FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our Thumbtack prices are at a $30/hour discounted hourly rate if you found us through Thumbtack and were not referred to us by a past client. For transparency purposes, our rates and charges are below: Local Moves: Hourly rate varies depending on season and availability. Give us a call to inquire. Other Charges: - 5% credit card processing fee if paying with credit/debit card. - Double driving time charge*; fee is waived if drop-off location is less than 15 minutes away from pick-up location. * Double driving charge is mandated by CA state law, to cover driving expense for our return trip including compensating our workers accordingly for the drive time back from the drop-off location, ie. a drive to Hollywood from Northridge that lasts 30 minutes, would be charged as 1 hour. Free of Charge (for a limited time): - Delicate Packing & Wrapping Promotion: FREE Shrink Wrapping and Bubble Wrapping of your furniture & FREE use of moving boxes (ask about our box-lending program. No need to buy boxes, borrow them from us!) - Free use of all our equipment (blankets, dollies, appliance dollies, 4-wheelers, tools, wardrobe boxes, rug runners to cover hard-wood floors and carpets etc.) - We cover all your valuables throughout your move with the CPUC mandated free basic insurance which values your furniture in case of damage at $.60/pound per item.
- What is your typical process for working with a new customer?
We 1. Speak briefly over Thumbtack about their move. 2. Go over the details over the phone with the client 3. $75 deposit payment 4. Send confirmation documents 5. We do your move!
- What education and/or training do you have that relates to your work?
As CEO/Co-Owner of Sky Moving, I have a Bachelor's in business administration from UC Berkeley. My business background has instilled the importance of assuring a 100% quality move every move. I instill this commitment in our workers as well.