Martin's All Floors Service LLC
About this pro
I will use them again!Nov 18, 2016Verified
We are new at this type of service but the Martins did an excellent job of showing us what the grout would look like when finished and this was done when they came and gave us an estimate. Their work couldn't have been better as we saw how clean our tile & grout was today(they came yesterday). Very friendly and great customer service. I would highly recommend them for tile&grout cleaning and carpet shampooing. Thank you Martin Family. Marge SmithOct 26, 2016Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?I do have a minimum. My pricing is determined a number of different ways. Depends on many different factors. What services am I providing, how many rooms, amount of square footage, etc. Each job is unique and requires different needs and attention. However I am the owner, I am always willing to work with people!
- What is your typical process for working with a new customer?Listening! I want to know what exactly the customers expectations are, what services they need, what they are hoping the end result will be. I then explain my process, my opinion, if I'm able to meet their expectations. I offer a free demo, that way we both know what the end result should be.
- What education and/or training do you have that relates to your work?I have been in the floor business and restoration since 1996. I started off running a maintenance crew at Discover Card. I then met someone who became a very good and dear friend to me and my family, I worked for his floor cleaning business before starting my own with my wife. I have taken classes and became certified in flood and water damage as well.