Macs R We
About this pro
Macs R We specializes in Apple equipment. We can and do handle Windows issues, such as malware removals, performance improvements, integrating a home network, or installing and managing Windows on Apple's Boot Camp or a virtualization product -- but we have specific Apple knowledge and credentials that you won't find in your average neighborhood computer service. Unlike a business computer, a home computer is purchased with the intent of enjoying it. Like a great sound system or a high-performance car, a computer shouldn't just be neutrally problem-free, it should be positively pleasurable to use. As an engineer who appreciates computers, I am by nature impelled to help you resolve issues that are making your computer an annoyance or frustration to you. I also find much personal satisfaction in showing folks how to make their old gear perform better for longer, postponing or eliminating the expense of new equipment.
Customers rated this pro highly for value, punctuality, and responsiveness.
Was able to get my Mac into his shop and out fast. Great job! I would highly recommend to anyone who has Mac problems.Dec 14, 2017Verified
Professional, knowledgable, local small business. Cost effective and fast. Very happy.May 16, 2017Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Our housecall fee is $70 for the first hour or portion, with additional time prorated at $60/hour. Our shop (bench) rate is $40/hour for time directly spent on your unit (not time spent running unattended tests or software installations) with a $20 minimum. Telephone and remote service is $30/hour, with a $15 minimum monthly charge only in any month when these services are used (there is no repeating monthly charge). We are happy to provide service outside our normal service area for a trip charge that varies with distance. However, our telephone consultation and remote service offerings are available from anywhere in the US at no additional charge.
- What education and/or training do you have that relates to your work?All our Apple-Certified technicians train to stay up to date on best-practices repairs for new Apple products, as well as common problem syndromes and new service programs for older products. Certification is granted only after an examination for skills and knowledge.
- How did you get started doing this type of work?Macs R We is run by an MIT-trained engineer with over 40 years in the computer industry as a systems programmer, network designer and operator, software manager, security analyst, quality and reliability engineer, technical sales professional, and airborne customer service guru for major computer manufacturers such as Honeywell (Multics) and Stratus Computer.