Macs R We

Morristown, AZ

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About this pro

How does your service stand out?

Macs R We specializes in Apple equipment. We can and do handle Windows issues, such as malware removals, performance improvements, integrating a home network, or installing and managing Windows on Apple's Boot Camp or a virtualization product -- but we have specific Apple knowledge and credentials that you won't find in your average neighborhood computer service.

What do you enjoy about the work you do?

Unlike a business computer, a home computer is purchased with the intent of enjoying it. Like a great sound system or a high-performance car, a computer shouldn't just be neutrally problem-free, it should be positively pleasurable to use. As an engineer who appreciates computers, I am by nature impelled to help you resolve issues that are making your computer an annoyance or frustration to you. I also find much personal satisfaction in showing folks how to make their old gear perform better for longer, postponing or eliminating the expense of new equipment.

Location

Morristown, AZ 85342

Years in business

17

Number of employees

2

Times hired on Thumbtack

25

Reviews

22 Reviews
  • Thumbtack Customer Jul 6, 2017
    Great tech.
  • Peggy L. May 16, 2017
    Computer Repair
    Verified Review
    Professional, knowledgable, local small business. Cost effective and fast. Very happy.
  • Scott S. May 3, 2017
    Home Security and Alarms Install
    Verified Review
    Exceeded Expectations AAA+++ very good service.
  • Al L. Feb 5, 2017
    Apple Computer Repair
    Verified Review
    Easy Working With a True Expert - Efficient and Cost Effective!!
    Its so nice to find and work with a true expert. Not only did they solve my issue, they gave me additional tips and ideas on how to optimize my Macbook. It was easy and efficient and well worth my time and money. If you are in Arizona and need Mac help this is the only place to go! Highly recommended.
  • JON E. Nov 29, 2016
    Computer Repair
    Verified Review
    macsrwe.com
    Great service from CD Tavares from Macsrwe.com. He was available immediately and solved my problem for a very low fee. I will certainly use him again.
  • Stephen F. Sep 9, 2016
    Computer Repair
    Verified Review
    Cleaned up of old Mac
    Was actually early and cleaned u my MAC
  • Dixie C. Mar 24, 2016
    Computer Repair
    Verified Review
  • Larry W. Jan 23, 2016
    Technology Support Service
    Verified Review
    The software rebuild to connect my printer, utilizing Windows 7 through VMware to my Apple printer wi-fi.
  • Jim K. Nov 10, 2015
    Network Support Services
    Verified Review
    Absolutely tops! Could not envision better service . . . Efficient, expert, highly knowledgable. I have employed many other tech consultants over the years. CD is the best.
  • Maurice T. Jul 29, 2015
    Computer Repair
    Verified Review
  • Van T. Feb 5, 2015
    Computer Repair
    Verified Review
    Very Helpful and understanding. I am sure I will do business again with CDl
  • Karen D. Jan 26, 2015
    Computer Repair
    Verified Review
    Very happy. CD is the best. Helped me with all the mac problems. I had been to the one on one at the Apple store & did not get the help I needed but CD figured it all out & was able to explain it to me.He helped me with iPhoto & Mac Mail.He was right on time. Quality of work:great.
  • Al R. Aug 29, 2014
    Computer Repair
    Verified Review
    Arrived on schedule, was very knowledgeable in both Windows and Apple operating systems. He was able to identify the problems and knew exactly what to do to fix the problem. I would recommend Macs R We to any one needing assistance with their computers, networks, etc. I would give him 6 Stars...
  • Patricia T. Apr 17, 2014
    Apple Computer Repair
    Verified Review
    Excellent excellent This man was a wonderful tech, clean , knowledgable and polite. Prices were very fair. I will use him again if needed. He made my day. No fluff just the facts and was out the door. Thank you thank you
  • Monique C. Mar 30, 2014
    Apple Computer Repair
    Verified Review
    I was very pleased with CD Tavares. He was very knowledgeable and very patient with me being not "tech savvy". He solved the problem efficiently at a moderate price. I was very satisfied. I will use his services again when needed.
  • Jean A. Mar 5, 2014
    Apple Computer Repair
    Verified Review
    He shows up looking like the comic book guy on the Simpsons. He treats the mac like a misbehaving dog. In sort order our printer is installed and we have been given a good introduction to our voice recognition software. We would call CD again. Prompt and skillful.
  • Quilceda V. Feb 24, 2014
    Computer Repair
    Verified Review
    Great Job! Thank you for helping us get our system running correctly. Anyone looking for network help I will send your way!
  • Kristi L. Aug 18, 2013
    Apple Computer Repair
    Verified Review
    My MacBook Pro crashed last Monday night and I do 90% of my job in front of a computer...so I was desparate to find someone who could help me. CD is a Certified Apple Technician, and allowed me to stay and watch as he diagnosed the issue. He went above and beyond once we realized it would be more cost efficient to buy a new or used computer vs trying to fix mine, by helping me search extensively for what would work with my budget. I would highly recommend him!
  • Dennis B. Aug 30, 2011
    I first contacted Macs R We after reading his suggestions & comments in the Arizona Mac Users Group. He sounded extremely knowledgeable about Apple products and also about wireless networks. This convinced me to hire him to set up my home network and my brand new Mac computer. I was extremely pleased with the results. Not only does he know his field thoroughly, he also has the ability to explain things to ordinary people in a way we can understand. In his business I think that's as valuable to his customers as his expertise. Macs has since helped me with a couple of other issues, and I always enjoy dealing with him. The bottom line is that I respect his expertise & trust his work to the highest degree.
