 29, 2016
    Computer Repair
    Verified Review
    I had several responses back from Thumbtack and their prices were cheaper than Jason's. But, I took my time and read all the reviews and they were not good except for Jason he had the best reviews, and that's what was important to me. He worked on my desk top and my lab top and explained to me what he did. He has great work ethics and is a very nice guy. I would definitely recommend him to family and friends!
  • Luke K. Jan 23, 2016
    Computer Repair
    Verified Review
    Jason is a good business man. He picked up my computer then delivered it to my house when he was done. My MacBook is about 8 years old and thought I was going to have to buy a new computer due to the way it was functioning but now I don't because Jason did what he's good at. My system works like I just bought it! Thank you sir!
  • Linda S. Jan 13, 2016
    Computer Repair
    Verified Review
    I fell into a scam online. They lead me to believe my computer was infected and wanted a lot of money to fix it. I refused their business. I called PSI Computing to examine my computer. He was very professional and explained everything he was doing. I was very happy with the service and would recommend them to others. My computer was fine. He did beef up the firewall and add some extra security for me.
  • Jeremy W. Nov 9, 2015
    Computer Repair
    Verified Review
    I couldn't be happier as a customer. Service was fast and convenient. Pricing was fair, there were no charges I didn't know about. Communication was great, Jason explained what work was going to be performed and kept it on a down to earth level. Scheduling was flexible. It was a one-stop shop for everything I needed. I was even advised about ways to save money on the services I was requesting and services I did not need. Jason replaced a few parts for me and cleaned my computer. Jason was able to diagnose the problems with my desktop and provided an accurate estimate for the repair. He treated the computer as if it was his own! Overall, it was a job well done, computer works great, no problems. I would recommend to my family, friends and everyone else. Thank you, Jason!
  • Jim C. Nov 2, 2015
    Computer Repair
    Verified Review
    Jason was exceptional. He came to my home and went through my problems with me to insure he addressed all my concerns. He called me later with a few clarification questions. When he delivered my computer, we went through everything he had done. He wanted to be sure he had fixed all my issues and addressed all my concerns. What a great experience. This is what customer service is supposed to be and his charge was very reasonable! I highly recommend him!!
  • Myra H. Oct 23, 2015
    I want to express my thanks and gratitude to Jason. His hard work and dedication to his clients is a result of his success. I strongly recommend Jason for all your computer needs.
  • Julian L. Oct 23, 2015
    Computer Repair
    Verified Review
    Highly responsive, came promptly, understood the problem, was patient and able to explain it to me so that I could understand it. The truth is that I had almost fixed my connectivity problem myself, but didn't know it. He explained that to me too. I told him that to me it was like a counseling session and thought it was well worth the time and expense so that I wouldn't need to call anyone in future to solve this kind of problem.
  • Eric R. Oct 22, 2015
    Computer Repair
    Verified Review
    Jason did a great job! I was very informed with progress and enjoyed all of his input and experience!
  • Harry C. Oct 12, 2015
    Computer Repair
    Verified Review
    Updated to Window's 10. Lost printer drivers. Drivers installed very quickly. Great when you know what you are doing.
  • Maurice F. Oct 6, 2015
    Computer Repair
    Verified Review
    Jason made contacting him to get my computer repaired very easy. I was running into problems finding a tech because of the time I get in from work. Jason fixed my computer and got it back to me when he said he would. He was nice and even offered to assist me if I needed help after the job. I would definitely call him again for my computer needs.
  • Lee G. Oct 5, 2015
    Computer Repair
    Verified Review
    Jason was hired, after 2 other techs checked my mac. He took exceptional time and patience to understand what my problem was. As it turns out, there was really no hardware or software problems. But, here's the difference, Jason spent additional time to truly explain to me what was happening, how the internal parts of the mac work, why what I thought was a problem was not, and he assured me that I had a great computer. Just finally having someone tell me what was going on gave me the relief and satisfaction I had been looking for. Will use Jason again if other questions or concerns arrive and would encourage anyone thinking about using his service, go ahead and pull the trigger. First class.
