SteamMasters

Concord, NC

Get up to five quotes from pros like SteamMasters within hours. Get Quotes

About this pro

How does your business stand out?

***SERVICING THE CHARLOTTE, NC AREA, PIEDMONT TRIAD & THE COLUMBIA, SC AREA*** At STEAMMASTERS, we only use the steam cleaning method also commonly known as (Hot Water Extraction). This is the #1 carpet cleaning method the major carpet manufactures recommend, we do not use any phony methods that use little bubbles that come in soft drinks or fast dry, dry cleaning marketing gimmicks. We also provide Pressure Washing Services for Residential & Commercial Clients

What do you enjoy about the work you do?

Making our customers happy through cleaning their carpet and freshening up their homes.

Location

Concord, NC 28027

Years in business

7

Number of employees

6

Times hired on Thumbtack

426

Reviews

174 Reviews
  • Thumbtack Customer Sep 3, 2017
    Very nice work ethic and quality
  • Tanya D. Sep 1, 2017
    Carpet Cleaning
    Verified Review
    We received great service! Our carpets look great. The technicians were so friendly and professional.
  • Joshua B. Sep 1, 2017
    Carpet Cleaning
    Verified Review
    This was an average job at an average rate. I paid extra to clean the sofas and could not tell the difference from when they had started on them.
  • Thumbtack Customer Aug 31, 2017
    Mark J. Aug 31, 2017

    thank you for the review!!!

  • Joshua P. Aug 27, 2017
    Carpet Cleaning
    Verified Review
    The only thing that kept this from being 5 star was the office had advised me to vacuum before they came in, while the field team that came to service advised I only needed to pick up the bigger items on the floor. After the work was done, still saw some things that were in the carpet that's going to require me to vacuum and I wish I had done it before the cleaning was done. They did forget to clean a closet but I will give them credit that they did come back no hassle and got the job done there. Would stlll recommend to others!
    Mark J. Aug 31, 2017

    so glad we could assist you with your carpet cleaning needs!

  • Greg H. Aug 15, 2017
    Carpet Cleaning
    Verified Review
  • Ann L. Jul 26, 2017
    Odor Removal
    Verified Review
    Had pet odor from puppy, had carpets cleaned from another vendor but still had odor, Mark took steps to determine I did not have mold or mildew beneath the carpet and took steps to deodorize and get rid of the puppy odor. Also was helpful in steps to keep home odor free.
  • Lauren E. Jul 24, 2017
    Carpet Cleaning
    Verified Review Updated
    Very professional and so fast! I hired them for my boyfriend's carpet which was filthy, they came and cleaned for rooms and a hallway for so cheap and we're done in an hour! I was so impressed. There was one stain that took extra work, and it took one phone call and they were back with new chemicals to make sure that they cleaned it completely. I was so happy with the customer service, and the work. I highly recommend them if you're looking to have your carpet cleaned... if they could do his, they can do anyone's!
  • Verified Review
    Very professional and so fast! I hired them for my boyfriend's carpet which was filthy, they came and cleaned for rooms and a hallway for so cheap and we're done in an hour! I was so impressed. There was one stain that took extra work, and it took one phone call and they were back with new chemicals to make sure that they cleaned it completely. I was so happy with the customer service, and the work. I highly recommend them if you're looking to have your carpet cleaned... if they could do his, they can do anyone's!
  • Valanda P. Jul 2, 2017
    Carpet Cleaning
    Verified Review
    Service was good, I would use them good!
  • Charles B. Jun 29, 2017
    Carpet Cleaning
    Verified Review
    Kolt and his assistant called 20 minutes before arrival, professional, and were very timely. Highly recommended. Will be using again.
  • Pad A. Jun 26, 2017
    Carpet Cleaning
    Verified Review
    These guys were excellent!
  • Tim W. Jun 26, 2017
    Carpet Cleaning
    Verified Review
    I had an urgent need to get my carpet cleaned as I was selling my home. Mark and his crew responded and scheduled literally within 12 hours! Very professional and quality of work was excellent. This was the first cleaning in many years (so imagine the amount of stains). My carpets look brand new after their cleaning. I am very impressed and would recommend SteamMasters to anyone looking to have their carpets cleaned!! Great work gentlemen!
  • Brad K. Jun 11, 2017
    Carpet Cleaning
    Verified Review
    Mark and another guy from his team came out on VERY short notice to clean the carpets in a house I just bought. They showed up when they said they would and got right to work. Carpets are in much better shape than before mark got there. I will be using Mark for all my carpet needs!
  • Elaine N. Jun 8, 2017
    Carpet Repair or Partial Replacement
    Verified Review
    Great job fast service.
  • Lenn L. Jun 6, 2017
    Carpet Repair or Partial Replacement
    Verified Review
    I used SteamMasters for carpet stretching. They gave great service. They use email notifications and mobile apps to allow you to track them for your appointments. I was able to book them next day and they came within the 1 hour window we discussed. While they were here I actually decided to have them to fix another room that wasn't as bad, but they gave me a discount on that room since they were already here. Very pleased and would recommend them to anyone.
  • Duane M. May 30, 2017
    Carpet Cleaning
    Verified Review
    Highly recommended! On time, friendly, great price!! Carpet looks brand new. Will do business again. Thank you!!
  • Justin S. May 20, 2017
    Odor Removal
    Verified Review
    Mark was great! Mark was out to inspect an unknown odor in our house within hours. He then diagnosed the problem, provided a quote, and scheduled a return trip for the next morning. Thanks to Mark, our odor problem was removed in a timely manner and our normal schedule was barely effected. Highly recommended!
  • Wayne C. May 17, 2017
    Carpet Cleaning
    Verified Review
    they were very throw and knowledgeable with answers about concerns i had with my carpet.
  • Nick M. May 12, 2017
    Carpet Cleaning
    Verified Review
    Little Hiccup at first but Kolt and Marcus came and saved the day! I would recommend SteamMasters again.
  • Elizabeth W. May 5, 2017
    Carpet Cleaning
    Verified Review
    Polite young men got the job done in a quick manner
  • Kimberly H. May 3, 2017
    Carpet Cleaning
    Verified Review
    They came out on time as promised! The work was above and beyond my expectations! I can't wait to work with this company in the future!
  • Lisa H. May 3, 2017
    Carpet Cleaning
    Verified Review
    This company handles themselves professionally and considerately. Everything was explained well to me. I am very pleased with the final results I do recommend their services , and I plan to use them again in the future myself.
  • Teri S. Apr 25, 2017
    Carpet Cleaning
    Verified Review Updated
    On time. On budget.
  • Verified Review
    They did a great job. They came out the same day because I was in a rush, communication was great and the work was thorough. House smelled great when they were done. I'd definitely hire them again.
  • Lorin L. Apr 23, 2017
    Carpet Cleaning
    Verified Review
    Great job on time
    Great job on time
  • Lee A. Apr 17, 2017
    Carpet Cleaning
    Verified Review
    Carpet Cleaning
    Arrived before appointment, Great customer service and fast service. Would recommend first to anyone needing carpet cleaning! Great job :)
  • Lesley T. Mar 31, 2017
    Carpet Cleaning
    Verified Review
    Carpet Cleaning
    Great job!
  • Joel W. Mar 30, 2017
    Carpet Cleaning
    Verified Review
    Colt and Derek were awesome! Both very cordial and professional. It's good to see such work ethic and attitude in young men. I will recommend to others. Thanks!
  • Sara L. Mar 23, 2017
    Carpet Cleaning
    Verified Review
    Will use them again.
    Will be hiring again. 1st time in a really long time that we paid to have the carpets cleaned. Well worth it vs. Renting the machine from our local home improvement store and doing it ourselves. Great communication and they met my busy schedule.
  • Richard W. Mar 6, 2017
    Carpet Cleaning
    Verified Review
    No more pet odors or marking by the dogs.
    Excellent service. They removed the pet stains and any odors. It's been a few months and the room still smells fresh and clean. The dog's don't even think twice when passing the area that had the prior stains. Thank you for the excellent service.
  • Adam J. Mar 2, 2017
    Carpet Cleaning
    Verified Review
    Clean n fresh
    Good clean carpets and smell fresh. Look good
  • Kevin L. Feb 28, 2017
    Carpet Repair or Partial Replacement
    Verified Review
    Fast and professional
    Fast professional response, reasonably priced. Totally pleased
  • Angie B. Feb 24, 2017
    Carpet Cleaning
    Verified Review
    Would use again
    The team did a great job. They were on time and professional. They were fast and thorough and were respectful of personal items, walls, doors, etc.
  • Nikki F. Feb 20, 2017
    Carpet Repair or Partial Replacement
    Verified Review
    Would highly recommend for any carpet repair!!! Thank you again guys for the hard work!! Look forward to hiring you again soon for a complete carpet install.
  • Kelly M. Feb 13, 2017
    Carpet Cleaning
    Verified Review
    Good
    They did a good job
  • James H. Feb 10, 2017
    Carpet Cleaning
    Verified Review
    excellent service
    prompt arrival ,great job
  • Chris P. Feb 5, 2017
    Carpet Cleaning
    Verified Review
    Great job, work on timeliness!
    The guys were very professional and worked quickly. The carpets look great. Our appointment time was at 1 pm but we didn't see them until 3pm. That was the only thing that was disappointing. Otherwise we are very pleased with the service.
  • Sherry D. Feb 1, 2017
    Carpet Cleaning
    Verified Review
    Great job
    Very professional and personal
  • Grant F. Jan 23, 2017
    Carpet Installation
    Verified Review
    best service - friendly folks
    very nice guys! felt very comfortable with my twins running around the house. they were super quick and the carpet looks amazing. would hire again. they even called back asking how the rest of the room renovation went!
    Mark J. Jan 25, 2017

