Martin's All Floors Service LLC

New River, AZ

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About this pro

How does your service stand out?

Because we have kept our business small, we are able to take a more personal approach while remaining professional. We aren't interested in always focusing on quantity, instead we strive for the longterm customers, the referrals and repeat business. Quality over quantity! Because we are smaller, we do our own work, if there's a concern, we find a resolution. We take pride in what we do because our name is on it! We've kept it small in order to keep it more personal!

What do you enjoy about the work you do?

I enjoy taking an old or dirty floor and transforming it to a new looking floor. I really enjoy meeting new people and having a relationship for years to come! If the job proves to be a challenge, I welcome it. We all love our homes, and places of business. We want them to look and feel good, there's a sense of pride. My job is specifically to treat your floors, which tends to be the main focal point when entering your home or business. Not just appearance but cleanliness. I also have met wonderful people (our customers) some of these customers have been with us since we started, they have watched our kids grow up they see the coupons, and ads with our family pictures on them. This is the kind of relationship we want to build with our customers!
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Location

New River, AZ 85087

Years in business

16

Number of employees

3

Times hired on Thumbtack

64

Reviews

62 Reviews
  • Emilie C. Nov 18, 2016
    Carpet Cleaning
    Verified Review
    Quality work, great service, and a reasonable price!
    I will use them again!
  • Marjorie C. Oct 25, 2016
    Tile and Grout Cleaning
    Verified Review
    The Excellence of Tile&Grout Cleaning & Carpet Shampooing.
    We are new at this type of service but the Martins did an excellent job of showing us what the grout would look like when finished and this was done when they came and gave us an estimate. Their work couldn't have been better as we saw how clean our tile & grout was today(they came yesterday). Very friendly and great customer service. I would highly recommend them for tile&grout cleaning and carpet shampooing. Thank you Martin Family. Marge Smith
  • Ana W. Oct 24, 2016
    Carpet Repair or Partial Replacement
    Verified Review
    Great service!
    Carpet fix
  • Susan M. Oct 23, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    They were on time,polite and professional. They got stains out of my carpet that were there for years, and I didn't think we're ever coming out. My carpet looked great! Thank you Martin Family!
  • Taren S. Oct 17, 2016
    Tile and Grout Cleaning
    Verified Review
    I could not be happier with my floors! My travertine tile was so bad and I have major traffic on it. They came out quickly/on time and cleaned and sealed my tile. That alone made them look amazing! We ended up having them come out the next day to polish it. My floors look beautiful. Not only was the job done right the owner was so nice and gave us lots of information on how to keep it looking good. We will be using them again in the future and recommending them to everyone! Thank you again!!
  • Amit W. Oct 13, 2016
    Carpet Cleaning
    Verified Review
    great experience
    very nice guy and great work
  • Ryan G. Oct 5, 2016
    Carpet Repair or Partial Replacement
    Verified Review
    Great job
    Great price, super nice, great job. Carpet looked even better than when I first moved into the apartment.
    John & Lisa M. Oct 12, 2016

    Thanks Ryan, we're glad we could help. Please stay in touch and we look forward to doing business with you again. Take care

  • Shane M. Sep 1, 2016
    Tile and Grout Cleaning
    Verified Review
    Highly Recommended!
    Amazing experience...quick response, showed up early, great price, incredible work and awesome people!
    John & Lisa M. Oct 12, 2016

    Shane, Awesome review! Thank you so much! We always love hearing that we were able to make our customers happy. We truly value your business and you as our customer. We are glad to have met you. Please stay in touch, and again the Martin Family thanks you for your kind words :)

  • John M. Aug 26, 2016
    Tile and Grout Cleaning
    Verified Review
    Friendly father and son team. Great job, good price. Recommend. Floor looks great.
    John & Lisa M. Oct 12, 2016

    Thank you John. We like to hear the comments in regards to our family team. We are grateful we get to do this and meeting great people is a plus. We really do appreciate you choosing us to do your floors. We look forward to seeing you again. Take care

  • Charles B. Aug 26, 2016
    Tile and Grout Cleaning
    Verified Review
    John and his son did our hole home about 1000 sq of tile. They did a great job will used them again.
    John & Lisa M. Oct 12, 2016

    Thank you Charles. It was a pleasure meeting you. Thanks for taking the time to leave a review. We hope to hear from you again.

