Tidy Home House Cleaning

Nashville, TN

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About this pro

Tidy Home House Cleaning was founded with a simple goal: To provide the finest home, condo and apartment cleaning service in Nashville and the surrounding area.

But Tidy Home is much more than just a cleaning service, we deliver happiness.

Our friendly staff is equipped with years of experience and spotless reputations, leaving every home at its best and giving you peace of mind. Time and again we are trusted with some of the finest properties in the Nashville metro area.

Experience the Tidy Home difference:

* Clear, up-front pricing with no add-ons or up-sells
* Convenient online or telephone booking
* Flexible scheduling
* On-time guarantee
* Uniformed, background-checked professionals
* All work backed by a 100% satisfaction guarantee

Call today and let Taylor and the Tidy Home team exceed your expectations with our top-notch cleaning skills and unmatched attention to detail.

*Please note that all Thumbtack quotes are based upon general standards of cleanliness. Jobs that require extra time and care to meet our job standards are subject to additional charges at the time of cleaning.*

Location

Nashville, TN 37203

Background check

Complete

Years in business

3

Number of employees

8

Times hired on Thumbtack

292

Reviews

147 Reviews
  • Thumbtack Customer Aug 16, 2017
  • Anne R. Jul 5, 2017
    House Cleaning
    Verified Review
    THH Cleaning was great! Such a good value. Every bit of the house was cleaned and I'm very appreciative of the response time. Thanks, team!
  • Katie G. Jun 18, 2017
    House Cleaning
    Verified Review
  • Patty L. Jun 8, 2017
    House Cleaning
    Verified Review
    Our cleaners with Tidy Home have been the best cleaners we've had in years. They are very detailed and go above and beyond. I'm so happy that we went with their cleaning service!!
  • Michael K. May 19, 2017
    House Cleaning
    Verified Review
    Very good first experience
  • Debbie S. May 4, 2017
    House Cleaning
    Verified Review
    They do a really good job cleaning and in a timely fashion. Love the way they move objects to dust and the way the house smells when they leave.
  • Marc R. May 3, 2017
    Apartment Cleaning
    Verified Review
    Great!!
  • Joel R. Apr 17, 2017
    House Cleaning
    Verified Review
    Great home cleaners
    Tidy Home did a great job and has great pricing. They were able to clean my home with a very short notice.
  • Olivia C. Apr 9, 2017
    House Cleaning
    Verified Review
    Great work
    Left the place sparkling! Did a great job. Only negative was that they were a half hour later showing up than originally planned. Otherwise, amazing job!
  • Kelsey S. Apr 4, 2017
    House Cleaning
    Verified Review
    Efficient Service
    Overall great clean
  • Ellie R. Mar 20, 2017
    House Cleaning
    Verified Review
    Pleased
    They were on time and did a very thorough job. They were very pleasant to deal with and responsive via phone and text prior to the appointment.
  • Will H. Feb 8, 2017
    House Cleaning
    Verified Review
    Very pleased!
    Great service! And very nice people! Left my home spotless.
  • Katie R. Jan 26, 2017
    House Cleaning
    Verified Review
    Above and beyond!
    Really amazing! My whole home looks great, it's never been this clean - their initial cleaning was so thorough, my fiance was shocked when he came home =) Also, extra points for working with my two huge dogs around! I'm really happy.
  • Jamie C. Jan 22, 2017
    House Cleaning
    Verified Review
    Wonderful!!
    These ladies are awesome, efficient, reliable, trustworthy and do a amazing job!!
  • Lauren W. Jan 21, 2017
    House Cleaning
    Verified Review
    Thank you Tidy Home!!
    Tidy Home is wonderful! So easy to get in touch with and schedule a cleaning. I really like the text message reminders, and Kristen does a wonderful job cleaning my home!
  • Sabrina G. Jan 19, 2017
    House Cleaning (One Time)
    Verified Review
    5 STARS!!!
    The services provided were amazing. The staff is extremely friendly and efficient. The cleaners, Cara and Deanna, went above and beyond. I will be using them again in the future and recommending them to others.
  • Shannon G. Jan 16, 2017
    House Cleaning (One Time)
    Verified Review
    CONSUMER BEWARE: READ REVIEWS ON YELP FIRST
    • Provided specific request, was repeatedly directed to a website with detailed description of services that were supposedly provided with every service • Was not provided those services, pointed this out to the owner, was given menial discount, was told to let them know if I was not satisfied with the job itself • Arrived home and was NOT happy with the job itself, approached the owner was told, “we will clearly never be able to make me happy”…and basically stated that I should take the discount and find someone else who could better meet my needs, which, again, I provided in detail before the job was booked • This was also (laughably) classified as a “move-out” service. I would be in serious trouble with my landlord if I left the place like the individual that cleaned our house did. This entire experience was terrible. The owner was extremely offensive in his texts to me. I cannot for the life of me understand how this company has 5 starts and an award for "Best of Thumbtack”. My entire experience makes me apprehensive to even use this site again. After looking through the actual reviews and not simply going by the stars and awards- it is clear to see that something is wrong with Thumbtack’s metrics, to the detriment of the consumer. I would like to direct everyone to their Yelp reviews which hover at a paltry, and likely more accurate, 1-star https://www.yelp.com/biz/tidy-home-house-cleaning-nashville-5. Shame on me for not cross referencing them…DO NOT make the same mistake as me. I have included pics and a screen grab of where they USED to state that they always provided 2 cleaners. Odd that it suddenly change. What other guarantees will change after you hire them?
    Tidy Home H. Feb 8, 2017