    Thank you so much for your review!!!

  • Nechesa T. Jan 22, 2017
    Carpet Cleaning
    Verified Review
    A1
    On the day of carpet cleaning I received an email reminding me of my appointment. The team arrived within their one hour window. I was notified when they were en route and call when they were 5 minutes away. They cleaned my stairs, hallway, and four bedrooms. They may have been on site for 20 minutes, and were done. On a scale of 1-10 of give them a 10. My carpet was very clean. The deodorizer used was gentle on the nose. I'd hire them again.
    Mark J. Jan 25, 2017

    So glad we were able to assist you in your carpet cleaning needs!!! We'll see you on the next visit.

  • Ellie S. Jan 19, 2017
    Carpet Installation
    Verified Review
    Great service, fair price
    Replaced my carpet on a short notice, within one day of getting a quote. Professional, quick, and great price. They also have carpet to choose from at wholesale price. Awesome customer service. I live alone, so I was a bit cautious about who I have in my house. Marcus and his coworker where great! I immediately felt at ease. I would recommend!
  • Tesha G. Jan 17, 2017
    Carpet Installation
    Verified Review
    Not just carpet cleaners
    I called them on a Thursday and they were able to do my carpet install that following Tuesday. Very professional and reasonably priced. Would highly recommend Marcus and his team. I love my new carpet.
  • Tomeka B. Jan 1, 2017
    Carpet Cleaning
    Verified Review
    Quality Service
    Quick to respond to my need for immediate service! Very nice gentlemen and had my carpet looking very clean, smelling good, and treated carpet for dog urine. I would definitely use again in the future!
  • Kathy W. Dec 31, 2016
    Carpet Cleaning
    Verified Review
    Thumbtack was great
    On time with constant either text or call as to when they would be at my home. They patched a hole in my carpet that I didn't know could be fixed. They were very kind and personable.
  • Charmaine H. Dec 22, 2016
    Carpet Cleaning
    Verified Review
    Awesome job
    They did a great job removed red stain. Very professional would use them again and recommend highly.
  • Pamela H. Dec 18, 2016
    Carpet Cleaning
    Verified Review
    Will recommend SteamMasters
    Will recommend Steam Masters! Kolt & Derek were great. They called before they arrived at house, were there in estimated time window. The carpets look great and smell fresh!
  • Diane H. Dec 14, 2016
    Carpet Cleaning
    Verified Review
    Excellent carpet cleaning service!
    Wonderful service! Will definitely use again! Carpet feels clean on my feet! So important!
  • John W. Dec 13, 2016
    Carpet Repair or Partial Replacement
    Verified Review
    Great experience
    Completed work quickly. Very professional
  • Susan J. Dec 13, 2016
    Carpet Cleaning
    Verified Review
    Not satisfied!
    I was quoted $99.00 and the guy who shows up starts looking around and tries to offer me all kinds of things. I kept turning him down but my bill was still $176.00. I probably only had 900 square feet and stairs cleaned. I did have one tough spot to remove and it is still visible.
    Mark J. Dec 13, 2016

