Transcription Services of America
About this pro
Transcription Services of America is a US based provider of comprehensive transcription services. Our company was founded by Jackie Gallo who grew Gallo Professional Services (a small transcription company) for 10 years before starting this company. She had clients in state and national government, large medical facilities, universities, and advertising agencies. Jackie brought her best contractors with her to Transcription Services of America, and clients can expect the same exceptional service from Transcription Services of America as customers received from Gallo Professional Services. According to our customers, the transcripts produced by Transcription Services of America are more accurate than other transcripts. We use a team approach where an initial transcriptionist transcribes the recording, and a second person reviews the entire transcript while listening to the recording before the transcript is ready to be called complete. Transcription Services of America also requires all of our transcriptionists to have knowledge of the English language, live and be allowed to work in the United States, and, when possible, we match transcriptionists with subject matter with which they are familiar (i.e. financial background for work regarding the banking/accounting industry, or medical terminology for medical presentations or focus groups). These two simple concepts have resulted in more returning clients. We have experience transcribing seminars, focus groups, presentations, meetings, symposiums, panel discussions, interviews, conference calls, podcasts, roundtable discussions, and more. For videographers, we offer background noises and/or timecodes if requested.
- What should the customer know about your pricing (e.g., discounts, fees)?We charge by the recorded minute. That way there are no surprises. In order to receive an accurate quote we need the following information: How many minutes is your recording? How many speakers? How many speakers do not have English as their first language? How was it recorded (professionally or with some background noise). Will three to five business days be an adequate turnaround or do you need a rush - if so, when do you need it? Videographers - do you need time codes? There is no additional charge for including uhs, uhms, or st-stutters. There is also no additional charge if you need background noises noted.
- What advice would you give a customer looking to hire a provider in your area of work?A lot of transcriptionists do this as a hobby or second job. Transcription IS our business and we take pride in our work. Jackie (owner) has over 10 years experience as a transcription company owner/supervisor prior to starting this company and many of our transcriptionists have been with her for years.
- What questions should customers think through before talking to professionals about their project?Other companies may say they can get your project done more quickly but if it is a one-person shop and they get the flu, what will happen to your project? Since we have multiple transcriptionists in various areas of the country, we are able to take pride in producing accurate transcripts in a timely manner.