    Mrs. Shannon Gray - I would like to correct a few gross inaccuracies in your review: (1) We do send 2 cleaners to every home that is 3+ bedrooms. Homes and apartments smaller than 3 bedrooms are cleaned by either 1 or 2 cleaners on a case by case basis (e.g., 2 cleaners aren't necessary or even more efficient to clean a 1-bedroom condo where they would be bumping into one another). We have been in business for 2+ years and clean more than 300 homes per month, and use our judgement and experience in combination with a telephone consultation with each individual customer prior to the cleaning to determine what is the best solution for each job. (2) Your home was 2 bedrooms, 1 bath and 1 story. After speaking with you by phone to get an idea of the scope of the job and condition of the home, we determined that we could either send 1 or 2 cleaners to your home and get the job done properly and efficiently. (3) On the day of the cleaning, we had 2 cleaners scheduled to come to your home at 12 noon. Unfortunately, there was snow in the forecast and Sumner County Schools decided to close at 11 am. One of the cleaners scheduled to be at your home is a single mom who lives in Hendersonville and had to leave work early to pick up her children from school. This was unfortunate, but again, given what we knew about the size and scope of your job, we decided that rather than cancel the job, we sent the 1 remaining cleaner on to your house to complete the job (which should not have been a problem at all, given that your home was small and the cleaning was quoted and priced as a "standard cleaning".) We clearly explained all of the above to you during telephone interaction. Within a 2-hour period after the cleaning began, you sent us 61 text messages, most of them asking the same questions over and over again even after we provided an answer. You are correct about one thing - we did tell you that it was clear that there was no way we were going to make you happy. We were never, ever rude to you, but after 61 text messages over the course of less than two hours (again, before the job had even been completed), it was clear that you were not going to be pleased with the job no matter what we did - after all, you were complaining about a job that wasn't even finished and you weren't even home yet to judge whether or not the job was done (or, in this case, being done) well or not. At that point, we called the cleaner that was in the house and told her to leave and billed you hourly for the time (2 hours) that she was there. Any items not done or not done properly in your photos were not done because we chose to leave after 2 hours ... but you were not billed for these things. We billed you at our hourly rate for the 2 hours that our cleaner was there, not for a completed job, and you confirmed via text message that this was acceptable. Additionally, you reference our reviews on Yelp as a cause for concern. What your review doesn't mention is that we have two, yes 2, negative reviews on Yelp vs. 136 positive, 4 and 5-star reviews here. Further, if you dig a little further into our Yelp reviews, you would see that we actually have have 6 total reviews on Yelp ... 4 5-star reviews and the 2 1-star negative reviews you mention. However, because we don't buy advertising from Yelp (because we choose to spend our ad dollars here on Thumbtack and other places), Yelp hides our positive reviews under a grey print titled "Reviews not currently recommended by Yelp." I'm very sorry that you were not pleased with your cleaning experience. However, we have never had a customer treat us the way you did, and we simply weren't willing to have our cleaner remain in your home and continue work for someone who, quite frankly, was harassing our customer service representatives even before you had seen the work that was being done. We believe this was the most fair solution to everyone involved. Again, we wish you nothing but the best and hope you are able to find a cleaning solution that is a better fit for your needs. Best regards, Erin - Tidy Home House Cleaning