    Hi Susan, In reference to your review, the stuff our tech was recommending treatment for was the Red Stain from wine in the carpet, which we had discussed at the time of booking that it would be an extra charge as well as the Pet Urine situation you had in the carpet. The visible spot is likely a urine spot, which treatment for was declined by you. If you have any questions about the service rendered, we stand by all of our work so feel free to reach out. We are more than happy to come out and do the Pet Urine Treatment that you declined on at the initial service visit. Thanks -Mark J. SteamMasters (980)277-4465

  • Salina F. Dec 11, 2016
    Carpet Cleaning
    Verified Review
    Great team
    Everything went well the guys were very professional and literate of their job and timely.
  • Tarra E. Dec 8, 2016
    Carpet Cleaning
    Verified Review
    Average
    3
  • Mark M. Dec 7, 2016
    Carpet Cleaning
    Verified Review
    Good job
    Arrived on time and quickly completed the work. Base services were good, add-on services are a bit pricey.
  • Dionne D. Dec 7, 2016
    Floor Cleaning
    Verified Review
    Best Vinyl Floor Cleaner in Charlotte Area
    Great work, on time efficient and worth every dollar. Very competitive pricing. We tried everything to revive this kitchen vinyl floor and nothing worked. Steam Masters came in and totally revived the floor. It looks new. Would use again for regular maintenance cleanings.
  • Barbara M. Dec 5, 2016
    Carpet Cleaning
    Verified Review
    Satisfied customer.
    The two men who came did an excellant job. They were professional and very pleseant. The dog urine stain came back, they called it wicking, so they came back and left a bottle of cleaner that has done the job.
  • MaryAnne S. Dec 5, 2016
    Carpet Cleaning
    Verified Review
    A job well done!
    Very pleasant. Very timely. Great job on the carpets throughout the house.
  • Letricia B. Dec 5, 2016
    Carpet Cleaning
    Verified Review
    So-So
    They arrived on time. Seems like it was just a steam clean I've seen carpet cleaner not sure if I should've asked for something different. Also they didn't originally move couch as stated in their agreement but my fiancé was able to catch them before they left to do that part again not horrible but not the best either.
  • Desiree L. Dec 4, 2016
    Carpet Cleaning
    Verified Review
    Great Job!
    The guys were awesome they were on time and communicated every step of the way! The first time they came there were a few stubborn spots, we called and they came back and made sure they got them all out! The men were professional and friendly. I would use them again and recommend them.
  • Heidi M. Dec 2, 2016
    Carpet Installation
    Verified Review
    Respectful, efficient, reliable, honest, affordable! 5 STAR!
    WOW excellent service! Mark was very quick to getting me a quote on our newly expensive inherited oriental rug. We agreed on a date for pick up, and his workers arrived here on time with updated calls of their arrival. Both young men are very pleasant and where very careful and respectful while packing up our rug. Oriental rugs have a different procedure then regular carpet cleaning and it took 48 hours to complete. I was updated on the progress by Mark. I was so happy of the results and very happy that Mark accepted our job. I had two other companies from this site (Thumbtack) and both never showed up when an appointment was set up. Definitely go with Mark and his team. You can trust him and his team to do the work correctly and take pride in their work. We trusted Mark and his team with this expensive oriental rug, and so can you.
    Mark J. Dec 4, 2016

    Thank you so much for your review. Glad we could be of assistance!!!

  • Lisa S. Dec 1, 2016
    Carpet Cleaning
    Verified Review
    Would recommend
    Carpet cleaning. They were professional, very nice guys. The only thing is wished they got closer to baseboard.
    Mark J. Dec 4, 2016

    Thank you so much for your review!!!

  • CJ A. Dec 1, 2016
    Carpet Cleaning
    Verified Review
    The best
    best service and hard workers.Would def reccomend!!
  • Natasha J. Dec 1, 2016
    Carpet Repair or Partial Replacement
    Verified Review
    Thank you!
    The gentleman that came to service my home were super polite and professional! Not to mention they did a fantastic job. Highly recommended.
  • Jerome D. Dec 1, 2016
    Carpet Cleaning
    Verified Review
    Great customer service
    Great people, they were considerate came back to house 24 hrs later to check on previous odor. Did a second treatment at no charge.
  • Christina M. Nov 30, 2016
    Carpet Cleaning
    Verified Review
    Decent
    Cleaned the carpets in my town home after the tenants moved out and were extremely friendly and efficient. They were good about helping me determine the right treatment for the rooms and didn't seem to oversell me. My main 2 issues that caused me to give average rating were that there were still a lot of spots remaining when the carpet dried and they didn't do anything to raise the carpets where the furniture had been resting. I'd have understood more about the spots if they weren't so easy to remove with a spot cleaner!
  • Tippany D. Nov 22, 2016
    Carpet Installation
    Verified Review
    Go to carpet cleaners/installers
    Extremely professional, friendly and efficient. They removed stains in my carpet that had been there for years despite my best efforts to remove. They completely restored my carpet and it looks amazing... I would highly recommend.
  • Vickie M. Nov 14, 2016
    Carpet Cleaning
    Verified Review
    Completely Satisfied
    Michael and Marcus arrived promptly, explained what they would do and completed the job quickly. They were courteous and displayed professionalism from start to finish. Completely satisfied!
  • Susan C. Nov 14, 2016
    Carpet Cleaning
    Verified Review
    Excellent service. I'm recommending SteamMasters to friends.
    Very accommodating with my schedule. Representative at the house explained all they would do and exactly how much it would cost. Our carpet, which was badly stained and really took a beating during our move to another house, looks almost new again. Young men were polite and worked hard.
  • Travis T. Nov 13, 2016
    Carpet Cleaning
    Verified Review
    Fantastic Job!!!!!!
    These guys are the real deal. Not only did they not show up before their scheduled time, they worked fast and efficiently and did a great job as well. I would highly recommend this company to my family and friends. I will definitely use them again in the future.
  • Ron F. Nov 9, 2016
    Carpet Repair or Partial Replacement
    Verified Review
    QUICK
    responded immediately, set up appointment for tomorrow
  • Jacqueline B. Nov 5, 2016
    Carpet Cleaning
    Verified Review
    Great customer service
    The staff was very knowledgeable about the main issues that I had (pet stain and odor). They took extra care of the problem areas (high traffic) and was very friendly with my sons. I'd recommend them to anyone who has a great appreciation for customer service like I do. I must add that I got a next day appointment, that for me was a pleasant surprise.
  • Jason E. Nov 4, 2016
    Carpet Cleaning
    Verified Review
    Communication is key when hiring any contractor.
    The Thumbtack request process doesn't match the contractor requirements. I selected 5 rooms, 500-1000 sq feet, pets, etc. I spoke with the owner and he said each room was limited to 200 sq ft. This was not part of the selection process at Thumbtack and the owner agreed as long as the overall job was no more than 1000 sq ft. We agreed to eliminate the workout room if the job was more than 1000 sq ft.(NOTE: I misspoke when on the phone with SteamMasters; I originally thought I selected 100-1500 sq ft.) The techs arrived on the date and time scheduled. Since one room was over 200 sq ft the techs said there was an "over sized" room charge. This raised the quoted price 70%. After a discussion with both techs (ending in me cursing), I had to ask the techs to leave. Neither tech lost their composure nor did they understand that I hired them for 1000 sq ft regardless of how many rooms. The owner called me to state that he would do the job as discussed but by then it was too late. Poor communication on Thumbtack plus poor communication at the contractor equals a bad experience.
    Mark J. Dec 4, 2016

