Eric replaced the power adapter in my laptop. I had it rigged with paper to make the connection tighter for months. When I was on vacation, it stopped connecting/charging, unless I manually held it firmly in place. I posted on Thumbtack and Eric got right back to me. Eric asked if it was the power cord or the actual adapter and explained what the difference was. When I responded, I suspected it was the actual adapter, he sent me a link to where I could order the replacement adapter in expensively. It worked out great because I ordered it online, had it shipped to my home and it was there when I got back from vacation. Eric's suggestion was great because he referred me to a place that shipped out of CA, so that saved shipping time. I had explained to Eric that I couldn't be without my laptop for more than a day. I take online classes and also work from home. Eric assured me the repair should only take about an hour and he was willing to work around my schedule. I called and set an appointment for the following day, he was waiting for me when I arrived. I ran a couple errands and Eric fixed the adapter in an hour. I waited to write this review to ensure it was fixed and that it did not come loose again. It is working great! I found Eric's quick replies, dependability, promptness, knowledge and skill to be superior. Most importantly, he is VERY trustworthy! Everything is on my laptop, Eric can be trusted, and at a very reasonable rate to boot!