Dear “Dissatisfied customer”, We’re very sorry that your experience with Maid 2 B Cleaned was less than stellar. We’re also sad to hear that you are having to deal with some painful health issues. We have tried contacting you by phone, and even left a message, but haven’t heard back from you. We wanted to address some of your points in your review to hopefully clear up what appears to be some misunderstandings. “The first time that Maid2becleaned came to our home I was pleased for the most part”… We did a one-time cleaning in your home back in December and we were told by yourself, and others (your mother and other family members who have had us do work for them), that you were “thrilled with our quality of service”. Regarding our early arrival at your home: “( almost 20 minutes before the appt time arrival window)”…… Checking our team leaders phone records, he called the number we had on file at 9:47AM (13 minutes before the approximated arrival window of 10-11AM). He left a message and then knocked and rang the doorbell and then patiently waited. When your son answered the door, he apologized and said he was just getting out of the shower. The team leader said “no worries” and then they went to work cleaning your house. We give an “estimated” arrival window due to things outside of our control, weather, traffic, etc, I know it is rare that a service technician arrives early and we’re sorry for any anxiety this may have caused. “After reading the cleaners website I assumed the response would be quick and they would correct this quickly, the website says by the following day I believe if the issue is reported within 24 hours.” Our website states: “It’s simple, we stand behind our work. We also realize we are human. If we miss something, or it’s not cleaned to your satisfaction, simply call us within 48 hrs and we will return, at no charge, and make it right, no questions asked. That’s our 100% satisfaction guarantee on every job we do for you.” We cleaned the house on Wednesday, received the first email on Thursday, promptly replied to the email with our sincere apologies, and offered to come back out to take care of any areas that were not to your satisfaction. We do try to get the team back out as quickly as possible. Unfortunately, the teams were all booked up on Friday (the next day), so we offered to go out the beginning of the following week (basically offering a whole free cleaning + $10 off your next cleaning). You stated that you sent pictures to the team leader; however, again, checking his phone records, nothing was ever received to his number. In your email you also said, “ I took pictures but decided I would not send them”. This is the first we are seeing them. After reviewing the pictures in your review, unfortunately, it does appear our team overlooked some areas that were agreed upon in your cleaning agreement. We sincerely apologize for this. We have our 100% satisfaction guarantee in place, for this very reason of all of us being human. We received no pictures or specifics as to what was missed. Our email response was only met with expecting a refund. Since we couldn’t come to an agreement on us coming back out to re-do the missed areas, we sent a letter and full refund in the mail Monday morning. Monday evening we received this review. Again, we apologize for your experience with Maid 2 B Cleaned being less than great and wish you the best in getting your health issues resolved.

When you booked through Thumbtack you were given a quote online based upon the square footage of your home and the number of bedrooms and bathrooms. I have copied in our conversation and have blacked out your personal info. Monday, Dec 3rd What's your next availability? 9:14 AM Joan, I have openings thought the week. Did you have a date in mind? 9:29 AM Wednesday 12!5 call or text if any time on Wednesday works. 10:14 PM Tuesday, Dec 4th Would Wednesday around 11am work? I need your address and cell phone number 8:19 AMJW Scottsdale AZ 85260. Call from gate to be buzzed in, turn right, bldg 25 (3 story) on your left. Call from front door to be buzzed in. I will come to first floor to get u. Cell #. 9:53 AM there was never any mention of a "meet and greet for an estimate". What was discussed was when we were available, and you gave us your home address and contact information and the cleaning appointment was set and later confirmed the day before the appointment. We have worked hard over the past 4 years to give accurate quotes, based on the customers word and without having to be on-sight, because we understand how valuable each person’s time is. As far as "buying a car without driving it first", you can see by our 147 customer reviews over the past 3 years with Thumbtack and our rating of 4.7 out of 5 stars, we believe in working hard for customer satisfaction and pride ourselves in the excellent cleaning our teams give. My guess is you were uncomfortable with 3 male employees cleaning your home and turned them away. What you did not realize was because it was a slow day we had 3 of our managers all working together that day. You would have had a great experience had you let them do their job. We apologize for your experience and any inconvenience it may have caused you. We wish you the best this Holiday Season.