  • Chris N. Jan 11, 2017
    House Cleaning (One Time)
    Verified Review
    HOME CLEANING EXPERTS
    The communication was outstanding. We had to reschedule due to the weather and they found a spot in their schedule for me. The work completed was fantastic. Everything was so clean that I did not want to touch anything and mess it up. I would recommend this business to anyone who needs home cleaning.
  • J. L. Jan 3, 2017
    Move-in or Move-out Cleaning
    Verified Review
    Excellent
    Great job. Excellent communication. Would definitely hire again!
  • Carmen K. Dec 15, 2016
    House Cleaning (One Time)
    Verified Review
    Glad I chose Tidy Home
    We used them for a move-out clean and they did a wonderful job! The company was fabulous to worth with in general. Will plan to use them at our new residence, too!
  • Molly H. Dec 7, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Surpassed expectations
    This company had great reviews and I can see why! I've recently signed a lease for a town home in Bellevue, and even though it's a beautiful space that didn't need much cleaning, I still wanted a thorough move-in clean. Tidy Home House Cleaning delivered on everything: excellent customer service, prompt scheduling and arrival, and an absolutely wonderful house cleaning!! The attention to details, all the baseboards, windows, blinds, counters etc. was meticulously cleaned to even my OCD standards! I would highly recommend them, and plan to use them again in the future!
  • Mary C. Dec 1, 2016
    House Cleaning
    Verified Review
    Satisfied customer
    Tidy House came and cleaned my house. They were very thorough!
  • Renee S. Nov 29, 2016
    Move-in or Move-out Cleaning
    Verified Review
    5 out of 5!
    I had a move out cleaning done and I could not be anymore pleased with the outcome!! My house is spotless, Cara and Maria did a wonderful and thorough job. I'll definitely be using Tidy Home for all of my house cleaning needs
  • Amanda D. Nov 21, 2016
    House Cleaning (One Time)
    Verified Review
    House cleaning
    Tidy Home did an overall good job cleaning my house. The cleaner could have paid more attention to dusting/wiping down knick knacks and cleaning the floors.
  • Kathy B. Nov 17, 2016
    House Cleaning
    Verified Review
    Spectacular!!!!!!!
    This is THE best cleaning of my house that has ever happened. Including when I do it myself. She scrubbed walls and baseboards and dusted doodads and polished and shined and even did some of my inside windows and tided up our two screened porches. We are amazed and can't wait to have her again next month. WOW.
  • Rosanna F. Nov 7, 2016
    House Cleaning (One Time)
    Verified Review
    Apartment Move-Out
    I should have taken before and after photos, it was just THAT GOOD. Thank you, Tidy Home!
  • Robert M. Oct 27, 2016
    House Cleaning (One Time)
    Verified Review
    Great job!
    Friendly, professional, efficient and great job cleaning. Highly recommend!
  • Sarah Elizabeth G. Oct 13, 2016
    House Cleaning (One Time)
    Verified Review
    Excellent service!!
    Worth every penny. I was hesitant at first but was glad I chose Tidy Home to do the cleaning. Job well done guys! I am very satisfied.
  • Brad K. Oct 9, 2016
    House Cleaning
    Verified Review
    Move-in Clean
    Sara and Courtney were great! The whole process - from setting up the appointment (on a Sunday since I was moving in Monday) to having a great attitude and deep cleaning my entire place before moving in! I will recommend them to anyone.
  • Lisa F. Oct 8, 2016
    House Cleaning (One Time)
    Verified Review
    Very happy with my decision to use Tidy Home
    Courtney did a great job and was attentive to my small special requests. I will definitely use their service again in the future.
  • Mark G. Oct 5, 2016
    House Cleaning (One Time)
    Verified Review
    Highly recommend!!
    Scheduling was fast and easy and Sara was outstanding! I booked a first cleaning as a trial and texted back immediately to set up recurring service. Can't wait for my next cleaning!
  • Briana L. Oct 3, 2016
    House Cleaning
    Verified Review
    Extremely disappointing service
    I really dislike giving poor reviews, but unfortunately this company deserves it. The girls showed up nearly 40 minutes late to the appointment, spent a little over an hour cleaning, and then left. When I returned home and looked around, I found toothpaste still in our sinks and on the bathroom counters, our mantles and ledges were not dusted, dirt/dust still behind the doors, and the grates on our stove were still dirty (just to name a few). When I spoke to the man about the issues, he was condescending and rude. He made it seem as if it were my fault this happened and laughed before he hung up. I would have given them a chance to fix things, but after the way I was treated on the phone, I would NEVER use/recommend them for anything. Keep looking folks...don't fall for the "stellar" reviews like I did.
  • Kati C. Sep 23, 2016
    House Cleaning
    Verified Review
    Great service!
    Great service. Timely & efficient!
  • Kate A. Sep 7, 2016
    House Cleaning (One Time)
    Verified Review
    Great job!
    On time, friendly, hard-working...will hire again!
  • Amy B. Sep 1, 2016
    House Cleaning (One Time)
    Verified Review
    One Time Deep Clean
    Our house looks great! Will use Tidy Home again in the near future.
  • Anne V. Aug 23, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Mark W. Aug 20, 2016
    House Cleaning (One Time)
    Verified Review
  • Devin B. Aug 19, 2016
    House Cleaning (One Time)
    Verified Review
    Cara and Michelle did an amazing jo! Will definitely be using again!
  • Julie Z. Aug 19, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Did a good job on a move-out clean. Some things were overlooked, but happy with the job overall.
  • Cherese P. Aug 19, 2016
    Apartment Cleaning
    Verified Review
    I had both positive and negative experiences. The customer service is great! The two ladies that came were supposed to clean out the refrigerator and did not. When I called they promised to send someone the next day and did their best to make that happen.The cleaning wasn't terrible, but I still found crumbs on my kitchen floor, my trash had water stains on the stainless steel, my microwave wasn't cleaned and streak marks were left outside of it. I also have this sill between my shower and bathroom and that was visibly not cleaned. Just little things, but when you pay for someone to clean you expect more. Probably won't use again and if I did, I would request different people.
  • Ginny L. Aug 15, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Stephanie N. Aug 12, 2016
    House Cleaning (One Time)
    Verified Review
    What an amazing crew! I goofed and didn't confirm my appointment, so I called Tidy Home House Cleaning around 9:30am the day of the pre-scheduled cleaning job. They worked to get two ladies to the house we moved out of, and those ladies did a great job getting the house ready for the new owner! Will definitely refer and use again!
  • Jillian V. Aug 12, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I hired tidy home for a move in clean with indoor window cleaning. They were very courteous from the booking process through to the job and even with complaints. The cleaning itself was not as thorough as I would have liked. When I called, they quickly sent someone out to address some of the things they had missed. But I continued to notice things that hadn't been done even after that (cabinets that hadn't been cleaned, moldy grout in the shower). I'm sure if I had pointed these things out, they would have been willing to take care of them, but I didn't have the time to watch them work. Bottom line: good customer service, but not the thorough job I was hoping for.
  • Avantika S. Aug 8, 2016
    Move-in or Move-out Cleaning
    Verified Review
    They came on time and were very efficient.
  • Haas R. Aug 8, 2016
    House Cleaning (One Time)
    Verified Review
  • Kate C. Aug 4, 2016
    House Cleaning (One Time)
    Verified Review
  • Margaret A. Aug 4, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Linden B. Aug 4, 2016
    House Cleaning (One Time)
    Verified Review
    Great job, hard workers, very friendly!
  • Elaine R. Aug 3, 2016
    House Cleaning (One Time)
    Verified Review
    Oh where to begin.. 1. I was told I would be called on Monday morning (appointment was Wednesday afternoon) to discuss the cleaning. Never happened. 2. Cleaners were an hour late and didn't think to let me know. I called after waiting 30 minutes, no response. After 45 minutes, I finally received a text that they were running late. Obviously. 3. Received a call after the appointment was finally about to start that they couldn't do the cleaning for the price they quoted me. I asked why and he said it was "out of the scope." I asked multiple times why it was a higher price and he couldn't give me even one specific thing that made the price jump up. Just that it was dirty. Obviously the house is dirty, that's why I hired a cleaning service. Then he laughed at me when I told him that I was frustrated. Very unprofessional company, and I would recommend hiring literally anyone else if you want your house actually cleaned.
    Tidy Home H. Aug 3, 2016