  • Marina G. Aug 10, 2016
    Carpet Cleaning
    Verified Review
    He did an awesome job! Now my rental is move in ready!
    John & Lisa M. Oct 12, 2016

    We are glad to have helped you out. Please let us know if you ever need anything again. We appreciate your business and review.

  • Michele T. Jul 26, 2016
    Carpet Cleaning
    Verified Review
    Extremely professional and exceptional service, they even removed stains I thought were a lost cause. The former owner had let a cat pee in the corner and now that spot is actually the best smelling spot in the house! They came up with the best price and I am really amazed at their work. I could not be happier. Really wonderful service!
    John & Lisa M. Jul 27, 2016

    Michele, we are grateful for your positive review. We were happy to be able to take care of your concerns. Thank you for taking the time to leave a wonderful review. Let us know when we can help again. Take care

  • Trevor B. Jul 21, 2016
    Floor Cleaning
    Verified Review
    John impressed me from the very beginning with his friendly and professional customer service. John and his son showed up not only on time but early, did exactly what they stated, and did it in the time given. Our floors look great!! I will be hiring John again and look forward to his services in the future.
    John & Lisa M. Jul 27, 2016

    Wow, reviews like this always make us smile. Thank you thank you! First impressions are important and it's good to know ours was a positive one. We are happy you liked our services and we hope to hear from you again. Take care

  • Jason Z. Jul 19, 2016
    Carpet Cleaning
    Verified Review
    Great family business
    John & Lisa M. Jul 27, 2016

    Thank you Jason. :)

  • Chris T. Jul 19, 2016
    Carpet Repair or Partial Replacement
    Verified Review
    John came and got the job done as promised! Great work and I look forward to my next project (countertops) with Martin's All Floors. Thanks again!
    John & Lisa M. Jul 27, 2016

    Thanks Chris! We are happy to do more work for you. Thank you for choosing us. We appreciate you and look forward to hearing from you again.

  • Jiim E. Jul 16, 2016
    Tile and Grout Cleaning
    Verified Review
  • Teresa G. Jul 15, 2016
    Tile and Grout Cleaning
    Verified Review
    They are a very prompt, thorough, family-owned business. They did a great job my tile floor looks fabulous.
    John & Lisa M. Jul 27, 2016

    Thank you Teresa. We were happy to do business with you. Take care and we look forward to seeing you again.

  • Lisa T. Jun 17, 2016
    Tile and Grout Cleaning
    Verified Review
    I called Martin's All Floors Service for a free estimate. They came out right on time and cleaned a small area of the tile and grout. There estimate was right on the mark. John and Tanner moved everything that needed moved. They are very professional and respectful. I asked if I should have the tile and grout sealed. He recommended it but did not push. I had them clean and seal all the tile and grout in the house. They take a lot of pride in the work they do and it shows. My parents had not had the tile cleaned in many, many years. The grout was black and the grooves in the tiles were also black. When John and Tanner finished, it looked like new. I would HIGHLY recommend them and will definitely use them in the future. Lisa T. - Scottsdale
    John & Lisa M. Jun 30, 2016

    Hi Lisa, wow thank you so much for the very kind review. Thank you for also including our son. He has recently come on board with our business and we're so excited to watch him learn and show customers the Greta amount of integrity he has with all he does. We are so pleased that you were happy with our services. We are even more happy to have you as one of our customers. Thank you for choosing to do business with us and again thank you for the positive feedback.

  • Nichole P. Jun 10, 2016
    Tile and Grout Cleaning
    Verified Review
    When he came and did the estimate he cleaned a small area with a squirt of cleaner and a rag... It made the tile and grout look brand new so we hired him to do our tile in the home we were moving into for $240. I met him at the new place but was not able to inspect before he left but over the phone the owner assured me it looked great "except for a few spots" -- When I came to view his work I was shocked to see none of the grout was consistently cleaned (like in the example area he showed us) and now instead of having uniformly dis colored grout I have splotchy areas throughout that make it look molded. I do not feel the work we received was up to par with the promises made by the example when he booked the appointment especially not for the price.
    John & Lisa M. Jun 10, 2016

