It’s free with no obligation to hire
Hired 15 times
21 years in business
(Pacific Time Zone)
8:00 a.m. to 7:00 p.m.
Photos and Videos
Molding or baseboards,
Tom did a great job on my backsplash and light installation. I was impressed with his availability, quality of work, and desire to please us.Dec 9, 2017Verified
Drywall Repair and Texturing
Tom did a great job at an excellent price. There were a couple concerns that we had but Tom took care of them as quick as he could to keep us as happy as possible. Overall work was completed within our timeline and done well.Sep 21, 2019Verified
Tom was professional, but his crew didn’t deliver. It was a simple job to paint a new home interior. Lack of attention to detail resulted in doors not painted, sections of trim not painted, areas of walls missed and an entire garage overlooked! Tom attempted to “fixed” it, but after his fix we still have an unfinished paint job! Steer clear of this company!!Oct 4, 2019VerifiedTom and Joel Renovations's reply
The feedback through this site is very important to me and my business and I strive to deliver 5 star service to everyone and treat their projects as if I am doing the work in my own home. I am sorry you had a bad experience, it is so important to me that all the people I deal with feel that I deal with them in a positive, professional manner. I am surprised the feedback was not more positive (maybe surprised by rating being such contrast with our one to one interaction?) I know there was confusion on the scope of work in the garage. I didn’t add the scope of work to the contract because, as a simple add on, I planned on doing it for free. This is common when I am dealing with customers. We were going to be on site with the materials so I am usually happy to paint an extra wall. Later, you and I clarified that you had the impression that the whole garage was to be painted not just the one wall which I thought. Still, having the manpower on site, I was happy to include it to get a positive review. Unfortunately, there are times when expectations are not met, and that is why it is so valuable to deal with someone who will stand by their work and make it right. We walked the project when completed and I was unaware that you were so disappointed in the painting and the details as it was not mentioned then. I would like the opportunity to meet with you again in regards to your comments in your review and I will make it right. I am available at your earliest convenience and will be sure this is completed with a sense of urgency to your satisfaction.
The staff were a bit unprofessional during the job. Overall, the renovation was completed in a timely manner along with other miscellaneous house updates we requested (covering up holes, installing screen doors).Oct 1, 2019VerifiedTom and Joel Renovations's reply
I apologize if you felt any of the guys were unprofessional. We take a lot of pride in doing a good job and staying on schedule. I was speaking with your husband the entire time, as well as trying to do extra work while I was there. Is there anything we can do to help you feel better?
Tom was awesome to work with! We had a new idea and he was knowledgeable, open to suggestions, not afraid to recommend alternatives, and got the job done quickly. The quality of his work is awesome and he communicated great with us! I'd definitely recommend Tom!Aug 3, 2019Verified