    Ms. Elaine Perrotto - We appreciate all feedback, even negative, but we must take issue with many of the details of your account. We do sincerely apologize that our cleaner was delayed, and that we unable to give you advance notice. As we explained by phone, we were short-handed today and that put one of our cleaners behind, and she was too busy finishing her first cleaning to let our office know she was running late. That is our mistake 100%, and we apologize for any inconvenience that may have caused you. As we also explained on the phone, we could not perform the cleaning at the quoted price because of the filthy condition of your home. Our experienced house cleaner said that the condition of your home was one of the 5 worst that she has seen in 2+ years cleaning houses. Given that she is paid by the hour and has every incentive to complete a job, we have to trust her opinion. We explained to you that she estimated the cleaning would take approximately 6 hours to complete, thus the reason for the price increase. We clean 300+ homes per month, and we generally encounter 1-2 per month that we cannot clean for the quoted price due to condition, so this was obviously far more than being "just dirty." We provided you a price at which we were willing and able to do the job, and you declined, and we understand that is your choice. We have nearly 100 reviews here and this is the first time anyone has called into question our customer service for being anything other than friendly, accommodating and willing to go above and beyond to ensure our customers' happiness. We certainly wouldn't laugh at your frustration, and we genuinely feel bad that you had a bad experience, even if we believe that is due to unrealistic expectations. We are very sorry that you were unhappy with your experience, and do sincerely apologize for our cleaner being late to the scheduled appointment. We wish you the very best and hope that you are able to find a cleaning service that is a better fit for your needs. Best regards, Erin - Tidy Home House Cleaning

  • Vicki G. Jul 28, 2016
    House Cleaning (One Time)
    Verified Review
    Unfortunately, the job was not thorough at all. The dusting was hit and miss, and so was the mopping and vacuuming. My daughter, who was who home at the time noted that they did seem to stay very long. They did offer to come back the next day and go over what they had missed, but my husband opted out of that offer.
  • Jamie L. Jul 28, 2016
    House Cleaning (One Time)
    Verified Review
    The girls worked hard but my favorite part was they were so nice and friendly my whole home felt loved when they left. I will be using them again for sure.
  • Walter H. Jul 23, 2016
    House Cleaning
    Verified Review
  • Lee A. Jul 22, 2016
    House Cleaning
    Verified Review
    They were prompt and did a great job cleaning. Very nice as well!
  • Ruthie H. Jul 21, 2016
    House Cleaning
    Verified Review
  • Scott B. Jul 20, 2016
    House Cleaning (One Time)
    Verified Review
  • Jill M. Jul 15, 2016
    House Cleaning (One Time)
    Verified Review
    Awesome! They were so nice!
  • Courtney K. Jul 13, 2016
    House Cleaning (One Time)
    Verified Review
  • Jordan H. Jul 13, 2016
    House Cleaning (One Time)
    Verified Review
    Great cleaning job. However two scheduled appointments were cancelled :(
  • Paul W. Jul 11, 2016
    House Cleaning (One Time)
    Verified Review
    The team from Tidy Home House Cleaning were great! They were on time and very professional. I was pleased with the thoroughness of their work, and how quickly they accomplished it, Great Job!
  • Kelsi S. Jul 9, 2016
    Move-in or Move-out Cleaning
    Verified Review
    This was our first time using this company. Had a pleasant and thorough conversation on the phone with a gentleman explaining what we were looking for and what they do for a move out cleaning. Very easy to work with. After the job was done, when I entered into my house, I first noticed the nice pleasant cleaning smell. That made me happy! After looking over the specifics I asked to have cleaned (blinds) I came to find out they had not been dusted. I was a bit disappointed since that was one of my main focuses I wanted done on the house. It could have been an oversight or forgotten. Everything else was done well and I could tell they made sure the floors were cleaned thoroughly, which was on my list as well. Overall, besides the blinds being overlooked, everything else was done to my liking. Thank you Tidy House!
  • Barbara E. Jul 9, 2016
    Move-in or Move-out Cleaning
    Verified Review
    The team did a great job. They were courteous, personable and competent. We were still packing to move, and they worked around us with ease.
  • Jeffery B. Jul 5, 2016
    House Cleaning
    Verified Review
  • Alex K. Jul 3, 2016
    House Cleaning (One Time)
    Verified Review
  • Elizabeth P. Jul 3, 2016
    House Cleaning
    Verified Review
    Excellent job! It was a pleasure to come home to a clean apartment. Kristen didn't miss anything. Very pleased!
  • Barbara D. Jul 2, 2016
    House Cleaning (One Time)
    Verified Review
  • Gail J. Jun 30, 2016
    House Cleaning (One Time)
    Verified Review
    enjoyed the girls that came to clean. they were very caring and did a good job. they started cleaning the minute they got here and missed nothing.
  • Melanie P. Jun 26, 2016
    House Cleaning (One Time)
    Verified Review
  • Katherine B. Jun 20, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Sam and Zoe did a great job for our move-in clean! Very thorough.
  • Maureen B. Jun 11, 2016
    House Cleaning (One Time)
    Verified Review
    We used Taylor and her team during a recent move into our new home. They were responsive, professional and thorough despite our last-minute need to change our scheduled time and to carefully avoid freshly stained wood floors. Everything turned out beautifully and we couldn't be more pleased.
  • Lisa M. Jun 6, 2016
    House Cleaning (One Time)
    Verified Review
    Samantha did a great job cleaning my house! I would recommend Tidy Home House Cleaning!
  • Bob C. May 25, 2016
    House Cleaning
    Verified Review
    They sent only one person to clean our house. The young lady did a very good job by herself. She arrived on time and was here at least 5 hours. I sent Tidy home a feedback and they responded that they just could not clean our house for $115, so they would not be coming back. I had asked they send 2 people next time, but they obviously did not want my business. It appears they only want to do apartment sized homes.
    Tidy Home H. May 25, 2016