  • Joseph C. Sep 30, 2015
    Computer Repair
    Verified Review
    Jason was prompt, informative and patient (I am not computer savv'e).....upon completion, Jason provide me with a breakdown that I was able to understand and assured me that everything is good to go. We do plan on having Jason return to work on our other computer with confidence. ..thank you....Joseph Cordova
  • Charles S. Sep 27, 2015
    Computer Repair
    Verified Review
    I described the problem and received 4 prompt responses from individuals that said they could fix it. Jason did not offer the lowest price, but he was confident that he could fix it. We spoke on the phone and set a time for him to come to my home. He phoned me about twenty minutes before he arrived and was punctual. He sat down at my computer desk and solved my problem in about ten minutes. I felt obligated to pay him for at least the hour, so I asked him to help me with a few other computer issues He cheerfully got to work and explained things to me in non-geek terms. And, while applications and drivers were being downloaded, I brought him my laptop. Without hesitation he got to work on my laptop - imagine bringing two computers into BestBuy or two cars to your mechanic and have them work on them two at a time and not bill you double - it's not going to happen. In the past I have taken computers to Best Buy and Sandia Computers. On those occasions I had to leave my computer; "We don't know how long it will take until we open it up and have a look”. When I recovered my computer from those retailers the invoice should have read; “5% of your bill is for parts and labor, and the other 95% is extortion.” Jason does not charge an extortion fee. My only reservation about writing this glowing review is that he will become so busy I may have to wait days to get an appointment the next time I require his services. I don’t know what would have happened if I had used someone else – but I know I could not have had a better experience.
  • Hilari R. Sep 18, 2015
    Computer Repair
    Verified Review
    My computer was stuck in constant recovering loop, Jason was willing to meet up with me and explain the options I had to get my laptop fixed. So far it's been running better than before.
  • Becky C. Aug 28, 2015
    Computer Repair
    Verified Review
    Jason explained everything in detail where we could understand. He maintained contact until he finished the job. He was conscientious and nice.
  • Melisa M. Aug 24, 2015
    Computer Repair
    Verified Review
  • Trish M. Aug 20, 2015
    Computer Repair
    Verified Review
    I was impressed at how J.Reed knew how to fix my issues. He even helped me on several other issues with my computer. He explains things so clearly. He is a credit to his profession. I will use him again.
  • Jennifer V. Aug 20, 2015
    Very professional and personal. I appreciate how Jason took care of my computer needs. In today's world, it is nice to be able to trust who you do business with.
  • Rhonda S. Aug 20, 2015
    Always on time and always helpful when issues arise. Always a phone call away when we need something. Will refer to everyone.
  • Lynn C. Aug 20, 2015
    My husband and I are not computer literate and Jason has done everything from build our system to fixing it when we get the blue screen of death or when we lost our profile. Any problem is not too small or too big for him/ He is quick to respond and explains what he is doing (altho lost on us) He has a professional attitude and no issue stumps him. We don't know what we'd do without him.
  • Paula S. Aug 19, 2015
    I have an old MacBook laptop and a first generation MacPro. Both 'died' on me within 2 weeks of each other. Jason 'ressurected' both computers quickly and efficiently. Also took it as far as both could go on OS. Everything went smoothly and without a hitch. Aside from being very proficient at what he does, he responds quickly and is very good about communicating what is going on and in a timely manner. I highly recommend him!
  • Angelica H. Aug 19, 2015
    Always does a great job with my computers. Not to mention quick to help with any issues. Recommend to my friends and family.
  • Raquel W. Aug 17, 2015
    Very fair pricing! Even better, he picked up and dropped off my laptop to my house. Its good as new.
  • Rosalinda E. Aug 17, 2015
    PSI Computing & Jason Reed delivered professional and efficient work each time we contracted him. His easygoing persona also made it easy to discuss computer issues with him, as he was patient and explained things on a level that I could understand. I feel he would be an asset to anyone needing computer help from a single person office to a larger corporation.
  • Brian G. Aug 16, 2015
    hard working dedicated and customer service is exceptional

Q&A

What education and/or training do you have that relates to your work?
I stay up to date with online courses and tech news. Of course since technology changes all the time it is hard to stay up to date with everything but I do my best.
How did you get started doing this type of work?
It was by accident, funny story but it has been something I have enjoyed doing because I am very creative, hands on and a problem solver.
What types of customers have you worked with?
Computer repairs, hard dive replacement, reinstall operating systems, remove viruses, monthly clean up. Pretty much anything to do with your computer. Web design work on every level from just a few updates to a completely new site.
What advice would you give a customer looking to hire a provider in your area of work?
Go with someone that has had a long time background in technology. Someone that prides themselves on customer service and helping educate their clients. Go with someone that your grandparents would trust to help them.
What questions should customers think through before talking to professionals about their project?
We're NOT all the same. All techs, web designers and graphics people do it different. We all have different work flows and things we have done that work for us. There is not usually just one way to do anything.