    Im so sorry for the confusion during the hiring process. Wish we were able to clean the carpets but I fully understand the square footage issues did end up causing a bit of confusion due to it being more that we initially quoted for. -Mark J.

  • Vernel E. Oct 31, 2016
    Carpet Cleaning
    Verified Review
    Professional Carpet Cleaning
    They are professionals and took care to make sure the carpet cleaning was thorough. Great job!
  • Perry G. Oct 28, 2016
    Carpet Cleaning
    Verified Review
    Clean Carpet!
    The employees were very courteous when they arrived. The original quote didn't include treating the pet stains which I had checked in the original request. My $70 quote turned into a $150 job. I would recommend them!
  • Jenny H. Oct 26, 2016
    Carpet Cleaning
    Verified Review
    Excellent!
    Awesome job and pleasant employees! Will absolutely hire again!
  • Darla O. Oct 23, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    They were on time, even a bit early. They were knowledgeable and very professional. The work was quality work. I would use them again.
  • Shwetha I. Oct 19, 2016
    Carpet Cleaning
    Verified Review
    Average service
    Service was average
  • Jodie W. Oct 16, 2016
    Carpet Cleaning
    Verified Review
    VERY THOROUGH & ACCOMMODATING, BEST QUOTE ON THUMBTACK!
    Both the boss Mark, who I spoke with on the phone, & the technician who came to the house to clean the floors were a pleasure to work with. They were very accommodating, coming on short notice, offering the BEST PRICE ON THUMBTACK (NO HIDDEN FEES! & Their quote included options others charged extra for & it was still the lowest bid! INCREDIBLE!), as well as working with me on payment method methods. Mark was very thorough in explaining in detail my options, & what each does or does not do, helping me make an informed decision as to what services I needed to purchase. They really helped me out with my move out cleaning checklist. I HIGHLY RECOMMEND THIS COMPANY TO ANYONE IN NEED OF A GREAT CARPET CLEANING COMPANY!
  • Chris W. Oct 10, 2016
    Carpet Cleaning
    Verified Review
    The best
    They were incredible. Very professional, efficient, and effective. I recommend them highly!
  • Kathryn D. Oct 2, 2016
    Carpet Cleaning
    Verified Review
    Carpet cleaned
    Cleaned my carpet and removed most stains. Very professional!
  • Kimberly V. Oct 1, 2016
    Carpet Cleaning
    Verified Review
    Great company
    I would definately use this company again. They were on time, courteous and very professional. Great job!!!
  • Kelley H. Sep 29, 2016
    Carpet Cleaning
    Verified Review
    Great job!!
    On time, very courteous and told me everything they were doing!!! It was really enjoyable will call and request Leon again!!!
  • Tracey M. Sep 27, 2016
    Carpet Cleaning
    Verified Review
    Fast & Thorough!
    Fast & Thorough!
  • Pamela C. Sep 22, 2016
    Carpet Cleaning
    Verified Review
    I would highly recommend this company to clean your carpets. They came in and looked over the whole home and determined what needed done for the best results. They worked very efficiently to complete everything I needed done. Super friendly guys. I will definitely use this company again.
  • Rick S. Sep 17, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    Staff was knowledgeable, service was quick and my carpets look amazing.
  • Arthur H. Sep 11, 2016
    Carpet Cleaning
    Verified Review
    Real deal Carpet Cleaning
    The service was great and the service to customers made you feel at ease.
    Mark J. Sep 14, 2016

    Thank you so much for your review!!

  • Kathy H. Sep 9, 2016
    Carpet Cleaning
    Verified Review
    Did the job right.
    Professional service. Very helpful and did a great job.
    Mark J. Sep 14, 2016

    Glad you were satisfied with our service!!!

  • Alicia S. Sep 8, 2016
    Carpet Cleaning
    Verified Review
    Fabulous job! Great service!
    Awesome job with my rooms and stairs!!! The floors look amazing and the crew was exceptionally professional!!!
    Mark J. Sep 9, 2016

    Thanks for allowing us to professionally clean your carpets!!!!

  • BETH T. Sep 7, 2016
    Carpet Cleaning
    Verified Review
    Great job!😉
    Professional, friendly, on time, and excellent cleaning job. They got rid of pet stains and smell.
    Mark J. Sep 8, 2016

    So glad we could help restore your carpets!! -Mark J Owner, SteamMasters Carpet Cleaning

  • Adriana L. Sep 3, 2016
    Carpet Cleaning
    Verified Review
    Great experience
    SteamMasters was very professional and did an amazing job. I highly recommend them!
    Mark J. Sep 6, 2016

    Thank you so much for the great review!!! Glad we could help with your move-out cleaning needs. -Mark J. Owner, SteamMaster's Carpet Cleaning

  • David M. Sep 2, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    They were on time, professional and did a great job.
    Mark J. Sep 6, 2016

    Thank you David!!!! My guys enjoyed doing what they do best and assisting with your carpet cleaning needs. Mark J. Owner, SteamMaster's Carpet Cleaning

  • Susan M. Sep 1, 2016
    Carpet Cleaning
    Verified Review
    Recommend
    The operators were very professional, knowledgable and kind. Very friendly and engaging. The carpet they were cleaning was not in great shape but they did a good job.
    Mark J. Sep 1, 2016

    Thank you so much for the review, It was a pleasure servicing the carpet in your home!!!