    Mr. Carter - While we honored the Thumbtack quoted price for the first cleaning, the size and scope of your home and cleaning needs was much larger than what was described in your quote request, and we simply let you know that we would be unable to perform future cleanings at the quoted price. We clean homes of all shapes and sizes, but we cannot effectively clean large homes when we go into the job under the impression -- both in terms of pricing and manpower -- that they are small homes. We thank you for your business and are very happy that you were pleased with the service we provided, and hope that you are able to find a cleaning service that is a better fit for your price expectation. At your service, Erin - Tidy Home House Cleaning

  • Tonya C. May 24, 2016
    Apartment Cleaning
    Verified Review
  • Tony W. May 18, 2016
    Move-in or Move-out Cleaning
    Verified Review
    They were excellent. We hired them to clean our rental house prior to move out and gave them a full list of tasks from the landlord. They took care of everything in three hours and we ended up getting every penny of our deposit back. Their price was the best offer we got and they were upfront about what on our list would cost extra. The office staff and those who do the communications on Thumbtack were great to work with as well.
  • Michelle D. May 14, 2016
    House Cleaning
    Verified Review
  • Jessica E. May 12, 2016
    House Cleaning (One Time)
    Verified Review
    Five stars all around - price, responsiveness, professionalism and best of all the cleaning itself! Will definitely hire again!
  • Matt S. May 7, 2016
    House Cleaning
    Verified Review
    Tidy Home H. May 7, 2016

    Mr. Shockley -- As you know, we never actually performed any cleaning for you at all. When we spoke via phone, we informed you that we prefer do not to do AirBNB cleanings. We also told you that had your quote made mention of the fact that it was an AirBNB request, we would not have bid it in the first place. In addition, you wanted to have us visit the property to look over the job in hopes of getting an even lower price the one we quoted, and we politely declined. I'm not sure how this warrants a two-star review (beyond the fact that perhaps you are frustrated that we do not perform AirBNB cleanings), but we find it both puzzling and disappointing that you would post a review here at all given that we never cleaned for you, were completely up front with you about our policy regarding AirBNB jobs and were kind enough not to waste your time doing a walk through of a property when we weren't going to become your cleaner. Regardless, we wish you nothing but the best, and hope you were able to find a cleaning service that is a better fit or your needs. Best regards, Erin - Tidy Home House Cleaning

  • Eve V. May 6, 2016
    House Cleaning
    Verified Review
    Gaby did a fantastic, thorough job -- the house looks and feels so clean. Thanks so much!
  • Lauren R. May 6, 2016
    Deep or Spring Cleaning
    Verified Review
    Samantha was wonderful!
  • Kristen L. May 5, 2016
    House Cleaning (One Time)
    Verified Review
    Samantha did an amazing job!
  • Brynn C. May 3, 2016
    Move-in or Move-out Cleaning
    Verified Review
    The woman cleaning my house was very kind, and a good portion of the house was well cleaned. However, I specifically requested the cabinets be cleaned, and was disappointed that I had to spend an additional hour on my own cleaning the very thing that I had requested be addressed (and had confirmed would be done). When I addressed the issue with the company, they offered to come back the same day and complete the job. Unfortunately, my schedule did not permit me coming back AGAIN for them to resolve the issue (one of their own making). The company did not offer a partial refund for the incomplete work, and expected me to alter my schedule at the drop of a hat for them to resolve a pro elm they created.
    Tidy Home H. May 3, 2016

    Ms. Cellan - I'm very sorry that you were less than satisfied with your experience. As you mentioned, as soon as you notified us of the problem, we offered to come back the very same day and address the issue. When you declined, we offered to come back anytime between now and your move in nearly a week away. (We certainly didn't expect you to return at the "drop of a hat" and we weren't asking you to go out of your own way, just to simply return to your own home sometime in the coming days at your convenience to unlock the door and let a cleaner in.) The person who cleaned your home is one of our best reviewed and most experienced cleaners, and she insists that the cabinets and drawers were cleaned thoroughly. The details are too long and unnecessary to go into here, but we never offered a refund because the story you presented was highly unlikely, and a cleaner with a long and excellent track record said that she specifically cleaned the area mentioned. What we did happily offer was to correct the problem (if indeed there ever was one) and to do so at your convenience, which leads us to conclude that your primary intent from the beginning was to get your home cleaning done at a price lower than the agreed upon amount via a partial refund. As with any human service, mistakes can and do happen, but in the rare event they do occur, we go out of our way to make the situation right, as we did in this case. If you were unhappy with the price of the cleaning, the time to express that was before the cleaning was performed, not by complaining about something and not allowing us a very reasonable and accommodating opportunity to correct the issue (which simply calls into question whether or not there was an issue in the first place). Regardless, we wish you the very best of luck with your move and hope you enjoy your new home! At your service, Erin - Tidy Home House Cleaning

