FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I am fair, and honest. I prefer NOT to work on an hourly rate due to the fact that I like to be methodical and thorough, to make sure I find the right solution. I give discounts to seniors, and I will work with anyone who needs it.
- What is your typical process for working with a new customer?
I like to be very informative. I usually text my customers constantly with updates, issues, decisions that need to be made, etc.. I also explain what I am doing, and why I feel it needs to be done, in laymans terms, and not psychobabble you get from most technicians.
- What education and/or training do you have that relates to your work?
I have had a PC since 1986, in some shape, form or fashion. I have worked in a gaming company answering tech questions over the phone in the early 1990's, (when we had no remote access, just talking a customer in to fixing their own PC), to supporting Windows 95, 98, ME, XP, VISTA, 7, 8 and 10. I've done them all. I have over 25 years experience working with computer issues.