  • Carol M. Aug 26, 2016
    Carpet Cleaning
    Verified Review
    My experience was excellent, please change the star rating as a 5. Thank you Carol
    Mark J. Sep 1, 2016

    Glad you enjoyed the service!!

  • Andrea J. Aug 19, 2016
    Carpet Cleaning
    Verified Review
    Mark J. Aug 19, 2016

    It was a pleasure servicing your carpets. We'll see you on the next cleaning!!! -Mark J. Owner, SteamMasters Carpet Cleaning

  • Sheri B. Aug 18, 2016
    Carpet Cleaning
    Verified Review
    Very good service
    Mark J. Aug 19, 2016

    We appreciate your review and look forward to seeing next time!! -Mark J Owner, SteamMasters Carpet Cleaning

  • Lawrence B. Aug 18, 2016
    Carpet Cleaning
    Verified Review
    Marcus was awesome,could not have gotten better service and quality...
    Mark J. Aug 19, 2016

    Glad you enjoyed the service!! Thank you for the review. -Mark J Owner, SteamMasters Carpet Cleaning

  • Will S. Aug 15, 2016
    Carpet Cleaning
    Verified Review
    Mark J. Aug 19, 2016

    Thanks for the review!! -Mark J Owner, SteamMasters Carpet Cleaning

  • Ellen J. Aug 11, 2016
    Carpet Cleaning
    Verified Review
    Quick response and on time! Nice work and very professional.
    Mark J. Aug 19, 2016

    I'm glad we were able to get everything taken care of for you. -Mark J Owner, SteamMasters Carpet Cleaning

  • Jean D. Aug 10, 2016
    Carpet Cleaning
    Verified Review
    Mark J. Aug 11, 2016

    We appreciate the opportunity to service your carpets!

  • Roslane B. Aug 6, 2016
    Carpet Cleaning
    Verified Review
    My carpet was soiled from my sick dog. The urine odor was very strong. Steam Masters came and thankfully the odor is gone! My carpet looks and smells great again. The gentleman that came was friendly and knowledgeable and on time.. great work and excellent customer service
    Mark J. Aug 6, 2016

    It was a pleasure servicing the carpet in your home. We look forward to seeing you on the next cleaning! -Mark J Owner, SteamMasters Carpet Cleaning

  • Jonathan B. Aug 6, 2016
    Carpet Cleaning
    Verified Review
    Didn't show up
    Mark J. Aug 6, 2016

    Looking through our records I found that you never confirmed what time you wanted us to come clean the carpets. Unsure how we would have know when to come if we never received a time. We take customer reviews very serious and this one is unfair because we never got the chance to clean your carpets because we were never told when to come.

  • Kim W. Aug 1, 2016
    Carpet Cleaning
    Verified Review
    The technician showed up a little early, but called to say he could be there early. His truck was leaking what I thought was oi onto the driveway, and I pointed it out. All he did was put a towel down and said he would clean it up after he finished the job. It turned out to be power steering fluid, and made two large spot on the concrete driveway. Even though the technician tried to get the stain out, and then the owner came and tried as well--the spots would not come out. The owner did reduce the cost of the carpet job when I asked for a discount, but I would have rather paid full price and not had permanent stains on the driveway. There were also spots in the carpet that were not removed when the job was done, so we scheduled a follow up appointment, but the technician did not show up or call on the scheduled day. The owner did come the following Monday, and did get the spots out of the carpet. Overall, they did an adequate job on the carpet, but between the damage done to the driveway--and the inadequate follow up on the carpet spots, I would not use this company again.
    Mark J. Aug 1, 2016

    Although our van had a sudden mechanical failure while performing the customers job, we did all we could to rectify the situation. The driveway had pre-existing damage from other vehicles oil as well (not excusing the sudden mechanical failure) As far as the carpet spotting issue, the customer failed to do a end of job walkthrough even though she was instructed to do so. A follow-up was done in the spots were removed. The customer received a discount on the service, a follow up and we remove the spots.

  • Jean R. Jul 19, 2016
    Carpet Cleaning
    Verified Review
    Guys were very professional and did a very good job in a timely manner. Will recommend them and will use their service again.
  • Kevin P. Jul 17, 2016
    Carpet Cleaning
    Verified Review
    Great experience all around. Job well done. Carpet much cleaner. Great price as well - especially for the service provided.
  • Pari M. Jul 13, 2016
    Floor Cleaning
    Verified Review
    Mark J. Jul 13, 2016

    Glad we could help with you floor care needs.

  • Bernabe M. Jul 11, 2016
    Carpet Cleaning
    Verified Review
    The job was a full house carpet cleaning. The guys got there on time and did what they do best. We had some challenges, but figure it out, and at the end the job was completed to my wife standards.
    Mark J. Jul 13, 2016

    Thanks for the great review. It was a pleasure to service your home

  • JESSICA M. Jul 9, 2016
    Carpet Cleaning
    Verified Review
    Came to my house on time. Was able to accommodate me on very short notice.
    Mark J. Jul 10, 2016

    Glad we were able to help, feel free to use us again. We appreciate the review!!!

  • Loretta B. Jul 8, 2016
    Carpet Cleaning
    Verified Review
    Gentlemen were prompt and did the job in a timely manner.
    Mark J. Jul 10, 2016

    Thank you so much!!! Glad we could help.

  • Kimberly A. Jul 7, 2016
    Carpet Cleaning
    Verified Review
    A little late but a great job in a small amount of time.
  • Ashley H. Jul 1, 2016
    Carpet Cleaning
    Verified Review
    They were fast and did a good job. Also by far the best price we could find!
    Mark J. Jul 2, 2016

    Thank you for the awesome review. It was a pleasure to service your home. -Mark J Owner, SteamMasters Carpet Cleaning

  • Ashley V. Jul 1, 2016
    Carpet Cleaning
    Verified Review
    Mark J. Jul 2, 2016

    Thanks for the opportunity to introduce you our company. It was a pleasure assisting you with your move out cleaning needs

  • Lisa K. Jun 30, 2016
    Carpet Cleaning
    Verified Review
    Great job-thanks!! We will definitely call on you again.
    Mark J. Jul 2, 2016

    We look forward to your future business. Thank you so much!! -Mark J Owner, SteamMasters Carpet Cleaning

  • Terri W. Jun 28, 2016
    Carpet Cleaning
    Verified Review
    The company called me back quickly to book the cleaning. But when I called back to request recleaning of stains as were well done in other areas. NO Call and it's been 10 days. You cannot call them directly and get a live person. This should have been my warning sign.
    Mark J. Jun 28, 2016

    Hello, We take customer satisfaction very serious and looking through my phone calls, I didn't locate any missed call. Not saying you didn't call, just saying I don't see them. We guarantee our work and will gladly come back to rectify any and issue missed. I apologize for any inconvenience this may have caused.