  • Jackson C. May 3, 2016
    House Cleaning (One Time)
    Verified Review
  • Jena H. Apr 29, 2016
    House Cleaning (One Time)
    Verified Review
  • Joyce M. Apr 26, 2016
    House Cleaning
    Verified Review
    So glad I found Tidy Home House Cleaning. Will and Will and Taylor have a company that provides fantastic services. I will have them back monthly. I must brag on Gaby she was fantastic, great job Gaby! Joyce Merritt
  • Alexandra S. Apr 26, 2016
    House Cleaning (One Time)
    Verified Review
    Nicole and Sam just finished a huge job, and they were great! Very hard workers and so nice and friendly! I hired cleaners because we are moving into a new house, and I wanted a deep-cleaning before we moved our stuff in. This is a huge job, because the house is from the 1930's and was left in kind of a mess. Sam and Nicole did a great job and the house looks awesome and ready for our move. This company also has excellent customer service. There was a bit of confusion on my part about how long/how many cleaners would be hired, and Will (who I worked with on the phone) was professional, polite, and didn't Jack prices up on me when I needed an extra cleaner. He really went above and beyond to work with me. I honestly don't see customer service like that very often, so I highly recommend this business!!!
  • Dillon R. Apr 21, 2016
    House Cleaning
    Verified Review
  • Mimi P. Apr 17, 2016
    House Cleaning (One Time)
    Verified Review
    Deep home cleaning. Arrived on time. Experienced and very nice people. Reasonable price.
  • Matthew S. Apr 12, 2016
    House Cleaning
    Verified Review
    This was my first time using Tidy Home. They were on time, very friendly, and professional. The two ladies did an excellent job. I would use them again. I will ask for Donna and Markia by name each time.
  • Jenni S. Apr 8, 2016
    House Cleaning
    Verified Review
    I was looking for a recurring house cleaner since we moved to town. I hired Taylor and crew. Communication has always been awesome. However we are having a few issues with the floors being cleaned well. The last few times spots have been missed. I'm still confident Taylor and crew will come through and get it worked out.
  • Lisa S. Apr 1, 2016
    House Cleaning (One Time)
    Verified Review
    First experience with a cleaning service. Pricing was within my budget, very professional, great communication and the cleaning itself was excellent. Would recommend to family and friends!
    Tidy Home H. Apr 1, 2016

    Lisa, We were so glad to be able to make your first experience working with a cleaning company a positive one! We'll see you again in a month! At your service, Erin - Tidy Home House Cleaning

  • Paul F. Apr 1, 2016
    House Cleaning (One Time)
    Verified Review
  • Scott M. Mar 31, 2016
    House Cleaning (One Time)
    Verified Review
    Outstanding!
    Tidy Home H. Apr 1, 2016

    Scott, Thank you for the kind words! It is truly a pleasure to work you and your family! At your service, Erin - Tidy Home House Cleaning

  • Lesha W. Mar 25, 2016
    House Cleaning
    Verified Review
    Gave them 3 chances...they blew them all. First visit left with only half the contracted work done...charged for half since I sent pics of the work not done. Next visit they canceled...rescheduled a couple of days later...never came so I just said "NO THANKS!"...a cleaning service needs to be dependable and thorough. Don't believe the promises about being on time...they may or may not show up at all and may or may not do the work on their own checklist.
  • Kristen W. Mar 23, 2016
    House Cleaning (One Time)
    Verified Review
  • Julie P. Mar 21, 2016
    House Cleaning (One Time)
    Verified Review
  • Leslie R. Mar 20, 2016
    Apartment Cleaning
    Verified Review
  • Carlee P. Mar 15, 2016
    House Cleaning (One Time)
    Verified Review
    Megan was outstanding! Will definitely be hiring them again!
  • Mia O. Mar 12, 2016
    Deep or Spring Cleaning
    Verified Review
    They did an okay job. I was very satisfied with the price. However the problem arose is when they forgot to clean the refrigerator and the oven which we specifically discussed about being cleaned. Because of health issues I can not stress my back and clean it myself. I did contact them to fix the mistake and they initially said they would be willing to fix it but I contacted them on two different occasions but never heard from them again.
  • Jennifer A. Mar 5, 2016
    House Cleaning
    Verified Review
    Nicole was wonderful and very efficient!
  • Daniel H. Mar 3, 2016
    House Cleaning (One Time)
    Verified Review
  • Tammy D. Feb 23, 2016
    House Cleaning
    Verified Review
    Hired from Maryland for disabled relative. She was really happy, we're really happy! Will continue on regular basis. Awesome communication from company to insure we were comfortable and happy with the situation. Couldn't be more satisfied with the resulting arrangement. Wish they were in Maryland!!!
  • Celeste S. Feb 18, 2016
    House Cleaning
    Verified Review
    It's is so wonderful to have help keeping up with the housework and the Tidy Home team is professional and nice and do an excellent job.
  • Nick R. Feb 18, 2016
    House Cleaning
    Verified Review
  • Sallie C. Feb 15, 2016
    House Cleaning
    Verified Review
  • Mark H. Feb 15, 2016
    House Cleaning (One Time)
    Verified Review
    Great job!
    Tidy Home H. Feb 19, 2016

    Thanks so much for being a great client, Mark! We can't wait to work with you again! -- Erin, Tidy Home House Cleaning

  • Stacy S. Feb 12, 2016
    House Cleaning (One Time)
    Verified Review
    Emily and Ashley were awesome! The whole experience was a breeze and everyone was great to deal with. They arrived on time, were very professional and my home is the cleanest it's ever been! Tidy Home is happily my new regular house cleaning service!
    Tidy Home H. Feb 13, 2016

