About this pro
12 years in business
39 hires on Thumbtack
Great team. Good listeners and able to provide objective input on our selections and overall design.Jun 28, 2018Verified
We needed help designing the New House interior and we were not disappointed. Niki and Kailie came to our house and listened to what we wanted and delivered a fantastic project. My wife and I are extremely pleased with the result. My daughter loves her room perhaps she will clean it more.The house looks great we can't wait to entertain our friends and family. They came in on time and on budget. Please call Design to Reflect for your interior design needs you will not be disappointed.Dec 9, 2015Verified
The design project was very simple - and yet - despite a walkthrough of the project, as well as specific requests, the tub ordered wasn't correct. It had to be reordered, causing delay. The medicine cabinets were undersized, based on the existing cabinets, they were about 50% of the correct size, and looked as though they could accurately work in a doll house. Finally ordered what we wanted ourselves - since it appeared that our concerns weren't of interest. Most communications were via text, which was fine, but when pictures are sent, dimensions of the items would have prevented some of the customer dissatisfaction with the ordering process. Lastly, the mirrors; not a style I would have selected, but could probably live with, had there been a presentation of the design elements and their suggestions for the items, I suspect that the project would have closed sooner and without the misunderstandings that no communication breeds. This was not a complicated project: two bathrooms; front and master; Tile floors, countertops, mirrors, medicine chests. In the designers defense, they did send pictures of the items they were ordering, but since questions remained in answered - such as how big is the tub, or what are the dimensions of the medicine cabinets, or do you think louvre doors would look ok? it wasn't surprising that the 3 week project turned in 7. Since the mirrors arrived broken, we're still waiting for completion of this project. So while we had some difficulty in our communications with the designer, the contractor Ocotillo Tile was OUTSTANDING. Every sub they hired showed up on time, knew what needed to be done, and performed flawlessly. Had we understood more clearly that the onus of communication with the designer resided with us, I believe that the project would have run more smoothly in the design and definition phases. Since communication was spotty, and not face to face or by phone, text messaging allowed for the introduction of miscommunication. So, di to the less than stellar communication, the rating of the project over all is three stars.Apr 29, 2018VerifiedKailie M.'s reply
In this situation there was a big disconnect between Client and designer. This is a direct result of what happens when clients ONLY communicate their concerns or change requests to contractor and leave the design team in the dust. We did everything we could to check in with the Client daily and we always asked what we could do better and what they needed. Unfortunately since they were our clients under our company we took the brunt of all things negative and in this case the contractors got all the glory. Little do they know the contracting team and us are a one stop shop. So we will strive for better communication with clients in the future and we can ALWAYS learn from past jobs so we can better our business. This remodel turned out beautiful in the end. I wish Don and his wife the best!!
Colette W.Apr 13, 2018Verified
they did not give me the refund that we agreed toNov 10, 2015VerifiedKailie M.'s reply
Unfortunately in this circumstance there was a misunderstanding. We spent a lot of time with this client in hopes that they would move forward with the project as promised. We charged them a retainer for our time spent and that is never refundable because it is our time and design concepts. We are always really good at communicating this up front but in the case, the client was misunderstood. We do our best and thrive for client satisfaction being our number one goal.
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- What should the customer know about your pricing (e.g., discounts, fees)?No complications here. Every project is different and price packages vary depending on budget and project.
- What education and/or training do you have that relates to your work?We actually attend markets twice a year. This is where all buyers in the industry go and vendors show latest trends and colors and product. The markets are typically all over in different places in the US from west to east coast.
- How did you get started doing this type of work?Well, My business partner and co-owner of our firm and I went to college together. We both went to college with different plans but design got the best of us. We went to design school and graduated together. After about 2 years of working in design stores we thought why not open up our own firm since we had degrees in design. That was in 2007 and here we are. We love what we do and we truly make a great team. We go to all appointments together and are hands on in the firm and with our clients.