  • Angie W. Jun 24, 2016
    Carpet Cleaning
    Verified Review
    Mark J. Jul 2, 2016

    Thank you so much for the awesome review!!

  • Kenneth M. Jun 17, 2016
    Carpet Cleaning
    Verified Review
    Did a great job for a customer of mines. Look forward to doing more business with company.
  • Joe R. Jun 16, 2016
    Carpet Cleaning
    Verified Review
    Our technician was very professional and polite. Did a great job and will refer to our friends,
  • Ally R. Jun 15, 2016
    Carpet Cleaning
    Verified Review
    The team was efficient and prompt
  • Lisa W. Jun 14, 2016
    Carpet Cleaning
    Verified Review
    Great job, quick service. Communicated well during the process.
  • Elisabeth Y. May 31, 2016
    Carpet Cleaning
    Verified Review
    Were on time and got the job done quickly. The carpets looked and smelled wonderful. Highly recommend.
    Mark J. Jun 8, 2016

    thanks for the wonderful review. we look forward to your future business!!! -Mark J. Owner, SteamMaster's Carpet Cleaning

  • Don A. May 31, 2016
    Carpet Cleaning
    Verified Review
    Very nice job. Prompt and courteous.
    Mark J. Jun 8, 2016

    Glad we could help!! -Mark J. Owner, SteamMaster's Carpet Cleaning

  • Jennifer A. May 30, 2016
    Carpet Cleaning
    Verified Review
    They did not do a walk through at the end to point out issues. I moved everything out from under the beds but they didnt clean under the beds. I had to move furniture myself for them to clean under. Nice guys but very quiet.
    Mark J. May 30, 2016

    We value all feedback and stand by our work with a 48hr Workmanship Guarantee. Due to liability risks, we don't allow our techs to more furniture. What I take from this review, they did a good job but didn't do a walk through and possibly couldn't get under the bed or overlooked it. I wish more than a 2 star review would have been left considering that the quality of the job don't seem to be the issue, just the fact that we don't move furniture. -Mark J Owner, SteamMasters Carpet Cleaning

  • Richard T. May 27, 2016
    Carpet Cleaning
    Verified Review
    After reasching several carpet cleaning company's I decided to give SteamMasters a try. Mark Johnson arrived ahead of my 8am appointment and he was very professional & courteous. My wife questioned why I didn't use the other BIG name company's but after Mark was finished she was very pleased. This was the 1st time cleaning my carpets in 10 yrs and boy do they look brand new again!!!!! I will definitely use these guys again!
    Mark J. Jun 8, 2016

    Glad we earned your lifetime business!!! -Mark J. Owner, SteamMaster's Carpet Cleaning

  • Jill Z. May 26, 2016
    Carpet Cleaning
    Verified Review
    They were awesome! Super friendly, professional, knowledgeable and thorough. We enjoyed having them and the carpets look and smell great! We'll be repeat customers.
  • Janet C. May 25, 2016
    Carpet Cleaning
    Verified Review
  • Kevin S. May 23, 2016
    Carpet Cleaning
    Verified Review
  • Delores L. May 23, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Scheduling my appointment was quick and easy. They were on time, courteous, thorough, and did a great job. We will definitely use them again in the future.
  • Jonathan C. May 20, 2016
    Carpet Cleaning
    Verified Review
  • Khalil P. May 13, 2016
    Carpet Cleaning
    Verified Review
    Great service. They were fast, but attentive in the work. Carpets smell great. On time & professional. Thanks for your service!
  • Kathryn B. Apr 30, 2016
    Carpet Cleaning
    Verified Review
    Too quick for my liking, 4 rooms and a stairs took less than 20 mins. They didn't even ask where my problem areas were. I will not use this company anymore.
    Mark J. Apr 30, 2016

    Hi, We value all feedback. I have a few questions however. I didn't see any mention about the quality of the service so I assume that it was cleaned well but was done too fast??? I'm confused as to how it could have been 20 minutes when set up and pre treating takes that amount of time. Please reach out to us for any concerns PRIOR to leaving a unsatisfactory review because we're a company who stands by our work will GLADLY return if the service wasn't satisfactory. -Mark J. Owner, SteamMastersCarpet Cleaning

  • Kelly A. Apr 22, 2016
    Carpet Cleaning
    Verified Review
    Steam Masters cleaners did a great job on our carpet. I highly recommend them because they were on time and did the job efficiently and quickly.
  • Jon M. Apr 5, 2016
    Carpet Cleaning
    Verified Review
    I had 2 small bedrooms and our stairs cleaned. It only took maybe 30 minutes. After they left the carpet looked and smelled great. That lasted the day. The next day the rooms had the same musty smell that I was hoping would be taken care of. I'm not saying they did a bad job I guess I just thought that deodorizing, sanitizing, and steam cleaning would have helped more than it did.
  • Sam N. Apr 4, 2016
    Carpet Cleaning
    Verified Review
    very detailed. did not rush to get the job done. worked hard to carpet was thoroughly cleaned. I appreciate what they did and strongly recommend them
  • Rebecca C. Apr 4, 2016
    Carpet Cleaning
    Verified Review
  • Wynette J. Apr 2, 2016
    Floor Cleaning
    Verified Review
    I c allied the morning of moving out of our rental home and Steam Masters was there within hours to get te job done! We had 6 rooms a stairwell and two hallways. They did an amazing job! I highly recommend
  • Kelly C. Apr 1, 2016
    Carpet Cleaning
    Verified Review
    They guys were pleasant and completed the cleaning quickly and effectively. They even got out some very tough stains..
  • Peggy D. Mar 31, 2016
    Tile and Grout Cleaning
    Verified Review
    I hired this company for tile and grout cleaning/sealant. Overall, my kitchen and laundry room look great. A couple of things that would prevent a better rating: One of the workers told me that my floor was really dirty. Duh, that is why I hired a professional. NO client wishes to hear this. Secondly, I was left to mop up the sloshed water on my hard wood flooring abutting the tiled floor. Thirdly, after the sealant dried, I used my own steamer and the pad was as black as the ace of spades. There were grout lines with darker areas that were not cleaned as well. Overall, my floor looks much better, fair pricing, and fast service. Just a few glitches that could easily have made the service excellent.
  • Bill M. Mar 30, 2016
    Carpet Cleaning
    Verified Review
  • Katie F. Mar 29, 2016
    Carpet Cleaning
    Verified Review
    The carpets smelled nice, and they got a once over, but the job was completed very quickly and several spots appeared to be missed. The stairs, for example, did not look any different. I know not all stains will always come out, but our carpet was in pretty good shape, and I had hoped the living room wouldn't look more or less the same. I think a more thorough clean was required.
    Mark J. Apr 30, 2016