    Stacy, It was such a pleasure to work with you and your family, and to clean your beautiful home! We're thrilled that you chose Tidy Home for this cleaning, and to become your recurring house cleaning service! At your service, Erin C. Tidy Home House Cleaning

  • Elle W. Feb 10, 2016
    House Cleaning (One Time)
    Verified Review
    Tidy Home was super easy to work with, and Emily did an amazing job with the cleaning! They exceeded my expectations in every way, and I'll definitely be using them again!
    Tidy Home H. Feb 13, 2016

    Elle, Thank you so much for the kind words and review! We truly enjoyed working with you, and can't wait to do so again! If there's ever anything we can do for you, please don't hesitate to give us a call. At your service, Erin C. Tidy Home House Cleaning

  • Paige T. Feb 10, 2016
    House Cleaning (One Time)
    Verified Review
  • Fatih I. Feb 9, 2016
    House Cleaning (One Time)
    Verified Review
    Although I have given a complete list of the work items to be done and I accept their price increase for that list, the works didn't done properly. Kitchen supposed to be deep cleaned. after they left I realized that they even didn't touch outside & inside the cabinets. The spider webs still on the window glasses if they like to come and see! They supposed to clean the window glasses inside and outside. Many more other missing points. I'm angry about myself since I trusted them and paid without checking every item one by one.
  • Krista M. Feb 7, 2016
    Apartment Cleaning
    Verified Review
    They didn't clean everything they listed they would clean. They didn't even vacuum the steps! Waste of money!
    Tidy Home H. Feb 7, 2016

    Krista, We are very sorry that your experience with Tidy Home was anything short of excellent. Unfortunately, mistakes do happen, and for that reason we offer a 100% satisfaction guarantee - if you are not pleased we will certainly refund your service fee or revisit your home to ensure we meet your expectations. Please feel free to call our office anytime (615) 538-5821. At your service, Taylor

