Just before leaving for a month long vacation, our desktop computer locked up and would not start up. Rob came out the same day. Checked our system out and found that we had been hit hard by a virus while surfing the web. He was very knowledgeable, professional, and courteous. For a very reasonable price he was able to recover all of our files from our hard drive, create a new hard drive with a better operating system, and all of the software we wanted on our computer. He then explained some of the ways we could continue surfing the web, but limit the opportunities for viruses to attack us again. We plan to continue using his services. Both my wife and I are pretty good users, but do not have the skills necessary to get out of the trouble we were in. We will continue to use Rob's services. Timely, responsive, friendly, courteous,knowledgeable, and professional--if you've got computer problem, we recommend you give Rob an opportunity to help you too.