    Hi, We're a company who stands by our work and would love to provide a free re-cleaning to the area of concern to see if any better results are possible. -Mark J. Owner, SteamMasters Carpet Cleaning

  • Regina K. Mar 25, 2016
    Carpet Cleaning
    Verified Review
    I recommend anyone whose looking for a dependable and professional carpet cleaning experience to contact Steam Masters Carpet cleaning service! I needed several rooms cleaned, last minute decision prior to moving into my house. I trusted in Thumbtack to assist me in finding someone who would execute the job and get it done right! I found Steam Masters Carpet Cleaning amongst other carpet cleaning businesses, but what immediately caught my attention was the great price! l contacted Steam Masters and got an immediate response. Once the time was given not only did Steam Masters show up on time, but also gave me a courtesy call to confirm appointment! Steam Masters employees were very friendly and knowledgeable regarding the cleaning and upkeep of our carpet. Upon the job beint completed I was made aware that it would only a few hours for carpeting to dry! This made my transition so much more easier!!! If I could give 10 stars I would! #OneHappyCustomer
  • Drea S. Mar 18, 2016
    Carpet Cleaning
    Verified Review
    Great experience,no complaints ,carpet smelled nice afterwards.carpet tech was nice!
  • Aaron T. Mar 15, 2016
    Carpet Cleaning
    Verified Review
    Carpets came out looking great. Very fast.
  • Stephanie W. Mar 11, 2016
    Carpet Cleaning
    Verified Review
    I was thrilled with the service. Marcus Harris was very thorough, professional and courteous. My carpets haven't looked this good since they were new.
  • Patricia S. Mar 3, 2016
    Carpet Cleaning
    Verified Review
    Carpet cleaning. On time, very professional, job done well.
  • Emily K. Mar 3, 2016
    Carpet Cleaning
    Verified Review
    Crew was quick and polite, in and out in about an hour.
  • Monica S. Feb 29, 2016
    Carpet Cleaning
    Verified Review
  • Chri B. Feb 28, 2016
    Carpet Cleaning
    Verified Review
    On time and fast!
  • Rashied B. Feb 27, 2016
    Carpet Cleaning
    Verified Review
    They did a fantastic job! On my house. Arrived on time.
  • Joshua C. Feb 26, 2016
    Carpet Cleaning
    Verified Review
    Showed on time and cleaned the house as advertised. Will use them again.
  • ALICIA M. Feb 21, 2016
    Carpet Cleaning
    Verified Review
    I spoke to Mark on the phone and arranged the best time for cleaning. My only concern was I could not be there and hubby would have to supervise without me ;-o... Needless to say, my worries were unnecessary. Steam Pro Carpet Cleaning received the "Husband Who Likes To Keep His Wife Happy" seal of approval from my husband who was thrilled with Mark's work ethic, professional recommendations and straightforward manner. I am very happy with the cleaning and will have him back in 3 months to tackle the rooms and rugs I didn't include in the initial quote. I will not look for anyone else, Mark is now my 'carpet guy.' If you need clean carpets, call him. You will not be disappointed, you'll be "happy" like me. Thank you Mark & Steam Pro Carpet Cleaning.
  • Travis H. Feb 19, 2016
    Carpet Cleaning
    Verified Review
  • Janice J. Feb 18, 2016
    Carpet Cleaning
    Verified Review
    I had SteamPro clean the stairs and 2 bedrooms. They did a good job and were very quick. I was a little disappointed that the price I was quoted was not what the technician tried to charge. We had to call the owner a couple of times to get it worked out and it was worked out. I just found it a little annoyed that had I not been at the house myself, I would have been overcharged.
    Mark J. Feb 18, 2016

    I do apologize about the misunderstanding. The rep at our office entered the job in as what it would have normally cost and was not aware of the Thumbtack Deal that I offered you. It was not the tech's fault nor the rep's, It was my fault for not making the office aware of the different deal I gave you. I assure you we NEVER overcharge our customers and our prices are more than fair. We're glad you enjoyed the service and look forward to earning your business in the future!!! -Mark J Owner, Steam Pro Carpet Cleaning

  • Sonja D. Feb 17, 2016
    Carpet Cleaning
    Verified Review
    Steam Pro did a terrific job in cleaning my carpets and stairs. They were very professional and was in and out fairly quickly. Price was more than fair. I will definitely use them again! Sonja Davis, Concord
  • Colin B. Feb 15, 2016
    Carpet Cleaning
    Verified Review
    Showed up on time and cleaned the heck out of my carpet. Did a great job.
  • Maureen B. Feb 11, 2016
    Carpet Cleaning
    Verified Review
    Prompt, professional and got stains out that were really tough!!!
  • Paul B. Feb 11, 2016
    Carpet Cleaning
    Verified Review
    They cleaned all my carpets, area rugs and upholstered chairs and did a wonderful job. They were on time, friendly and took pride in their work. I will use them again.
  • Leigh R. Feb 8, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    They cleaned my couch and it's just like new now. Very professional, on time and great price.
  • Janessa A. Feb 8, 2016
    Tile and Grout Cleaning
    Verified Review
  • Cindy N. Jan 28, 2016
    Tile and Grout Cleaning
    Verified Review
    Mark and his guys were on time were friendly and professional.My tile/ grout and carpet look great he even took the time to explain the process and point out spots in my grout that needed filling in oh and there a a rust spot where my heat vent register was and now it is Gone!! I highly recommend them! Also coming back soon to polish and shine my wood floors. And their pricing is very reasonably. Cindy Norman Statesville, NC
  • Brittani J. Jan 22, 2016
    Carpet Cleaning
    Verified Review
    Very professional! Awesome job!!
  • Kim M. Dec 18, 2015
    Carpet Cleaning
    Verified Review
    It's old carpet, and didn't expect miracle. There was fresh tea in my daughters room, on carpet that in one area was up, but not the other. I think it was a rush job, cheap or not, when a job isn't done well or with pride to get other business....won't refer or use again.
    Mark J. Dec 18, 2015

