Martin's All Floors Service LLC

4.9
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(62)
4.9
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62 reviews
5
92%
4
6%
3
0%
2
0%
1
2%
  • Emilie C.

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    I will use them again!

    Nov 18, 2016Verified
  • Marjorie C.

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    We are new at this type of service but the Martins did an excellent job of showing us what the grout would look like when finished and this was done when they came and gave us an estimate. Their work couldn't have been better as we saw how clean our tile & grout was today(they came yesterday). Very friendly and great customer service. I would highly recommend them for tile&grout cleaning and carpet shampooing. Thank you Martin Family. Marge Smith

    Oct 26, 2016Verified

About this pro

Because we have kept our business small, we are able to take a more personal approach while remaining professional. We aren't interested in always focusing on quantity, instead we strive for the longterm customers, the referrals and repeat business. Quality over quantity! Because we are smaller, we do our own work, if there's a concern, we find a resolution. We take pride in what we do because our name is on it! We've kept it small in order to keep it more personal! I enjoy taking an old or dirty floor and transforming it to a new looking floor. I really enjoy meeting new people and having a relationship for years to come! If the job proves to be a challenge, I welcome it. We all love our homes, and places of business. We want them to look and feel good, there's a sense of pride. My job is specifically to treat your floors, which tends to be the main focal point when entering your home or business. Not just appearance but cleanliness. I also have met wonderful people (our customers) some of these customers have been with us since we started, they have watched our kids grow up they see the coupons, and ads with our family pictures on them. This is the kind of relationship we want to build with our customers!

Years in business

17

Times hired on Thumbtack

64

Number of employees

3
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Photos and Videos

26 photos

    Q & A

    • What should the customer know about your pricing (e.g., discounts, fees)?
      I do have a minimum. My pricing is determined a number of different ways. Depends on many different factors. What services am I providing, how many rooms, amount of square footage, etc. Each job is unique and requires different needs and attention. However I am the owner, I am always willing to work with people!
    • What is your typical process for working with a new customer?
      Listening! I want to know what exactly the customers expectations are, what services they need, what they are hoping the end result will be. I then explain my process, my opinion, if I'm able to meet their expectations. I offer a free demo, that way we both know what the end result should be.
    • What education and/or training do you have that relates to your work?
      I have been in the floor business and restoration since 1996. I started off running a maintenance crew at Discover Card. I then met someone who became a very good and dear friend to me and my family, I worked for his floor cleaning business before starting my own with my wife. I have taken classes and became certified in flood and water damage as well.
    Coverage Area for Martin's All Floors Service LLC is about 60+ miles of New River, AZ.