  • Harry S. Jun 2, 2011
    My iPad 2 arrived 10 days ago. Out of the box, it wouldn't connect with iTunes on my iMac! Apple help was no help except in making an appointment to the local Apple store (30 miles) where the cable was replaced. It still would not connect to iTunes at home. Called Apple iPad expert again, worked with him for several hours over two days. Nothing would work so it was back to the Apple store (30 miles) to exchange the iPad for a new one. Back at home, same problem. Called Apple iPad expert again and after more testing, he referred me to Apple iMac experts for more tests. The problem was determined to be in the iMac so Apple advised me to erase the hard drive and install system software plus all the updates. Then add back all the programs and files from backup, one at a time, until the iPad failed to connect. I could not begin to calculate the hours or days, this work would take so I posted a help needed email on the AMUG discussion line. Macs R We responded with a probable solution which took me all of 5 minutes to fix. My iPad is now happily talking with iTunes in the iMac. Will close with a final HATS OFF TO Macs R We for his spot on suggestion, thanks MACS!!!!! Harry
  • Bob H. May 31, 2011
    Verified Review
    CD is very knows Mac very well. Easy to work with
  • Michael M. Oct 25, 2010
    I've been through a lot of MAC consultants over the years before finally finding Macs R We, and have found that not all are that knowledgeable of the Mac. I like Macs R We, because C.D. is probably the most knowledgeable person I have found, next to Steve Jobs himself.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our housecall fee is $70 for the first hour or portion, with additional time prorated at $60/hour. Our shop (bench) rate is $40/hour for time directly spent on your unit (not time spent running unattended tests or software installations) with a $20 minimum. Telephone and remote service is $30/hour, with a $15 minimum monthly charge only in any month when these services are used (there is no repeating monthly charge). We are happy to provide service outside our normal service area for a trip charge that varies with distance. However, our telephone consultation and remote service offerings are available from anywhere in the US at no additional charge.
What education and/or training do you have that relates to your work?
All our Apple-Certified technicians train to stay up to date on best-practices repairs for new Apple products, as well as common problem syndromes and new service programs for older products. Certification is granted only after an examination for skills and knowledge.
How did you get started doing this type of work?
Macs R We is run by an MIT-trained engineer with over 40 years in the computer industry as a systems programmer, network designer and operator, software manager, security analyst, quality and reliability engineer, technical sales professional, and airborne customer service guru for major computer manufacturers such as Honeywell (Multics) and Stratus Computer.
What types of customers have you worked with?
We get a lot of networking-related requests, including setup of wireless printers. When a home wireless network stops working, there's always a lot of finger-pointing from the cable or phone company, who often advise the subscriber to bring his machine into the Apple Store. This is useless advice, because the problem is almost always never in the computer, and even if it is, it's unlikely anyone will ever find it on a network that isn't YOUR network. These problems have to be solved on-site, by someone who understands your network as a whole. Other common jobs we perform include concept training (tutoring); configuring backup systems (including shared, networked systems for multiple machines); replacing faulty hard drives (and recovering the old data if possible); getting email, calendars, and other shared services running consistently across all your iDevices; and even helping people straighten out their Quicken bookkeeping!
Describe a recent project you are fond of. How long did it take?
We were hired via Thumbtack by a senior-living apartment complex with a centralized networking system serving the residents. They chronically had several residents unable to access the internet (though not always the same ones), and other consultants had not been able to correct the issue. Working with the complex's maintenance man, I determined that one or more of the roughly 100 apartments had a "rogue DHCP server" -- a home router wired-in backwards, such that it was supplying bogus addresses to other residents. I reconfigured the complex's network onto a little-used private IP range, then continuously pinged for the rogue router while disconnecting each apartment's cable for a second or two until we located it. We found two reverse-wired routers, visited those apartments, and corrected the residents' configurations. The complex has been running smoothly for months now.
What advice would you give a customer looking to hire a provider in your area of work?
Ask about their industry experience. Ask about their experience and expertise with the equipment YOU own. Ask about their rates. Ask how long they guarantee their repairs.
What questions should customers think through before talking to professionals about their project?
The big secret is in this cartoon: http://xkcd.com/627/ My tongue is only partially in my cheek. Yes, there is a lot of education involved in becoming a computer industry professional, but fully half of what you do all day to help computer owners boils down to knowing how to find the meaningful clues. I solve a significant number of detail problems I have not previously encountered just by knowing how to search for other reports of the same problem, and then having the experience to weed out the sensible explanations and promising solutions from the voodoo and superstition.