FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Charity Plumbing we understand that our world has changed. With a changing world, we must equally change. Many folks work split shifts and varying days off. We do not feel they should have to pay more for services on "uncommon" days, so we never have an after hours charge.
- What is your typical process for working with a new customer?
Once we have established the customers needs our office staff will be your very own profile in our database. We will then help you select a date and time that best suits your needs.
- What education and/or training do you have that relates to your work?
All of our field staff undergo rigorous training throughout the year, year after year. As technologies change we train our staff to keep up with the times. We also train them on the ways of a forgotten era. The owner specializes in older plumbing (Pre 1950 era) and teaches each technician these skills. Our office is taught best practices to help customers and staff.