FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a certain amount based on square footage. From there, any other fees are discussed - do you have pets in home that shed? Are you wanting interior windows cleaned and how often? The only other charge added at the end is sales tax by the state based on your specific address.
- What is your typical process for working with a new customer?
Communication and Expectations. We have a standard checklist the client is provided so the cleaners and homeowners are always on the same page about what will be done in their home.
- What education and/or training do you have that relates to your work?
I have hands on training from years of experience and also take educational training at least a few times a month to expand my knowledge of products and how to handle various situations that arise while cleaning - problem areas, hard to remove grime/build up, and protecting different types of materials (marble, granite, hardwoods, etc).