    Nicole we are sorry you are not happy with our services. This is extremely disappointing to read. We typically don't get feedback that results in a negative review. We are always willing to do whatever is needed to ensure that we have provided the services as promised. It has been over two weeks since we (my son and I) did the cleaning. We would have liked for you to contact us with your concerns and given us a chance to resolve this. Since you were not there when we were finished, I explained to you over the phone that there would be areas that would be darker than others due to a floor that had not been cleaned or maintained. When I am cleaning tile, stone or carpet I always go over the areas at least twice. When my son and I arrived we spent a lot of time sweeping the floors and picking things up before we could start our cleaning. We also wiped down all of the baseboards and pulled out the appliances. I made sure to keep an open line of communication with you, this is why I explained that there would be some darker areas in the grout due to staining. This isn't a result of the floors not being cleaned efficiently but rather stained and discolored. We encourage you to give us a call back and let us come out and work with you. Our customers are very important to us and to our family, so is our reputation. Whenever a customer feels something isn't up to their standards it is always brought to our attention. After seeing this review tonight, we called you immediately, your husband indicated that we should call back tomorrow. We hope that we can come to a resolution together on this.

  • Shauna G. May 30, 2016
    Carpet Cleaning
    Verified Review
    John is amazing! He is very professional and does an excellent job. Very very excellent rates.!! Totally would recommend for any job!
    John & Lisa M. Jun 1, 2016

    Thank you so much for your awesome review Shauna! We are glad to have met you and look forward to seeing you again.

  • Mark N. May 14, 2016
    Carpet Repair or Partial Replacement
    Verified Review
    Great job! Carpet looks much better. Thanks.
    John & Lisa M. May 17, 2016

    Thanks Mark for the business. Take care and we look forward to hearing from you in the future.

  • Jacqie P. May 12, 2016
    Steam Cleaning
    Verified Review
    Cleaned carpets at our new house, removed most of the stains and looks and smells much better! Great price, professional, and friendly.
    John & Lisa M. May 17, 2016

    Thanks for taking the time to leave a review. We greatly appreciate it and hope to hear from you again.

  • Kara J. May 3, 2016
    Tile and Grout Cleaning
    Verified Review
    John and his son did an incredible job for us! We were in deep need of a good grout cleaning and seal.I was hesitant on how much could really be done to help. To say the least, my expectations were exceeded. John was extremely professional and thorough. Thank you so much for making our floors look brand new! I would definitely refer Martin's All Floors Service to anyone in need. You will not be disappointed!
    John & Lisa M. May 4, 2016

    Thank you so much Kara! What a nice review to read. We are so glad to have met you and look forward to keeping in touch!

  • Robert O. Apr 24, 2016
    Carpet Cleaning
    Verified Review
    Amazing service quick no up sales in and out, carpets looked great!!
    John & Lisa M. May 4, 2016

    Thanks Robert for your kind review. We are glad to have made you happy. We are greatful to have met you and look forward to hearing from you again.

  • Linda H. Apr 21, 2016
    Tile and Grout Cleaning
    Verified Review
    Thank you John for the wonderful job you did on our floor tile grout. When I came home the floor looked like it did when the house was new. Very happy!
    John & Lisa M. May 4, 2016

    Thanks Linda for such a great review! And thanks for giving us your business. Like we said before, we look forward to more trips to the beautiful Prescott area!

  • Lori S. Apr 17, 2016
    Carpet Cleaning
    Verified Review
    John was very early. I wish he had called before arrival, as I have animals to juggle around. That aside, John was very nice, moved furniture around as needed, Oder treated and cleaned my 9 year old carpets to look really good.
    John & Lisa M. May 4, 2016

    Thank you for your business Lori and we are sorry for arriving early. As busy as we get it's important to us that we always respect our customers and their schedules, that's why we strive to be on time or early and avoid being late when possible. We are happy you were pleased with our services and we look forward to hearing from you again.

  • Alister N. Apr 15, 2016
    Steam Cleaning
    Verified Review
    Martin did a fantastic job at a very reasonable price. Would highly recommend him to anyone.
    John & Lisa M. Apr 21, 2016

    Thank you for your business. I'm so happy you were pleased with our work. We look forward to hearing from you in the future again.

  • Daryl S. Apr 1, 2016
    Carpet Cleaning
    Verified Review
    I couldn't have expected any more from a company! Arrived on time, extremely friendly and professional taking the time to explain how they were going to tackle my carpets! The completed job was outstanding and I am very pleased! Thank you John and Rick for doing a great job cleaning my carpets! I will definitely use again when needed and will refer to my friends as well!
    John & Lisa M. Apr 4, 2016

    Thanks Daryl, what a fantastic review you left. We absolutely appreciate getting feedback like this! Thank you Thank you! We are so glad you chose us, and appreciate you passing our name along. Take care and we hope we hear from you again.

