Charlie was very responsive & within minutes of my request on Thumbtack, was contacting me to set up a time to come tune-up our treadmill. He was very communicative with his location & time needed to get to us. He was friendly, professional & very thorough with his evaluation of our treadmill. He also offered recommendations for maintenance & offered to assist us in getting a new one, if we ever wanted to. We found his pricing to be fair with the time & complete tune-up.