    We value all feedback and would love the opportunity to rectify this issue if it's a stain that can be removed. Stain removal can be tough, especially on old carpet since it had lost its ability to resist permanent staining. Please contact us prior to leaving sour reviews because we are a company who guarantee scour work and will return free of charge. 980-277-4465 Mark J. Steam Pro Carpet Cleaning

  • Charles T. Dec 15, 2015
    Carpet Cleaning
    Verified Review
    The guys who came out were very polite and efficient!
    Mark J. Dec 15, 2015

    Thank you, Glad we were able to help! Happy Holidays Mark J. Steam Pro Carpet Cleaning

  • Tiffany H. Dec 5, 2015
    Carpet Cleaning
    Verified Review
    Marcus and Mike were SUPER professional and extremely cool guys. They took my carpet that was COVERED in stains and REEKED of cat pee (never judging me for a moment even when I was judging myself out loud!) to looking like NEW. My friends and family are literally shocked and asking who did this work. I will never use another company for my carpets & they will (and already have) received lots of referrals from our family. My place looks like new again, it's amazing...we had to clean the baseboards and walls to make them match the carpet in terms of cleanliness! There should be a sixth star for these guys...I mean that!
    Mark J. Dec 15, 2015

    So glad we were able to help. Thanks for the wonderful review! Mark J. Steam Pro Carpet Cleaning

  • Kayler P. Dec 4, 2015
    Carpet Cleaning
    Verified Review
    They did a really good job on my carpet stairs and sofa. I will be using them again and telling others about them.
    Mark J. Dec 4, 2015

    Thank you so much for the good review, it was a pleasure being able to service your home. We look forward to your business in the future. Happy holidays -Mark J. Steam Pro Carpet Cleaning

  • Laura S. Nov 22, 2015
    Carpet Cleaning
    Verified Review
    Prompt, efficient, fast! They were on time (15 minutes early!) and very professional. They did one area rug, 4 bedrooms and a hallway in about 1 hour. My carpets smell amazing and look great! I would recommend to friends.
    Mark J. Dec 4, 2015

    Thank you so much for the good review, it was a pleasure being able to service your home. We look forward to your business in the future. Happy holidays -Mark J. Steam Pro Carpet Cleaning

  • Josephine B. Nov 21, 2015
    Carpet Cleaning
    Verified Review
    The job went very well. I will use this company again.
    Mark J. Dec 4, 2015

    Thank you so much for the good review, it was a pleasure being able to service your home. We look forward to your business in the future. Happy holidays -Mark J. Steam Pro Carpet Cleaning

  • Roy B. Nov 20, 2015
    Carpet Cleaning
    Verified Review
    Gentleman doing the work were very professional, however none of the pet stains were removed after explaining that was our reasoning for the carpet cleaning. Follow up was terrible. If you have multiple stains ensure you have a guarantee before contracting.
    Mark J. Nov 21, 2015

    Although our first attempt to rectify this issues did not correlate with both our busy schedules, we are still more than happy to provide a free, follow up cleaning. Thank you, you business is greatly appreciated and we want to keep you as a customer. -Mark J. Steam Pro Carpet Cleaning

  • David W. Nov 15, 2015
    Carpet Cleaning
    Verified Review
    Mr. Johnson arrived on time as agreed. Deep carpet stains were removed. I surely will use and recommend Mark in the future.
    Mark J. Dec 4, 2015

    Thank you so much for the good review, it was a pleasure being able to service your home. We look forward to your business in the future. Happy holidays -Mark J. Steam Pro Carpet Cleaning

  • Monica E. Nov 12, 2015
    Carpet Cleaning
    Verified Review
    Great experience! I was able to book within two days of my inquiry. Steam pro arrived on time and called in advance to let me know they were on the way. Employees were professional and very efficient. Great bang for my buck!
  • Jerry D. Nov 8, 2015
    Carpet Cleaning
    Verified Review
    Great job by Steam Pro Carpet Cleaning. Mark was on time, courteous and very professional.
  • Lisa G. Nov 1, 2015
    Carpet Cleaning
    Verified Review
    I needed a carpet clean post-move out to meet the terms of my lease. Mark and his crew delivered exactly what they promised, when they promised and for exactly the prices they quoted. They were friendly, polite, considerate and I would use them again in a heartbeat.
  • Mathew S. Oct 19, 2015
    Very professional.
  • Phil B. Oct 19, 2015
    Carpet Cleaning
    Verified Review
    Mark was able to clean my carpets on the weekend by making a Friday appointment. Great results, easy appointment setup, and affordable. I would recommend.
  • Kim F. Oct 14, 2015
    Carpet Cleaning
    Verified Review
    After a couple days, smell of "dog" came back into the room.
  • Stephanie L. Sep 28, 2015
    They were very quick and had my carpets looking very clean in no time. Friendly staff and kept me notified of when they would arrive and instructions on what to do after carpets were cleaned. Will definitely recommend!
  • Lisa R. Sep 24, 2015
    BEST CLEANERS AROUND!!! I chose this company as I was in need of a good cleaner and an affordable rate. They stood by the price they quoted and I can honestly say I've never seen a harder working crew in my life. They went above and beyond and removed EVERY stain and high traffic spots that were in our carpets. These guys are my go to guys for life. Do yourself a favor and hire them if you are looking for unbeatable work at a super fair price!!!
  • Stephanie L. Sep 22, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    They were prompt and courteous. Had sofa and couches cleaned and deodorized because we have a dog that likes to sit on the couches. I felt that they were mostly deodorized, however there was still a mild odor. Additional carpets were cleaned and they those came out really well. I would hire them again.
  • Courtney Y. Sep 4, 2015
    Carpet Cleaning
    Verified Review
    I used Thumbtack to try to find someone in hurry for my home we are closing on today. Not only did Mark and his company reply immediately, but they were right on budget and stood behind their every word. My new home now hs absolutely perfectly cleaned carpet AND all of the stains from the previous owner came out. And let me tell you.. they were quite crucial! The cleaners even sent me photos so I could see what they were working on. From customer service to a PERFECT experience all around -- THESE GUYS ARE THE WAY TO GO! So happy to be moving into our house today with no worries of pet stains! THANK YOU ALL SO MUCH! I will certainly be using you again and have already referred you to our families!