  • Natalie P. Mar 24, 2016
    Tile and Grout Cleaning
    Verified Review
    Great service, our tile looked brand new! Martin's All Floors Service was on time, did a great job, and very responsive to all of our questions and needs! We will definitely use them again!
    John & Lisa M. Mar 30, 2016

    Hi Natalie, Thank you so much for taking time to write a review. We are grateful for earning your business. Thanks again, and we look forward to keeping in touch.

  • April Z. Feb 24, 2016
    Tile and Grout Cleaning
    Verified Review
    John was very professional explained everything was on time and they did a great job!
    John & Lisa M. Mar 30, 2016

    Hi April, we are happy to hear that you were pleased with our services. We take a lot of pride in making our customers happy and keeping you for life. Thanks again for doing business with us.

  • Kari R. Feb 18, 2016
    Tile and Grout Cleaning
    Verified Review
    Our floors and the master bath shower needed some major work. John and his crew member came early in the morning and where done by the end of the day. And boy did they work hard. I would recommend their service to anyone! Thank you!!!!!
    John & Lisa M. Mar 30, 2016

    Thanks so much for an awesome review Kari! We appreciate that. I'm happy you were pleased with my work. Please keep in touch, we would love to hear from you again.

  • George H. Jan 21, 2016
    Tile and Grout Cleaning
    Verified Review
    Great job of cleaning, coloring, sealing a very tough job. Previous home owners tried to make the grout look better by painting the grout lines black on light colored tile. With a lot of hard work, a great cleaning agent and our choice of colorant our floor looks new. Great equipment, hard workers (John the owner and Rick) are highly recommended. Thanks to Martin's All Floors Service LLC and Thumbtack for Hooking us up. 1 year warranty also in case we need something fixed. Great family business.
    John & Lisa M. Feb 2, 2016

    Thank you so much for your kind review. We appreciate you choosing us to perform the work! We are glad to have met you, and look forward to hearing from you again. Thank you for taking the time to let us know how we did. :) The Martin Family appreciates it

  • Marg L. Jan 19, 2016
    Carpet Repair or Partial Replacement
    Verified Review
    Punctual and professional. Job well done and within the scope of the estimate. Thank you!
    John & Lisa M. Feb 2, 2016

    Thank you for your review and for doing business with us. We hope to hear from you again.

  • Caitlin S. Jan 15, 2016
    Carpet Cleaning
    Verified Review
    My carpets look great! They are quite old with pet and food stains from cats and toddlers and I didn't expect them to look clean when they finished but they look at least years newer. Of course there were some impossible stains left over but you have to have realistic expectations. They were quick, funny, helpful, understanding, and good at what they do. I would definitely hire them again no second thoughts.
    John & Lisa M. Feb 2, 2016

    Thanks for the review! I had a smile on my face when I read the "funny" part. That is definitely my husband! He is a wonderful person and very much down to earth. He was happy to do business with you, and always appreciates the chance to meet new people, and earn great customers. Our family hopes to hear from you again. :)

  • Candice Q. Jan 9, 2016
    Tile and Grout Cleaning
    Verified Review
    John & Lisa M. Mar 31, 2016

    Thank you for rating us! We hope to hear from you again.

  • Mark B. Dec 23, 2015
    Tile and Grout Cleaning
    Verified Review
    Martin's did a great job cleaning and sealing our tile. On time and professional. Highly recommended.
    John & Lisa M. Jan 6, 2016

    Thank you for taking the time to give us your review. We are grateful and appreciate the opportunity to do business with you. We hope to hear from you again. Happy New Year from the Martin Family