  • Bethany D. Feb 6, 2016
    House Cleaning
    Verified Review
  • Elizabeth W. Feb 4, 2016
    Apartment Cleaning
    Verified Review
    Wonderful experience. Taylor fit me in right away and she and her team did a fantastic job. Will definitely recommend to my friends.
  • Heidi G. Feb 3, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Taylor and Emily did a great job on my property. I will definitely use her again!
  • Megan B. Jan 20, 2016
    House Cleaning (One Time)
    Verified Review
  • Molly F. Jan 20, 2016
    House Cleaning
    Verified Review
    They were exactly what I was looking for. Taylor was super sweet and did a fantastic job. Even made it to me on time in the snow! I felt completely comfortable and safe with her and I will be using them from now on for re-occuring cleaning. Best price and service couldn't ask for more. Thanks Taylor!
  • Justin S. Jan 19, 2016
    Apartment Cleaning
    Verified Review
  • Matt R. Jan 18, 2016
    House Cleaning
    Verified Review
    On time, easy to make an appointment.
  • Blaine M. Jan 16, 2016
    House Cleaning (One Time)
    Verified Review
    Taylor and her team did a great job. I absolutely intend to hire this service again.
  • Sara C. Jan 15, 2016
    House Cleaning
    Verified Review
    From the moment Taylor stepped in my door, she was extremely nice and professional. She really listened to what I wanted and made sure that those areas were especially perfect. The whole house looked wonderful when I got home and I will definitely use this team again!
  • Keith B. Jan 14, 2016
    House Cleaning
    Verified Review
    Taylor and her team did a great job! I would list this as outstanding but I've only had the pleasure of having them out once but I have no doubt they are top-notch!
  • Brandon H. Jan 13, 2016
    House Cleaning (One Time)
    Verified Review
    We hired Tidy Home for a deep clean just prior to Christmas. Due to illness, we had to cancel our appointment at the last minute, but Taylor worked with us and moved her schedule around the following day to make the clean happen! They did a very thorough job which included some deep cleaning of windows, under furniture, etc., We were very pleased with the service and will be calling on them again!
  • Ashley H. Jan 11, 2016
    House Cleaning (One Time)
    Verified Review
    Good communication, timely arrival, did exactly what was needed for the price quoted.
  • Jonathan C. Jan 8, 2016
    House Cleaning (One Time)
    Verified Review
  • Carol T. Jan 8, 2016
    House Cleaning
    Verified Review
    Prompt, professional and friendly. Taylor exceeded my expectations. She listened to my needs and executed my list with excellence. I will definitely use her again!!
  • Leigh A. Jan 7, 2016
    Deep or Spring Cleaning
    Verified Review
  • Jillian E. Jan 6, 2016
    House Cleaning
    Verified Review
    Taylor and her partner did an excellent job cleaning my house. She was prompt and thorough! I will be asking her to be my full time cleaner in the future!
  • Richard H. Dec 31, 2015
    House Cleaning
    Verified Review
  • Emma S. Dec 31, 2015
    House Cleaning
    Verified Review
    TAYLOR IS EXCELLENT! WE WILL BE WORKING WITH HER ON A REGULAR BASIS FROM NOW ON.
  • Madelyn S. Dec 31, 2015
    House Cleaning
    Verified Review
    Everything was great. They did a wonderful job. I will have them again
  • Nicholas H. Dec 31, 2015
    House Cleaning (One Time)
    Verified Review
  • Rachel M. Dec 27, 2015
    House Cleaning (One Time)
    Verified Review
    Tidy home cleaning did an excellent job. Taylor is very professional, she arrived on time and prepared to start. The team worked very efficiently and were great about answering/asking any questions about what I wanted out of the job. I will 100% hire them again!
  • Kait C. Dec 26, 2015
    House Cleaning
    Verified Review
    Taylor was professional, accommodating, and extremely helpful. She responded to my request for cleaning services promptly, and we communicated back and forth to discuss my specific needs further. I would recommend Tidy Home House Cleaning to anyone looking for a professional cleaning service, and especially to those who may be looking into recurring cleaning services.
  • Abigail P. Dec 24, 2015
    House Cleaning
    Verified Review
  • Brenda A. Dec 15, 2015
    House Cleaning (One Time)
    Verified Review
    wonderful job wonderful helper on time and completely trustworthy
  • Thompson B. Dec 1, 2015
    House Cleaning (One Time)
    Verified Review
  • Lisa V. Nov 29, 2015
    House Cleaning (One Time)
    Verified Review
  • Megan M. Nov 29, 2015
    House Cleaning
    Verified Review
  • Sandra B. Nov 17, 2015
    House Cleaning
    Verified Review
    It was a pleasure to have such a nice young lady come to my home. Taylor is an excellent house cleaner and I would highly recommend her. I will certainly be contacting her again.
  • Angie Q. Nov 16, 2015
    House Cleaning (One Time)
    Verified Review
    Taylor showed up on time, was very personable and professional and got right to work. Everything looks and smells fresh and clean. I would recommend Taylor and plan to hire her again.
  • Jen M. Nov 12, 2015
    Taylor was a pleasure to work with. She was very professional and did a great job cleaning my house. I will continue using Tidy Home and give it my highest recommendation.
  • Susan C. Nov 12, 2015
    Apartment Cleaning
    Verified Review
    I hired Tidy Home House Cleaning to clean an apartment that my 23 year old daughter was moving out of. Because we were in the middle of moving out of state, I had to reschedule many, many times. Taylor could not have been more accommodating and understanding. We had moved out and gone before she was able to get into the apartment, but I have heard from the management of the apartment complex that it looked GREAT!!! I sure wish we had a service like this in Richmond, VA!
  • Steve M. Nov 11, 2015
    Apartment Cleaning
    Verified Review
    I can't thank them enough. Very pleasant , hard working couple that I had no problem paying. I got my money's worth.This was their first visit and they communicated well. I think any one who hires them will be pleased
  • Sydney P. Nov 7, 2015
    House Cleaning
    Verified Review
    Call Taylor on Friday & she was there that day! Cleaned everything perfectly! Very pleased
  • Hunter J. Nov 5, 2015
    House Cleaning
    Verified Review
    Taylor and her team did an incredible job! My house looks great. Way above my expectations.
  • Jenny N. Nov 3, 2015
    Tidy Home House Cleaning and their personnel were outstanding! They responded to my request for cleaning almost immediately and did so in a very professional manner. They were able to get someone out to my house quickly and their prices were competitive with other cleaning companies in the area. Taylor was very friendly and professional and did an excellent job cleaning my house. Her attention to detail was very high and I was very pleased with the service. I will definitely use Tidy Home House Cleaning on a regular basis and would definitely recommend it to my friends and family!
  • Jennifer M. Oct 30, 2015
    House Cleaning (One Time)
    Verified Review
    I was a little nervous about using Thumbtack but a friend recommended it to me and I gave it a shot. The process was quick and easy and I couldn't be happier with the service I received! I gave her a list of instructions and she went above and beyond what we had discussed. I was impressed with her presentation, her supplies were organized and she looked professional and ready to get the job done. I've found my new regular cleaning service!
  • Will W. Oct 30, 2015
    House Cleaning (One Time)
    Verified Review
    Super experience all around! Scheduling was super easy, Taylor showed right up on time and did an amazing job! Would definitely recommend and will be using her again!
  • Holly M. Oct 29, 2015
    House Cleaning
    Verified Review
    Requested quotes in the morning and Taylor was at my home cleaning just a few hours later. She did an amazing job! I've used several cleaning companies over the years and this was by far my best experience ever. Communication was great, she was super professional and her cleaning ability attention to detail was truly impressive. My home is spotless! I am thrilled to have Taylor as my regular cleaning service and cannot recommend Tidy Home Cleaning highly enough!

Q&A

What is your typical process for working with a new customer?
When working with a new customer, we make sure that we are accommodating and pay attention to their unique needs. One thing that makes Tidy Home different from other companies is that we are attentive to the concerns and requests of our customers. Sure, most people want their floors vacuumed and counter tops cleaned, but we want to know your areas of concern and where you would like us to focus our efforts. We also make sure that our clients are comfortable with our team and our cleaning process. We know that bringing someone new into your home for services can be a time consuming and difficult process, we try to make that as easy as possible!
How did you get started doing this type of work?
I started Tidy Home because I enjoy helping people, and it is incredibly rewarding to have a business that allows others to have more time to spend with their families and doing the things that they enjoy. Being a clean person myself, I know how relaxing it is to come home to a clean house after a long day of work. This is the feeling that I want each of my clients to experience after a Tidy Home clean. Knowing that the hard work of my team brings a smile to someone's face and can help them relax is one of the most rewarding aspects of this job, and was one of the main reasons I was drawn to the house cleaning industry.
What types of customers have you worked with?
Tidy Home has worked with customers of all different ages and demographics! We clean small and large homes - and everything in between - as well as condos, townhomes and apartments, giving great attention to even the smallest details.
What questions should customers think through before talking to professionals about their project?
The most important thing a customer can do before talking with a cleaning professional is take an honest account of their home. Make sure you can give accurate information about the size and condition of your home. Doing so will help the professional give an honest time and price estimate! This way, you're less likely to end up being charged more than the initial estimate, and the cleaning professionals can better schedule your house cleaning.