Desert Rose
Desert Rose

Desert Rose

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Introduction: We are unique from our competitors in many ways. Two of the most important being quality and customer service. Quality: When choosing a service professional for any of the services we provide, you want peace of mind that not only will the job be done, but also that the job will be done right. On this concern, you can feel confident that Desert Rose will leave you completely satisfied upon work completion. Not only do we have the most powerful equipment around with the latest technological advances, but our technicians are also highly trained individuals that have been well educated in the proper techniques and know how of the industry. That combined with our over 20 years of experience in the industry ensures quality to its highest potential. Customer Service: To us, customer service should be more than just how the technicians treat you during your service. It begins with your first call to our business line, where you will be greeted by one of the owners or senior staff who have an abundance of knowledge to answer any questions or concerns you may have about the service you are requesting. Customer service continues with a courtesy text or email the day before your scheduled visit, reminding you of your appointment. On the day of your visit we strive to keep providing you with oustanding customer service by our knowledgeable technicians that will make you their priority. They will be courteous and kind while they take care of your needs and ensure satisfaction. Our techinicians are not merely hourly paid employees rushing to get the job done so they can go home, but rather their pay is directly affected by your satisfaction and desire to be a repeat customer. Therefore our teams go above and beyond to achieve complete satisfaciction at every job. After our work is completed, our job is not done however. We follow up a few days afterwards with each and every one of our customers to make sure they were as happy and pleased as we hoped they were, and see how we can continue to make them happy in the future. A few of our programs that hilight our dedication to customer service include our courtesy call back program and referral program.
Overview

Hired 127 times

8 employees

33 years in business

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Top Pro status

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2017

Featured Projects

13 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and value.

Great 4.7

72 reviews

5
83%
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pro avatar
Mike T.
Feb 9, 2015
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Hired on Thumbtack

Hired on Thumbtack

Desert Rose's reply
Thanks for reviewing us!
Carpet Cleaning
pro avatar
Tricia S.
Apr 14, 2015
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Hired on Thumbtack

Hired on Thumbtack

Desert Rose's reply
Thanks for choosing us!
Carpet Cleaning
pro avatar
Tami F.
May 16, 2015
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Hired on Thumbtack

Hired on Thumbtack

Desert Rose's reply
Thanks for your business!
Carpet Cleaning
pro avatar
Lee n.
Oct 8, 2015
·

Hired on Thumbtack

Hired on Thumbtack

Desert Rose's reply
Thanks for your review!
Carpet Cleaning
pro avatar
Joy H.
Dec 16, 2015
·

Hired on Thumbtack

Hired on Thumbtack

Desert Rose's reply
We appreciate you choosing us!
Carpet Cleaning

FAQs

  • What is your typical process for working with a new customer?

    We pride ourselves in customer service, and we will take care of all your needs from the first phone call you make to our 24/7 emergency line where one of the owners or a senior technician will take your call to answer any questions you may have in thorough. We will then find a time to best fit you on our schedule and get you taken care of as soon as you need the services. On the day of the services our Certified Technicians will arrive at your home on time, in uniform and greet you with a smile. Having service people in your home shouldn’t be stressful and our goal is to make your experience an enjoyable one. Our technicians will measure and review the areas (whole rooms, traffic areas or a combination) you would like cleaned, noting heavily soiled traffic patterns, spots or odors you may have particular concerns with. The treatment that follows depends on what particular textile you are having cleaned. Our website goes into extreme detail about each particular cleaning process we offer. We then continue treating our customers (both new & veterans) as the valuable assets they are by calling them a couple days after service to ensure satisfaction. They are also introduced to customer service programs we offer such as the courtesy call back program and the referral program.

  • What types of customers have you worked with?

    Every type of customer. And we mean EVERY type from almost everywhere! Since we also offer commercial steam cleaning services, we service a lot of your major local businesses including IHOPs, Laquintas, Dennys, Golden Corral, The Limited, and many more! If these well established businesses trust us with their floors, you should feel peace of mind that we will ensure the upmost satisfaction in your home as well.

  • What advice would you give a customer looking to hire a provider in your area of work?

    When choosing a service professional for any of the services we provide, you want peace of mind that not only will the job be done, but also that the job will be done right. Beware of companies offering prices or a special that may sound "to good to be true", because more often than not it will be. When deliberating your options of finding the "best man for the job", look on their website. What content do they provide on their cleaning processes, and what type of method do they use? Steam Cleaning & Hot Water Extraction is THE number one method recommended by the carpet manufacturers and the IICRC. Also, another consideration to think about is years of experience, and training. On these concerns, you can feel confident that Desert Rose will leave you completely satisfied upon work completion. Not only do we have the most powerful equipment around with the latest technological advances, but our technicians are also highly trained individuals that have been well educated in the proper techniques and know how of the industry. That combined with our over 20 years of experience in the industry ensures quality to its highest potential.