  • Daphne B. Dec 8, 2015
    Floor Cleaning
    Verified Review
    John and Rick were delightful to work with. They are friendly, professional, thorough, and clean. I appreciated them going over the process and I am THRILLED with the job they did on taking our grout from black and gross to back to it's original beige. Our carpets turned out fantastic as well. I will use this team again and again. Thanks John and Rick!
  • Lance J. Dec 1, 2015
    Tile and Grout Cleaning
    Verified Review
    Had him seal our new tile floor and backsplash. They cleaned all of the tile before sealing and then sealed. Came out great. Appreciate their quick responses. Two great guys!
  • Grace S. Nov 30, 2015
    The floor cleaning and gout cleaning was a definite five star job. I had two 8'x10' over two areas. When they were removed there was a noticeable color difference on the tiles. After the cleaning all the tiles were the same colors and the demarkation disappeared. after the cleaning they also filled in all the areas between the baseboard and the floor tiles. I would recommend them and definitely use Martin's again.
  • Scott L. Nov 29, 2015
    Superior experience. Would recommend Martin's to anyone and will call them back without hesitation should we need additional work done in future.
  • Jane H. Nov 17, 2015
    We have been using Martin's for years. John always arrives on time, does a great job and never leaves any evidence that he was there except really clean carpets. When we were still working, we would go to work and come home to lovely clean carpets as well as a happy dog.
  • Ken N. Nov 14, 2015
    Job was cleaning a very expensive wool carpet; and footstools & adjacent floor rugs. Appointment was made weeks in advance, and he showed up on time, and did a SUPERB job. Price was very reasonable and I would strongly recommend Martin's All Floors Service
  • Ronda S. Nov 14, 2015
    Tile and Grout Cleaning
    Verified Review
    John and Rick are two of the nicest hard working dedicated professionals I have hired. I was so pleased at the outcome of my tile and grout cleaning, staining, and sealing. My floors look brand new! John and Rick have a great work ethic and paid close attention to detail. Their price beat everyone else's quote and there were no hidden costs. They showed up on time and worked long and hard for two days and always had a smile on. I highly recommend everyone not only get their tile and grout cleaned , stained, and sealed with this process but have Martin's All Floors do the job!!! Five stars in all categories!
  • Kim W. Nov 10, 2015
    Floor Cleaning
    Verified Review
    they were here on time and professional and friendly. Did a great job on the floors and furniture. They went above and beyond and cleaned my sectional for me.
  • Charlotte V. Nov 9, 2015
    John & Rick were amazing! On time, friendly and thorough. They did did a wonderful job on repairing and cleaning my tile. They even cleaned a 10 year old couch that now looks almost brand new! I highly recommend Martin's All Floor Service!
  • Tami K. Nov 5, 2015
    I have had John clean my carpets for the last several years. He is always on time, is very pleasant, and does a great job. I would highly recommend this business!
  • CJ P. Oct 29, 2015
    John does an AMAZING job! He has been servicing the floors and granite counter, including cleaning, sealing and grout repair in my Anthem home for 10 years. He is always professional, cheerful and the quality is above and beyond anything I have ever experienced before.
  • Irene P. Oct 26, 2015
    John always does the best job. Recommend him to all my clients. I am a realtor in Anthem area. Prices are always reasonable too. Carpets so dry after so that you can walk on them very soon. Awesome guys.
  • Kim W. Oct 19, 2015
    Tile and Grout Cleaning
    Verified Review
    We just had our tile laid and we asked Martin to come in clean and seal the grout. They did a great job! Excellent communication and customer service.
  • Lindsey S. Oct 18, 2015
    Tile and Grout Cleaning
    Verified Review
    I was very pleased with Martin's All Floors Services. John quickly answered all my questions over the phone and gave me a great quote to clean my tile. He was able to work with my hectic schedule and even accomadated my last minute change of plans. He showed up on-time with a smile and a positive attitude. John went through my home and explained what he would be doing, how long it would take and what the outcome would be. The best part is that the price never changed and he didn't charge me extra for any 'additional issues'. I was also happy that it was John who did the work since he was the one who I had originally talked with about the tile cleaning. He was professional, very nice to my two younger children and even moved a huge area carpet outside and vacuumed up the mess underneath. He used corner guards to protect the walls and did an amazing job cleaning all the mop boards too. I couldn't be happier with how clean my tile floors look. They are absolutely beautiful and look brand new. I showed my realtor and she couldn't believe the difference so asked for John's contact information for future clients. The next day, I decided I wanted my carpets cleaned as well and John showed up on a Saturday afternoon to again accommodate my schedule. I highly recommend Martin's. You won't be disappointed with the people or the outcome.
  • Ken G. Oct 16, 2015
    Tile and Grout Cleaning
    Verified Review
    John did an excellent job cleaning and sealing our slate bathroom shower walls and floors, our kitchen floor and entry way floors and stairs.
  • Scott M. Oct 14, 2015
    Tile and Grout Cleaning
    Verified Review
    John and Rick did an outstanding job cleaning and resealing my Saltillo tile. They were very punctual getting to the house and at explaining to me what they were doing throughout the job. I will use them again!
  • Wayne W. Oct 11, 2015
    Carpet Repair or Partial Replacement
    Verified Review
    Carpet cleaning and tacking down loose carpet.
  • Matt R. Oct 9, 2015
    Quick friendly service with a great price. Crew even took their time to go over dirty dots more than once to make sure the job was done right.
  • Dave H. Oct 7, 2015
    John did an amazing job on our travertine tile floors. He quoted a fair price, was able to accommodated our schedule, honed/polished and sealed the tile within the originally estimated time frame and came back the next day to check on the work and determine our level of satisfaction. I highly recommend him personally and Martin's All Floors Service.
  • Gerald G. Sep 27, 2015
    Tile and Grout Cleaning
    Verified Review
    John Martin is a man who is highly invested in the satisfaction of his customer.....it's not just a "job" to him. He did a fantastic job on my 700 feet of white tile!
  • Penny R. Sep 26, 2015
    Tile and Grout Cleaning
    Verified Review
    They did a great job! Very dependable and friendly! We plan to use them again!!!
  • Gary H. Sep 17, 2015
    Steam Cleaning
    Verified Review
    They arrived on time (actually early), did great work. Love the look of my floors now. Professional and very competitive pricing. I will definitely use them again to clean my tile and my carpet and have recommended them to all my neighbors. Very satisfied.
  • Mike S. Sep 14, 2015
    Tile and Grout Cleaning
    Verified Review
  • Maria H. Sep 11, 2015
    Carpet Cleaning
    Verified Review
    John was punctual, efficient, provided helpful advice and was very pleasant. And carpets look great.
  • Jim P. Aug 23, 2015
    Steam Cleaning
    Verified Review
  • PAMELA H. Jul 28, 2015
    Carpet Cleaning
    Verified Review
    The carpets look great. I would definitely use them again. Cost was competitive, lower than some of the others.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
I do have a minimum. My pricing is determined a number of different ways. Depends on many different factors. What services am I providing, how many rooms, amount of square footage, etc. Each job is unique and requires different needs and attention. However I am the owner, I am always willing to work with people!
What is your typical process for working with a new customer?
Listening! I want to know what exactly the customers expectations are, what services they need, what they are hoping the end result will be. I then explain my process, my opinion, if I'm able to meet their expectations. I offer a free demo, that way we both know what the end result should be.
What education and/or training do you have that relates to your work?
I have been in the floor business and restoration since 1996. I started off running a maintenance crew at Discover Card. I then met someone who became a very good and dear friend to me and my family, I worked for his floor cleaning business before starting my own with my wife. I have taken classes and became certified in flood and water damage as well.
What types of customers have you worked with?
All different types! Even famous! :)
Describe a recent project you are fond of. How long did it take?
There are quite a few projects I have enjoyed doing. The big stone jobs are rewarding! These typically take a couple days to complete. The process is long and a lot of work, but after transforming a dirty, dull, boring floor, the end result is worth all the hard work. We enjoy making the customer happy, seeing their reaction and appreciation for what we have done.
What advice would you give a customer looking to hire a provider in your area of work?
Ask lots of questions, ask them to do a demo on your floor to show you what the before and after comparison will look like. (I have walked away from jobs before because it simply wasn't going to matter what I did, the floor wouldn't look any better or meet the customers expectations, therefore I wasn't going to charge them for something I couldn't do) Ask for references. Ask who's doing the actual work? Ask if they guarantee their work? They should not be opposed to answering and or providing any of this to you! They should also be willing to take the time to explain what process they use, what types of products, how long the job will take.
What questions should customers think through before talking to professionals about their project?
How excited I get after taking on a challenging job. I don't get intimidated or worried over a meticulous, picky person, I welcome the opportunity to gain their trust and satisfaction. Seeing the difference I have made in restoring someones floors is very rewarding. Also not always does a customer actually see the small things we do when working on a job. Examples, wiping baseboards, putting wall guards on the corners of your walls, putting plastic over all the appliances, and cabinets, etc. Taking the extra time to ensure that we are providing exceptional quality service. Going above and beyond!