MAC-Repair

Phoenix, AZ

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About this pro

How does your service stand out?

We do not stop until we fix the problem, the cause of the problem, and we fix it correctly the first time, guaranteed.

What do you enjoy about the work you do?

Working with Apple computers, and meeting great people that love their Apple system.

Location

Phoenix, AZ 85001

Years in business

21

Number of employees

6

Times hired on Thumbtack

64

Reviews

42 Reviews
  • Geri D. Jan 27, 2017
    Apple Computer Repair
    Verified Review
    Pleased with Results
    Justin was able to transfer all my files and applications from my 8 yr old non-working computer to my new IMac with little to no distortion. He was sensitive to my schedule. Kept in touch with regular updates and offered reams of tips and hints about my new computer as well as MAC products in general. Would recommend to others with misbehaving computers!
  • Ryan D. Jan 2, 2017
    Computer Repair
    Verified Review
    Awesome work!
    Justin came on time, reviewed two computers that appeared to be moribund, worked methodically through various tests and ended bringing both computers back to life. Awesome!
  • Sara F. Dec 5, 2016
    Computer Repair
    Verified Review
    Excellent service
    Justin fixed my crashed hard drive! He came out the next day and figured out the problem then worked on it and fixed many other daily functioning problems. Also, I was able to upgrade the computer. I am very happy to have my mac working again and I highly recommend Mac-Repair!
  • Natalie S. Nov 19, 2016
    Computer Repair
    Verified Review
    Great service for MacBook Pro
    Thanks for the quick and thorough response to repair my MacBook Pro. Even though, I had to put her to rest I appreciate the time and effort in trying to repair her. Will definitely use MacRepair service in the future.
  • Sarah D. Oct 28, 2016
    Apple Computer Repair
    Verified Review
    Mac-Repair
    Very knowledgeable technician :.. came to house to pick up and deliver! Highly recommend Justin.
  • Jerry F. Jan 15, 2016
    Computer Repair
    Verified Review
    I had to cancel the appointment. From talking to the tech I felt he was very knowledgeable and showed good PR. I rate him four or more stars. Meanwhile, I did find I was using the wireless mouse incorrectly, problem solved. Thank you Thumbtack.
  • William D. Dec 17, 2015
    Computer Repair
    Verified Review
    Justin was on time. Did a very thorough job. I appreciate the quality work that he did. Would call him again tor any follow-up work
  • Bobbi M. Nov 2, 2015
    Apple Computer Repair
    Verified Review
    Justin was extremely knowledgeable, efficient and friendly to boot. I'd work with him again in a second (but hopefully won't have to for a while). :)
  • Kathy H. Oct 21, 2015
    Apple Computer Repair
    Verified Review
    Justin is brilliant! The best guy we have ever had!
  • Nancy P. Oct 3, 2015
    Apple Computer Repair
    Verified Review
    Justin super helpful. Fair price. WILL use Mac-Repair again.
  • Jerry A. Aug 1, 2015
    Network Support Services
    Verified Review
    Justin at Mac Repair did an excellent job. First resolving my multiple email confusion and next doing a tune-up for both of my Macs. I can recommend Justin to focuse on the job until it's done to your satisfaction.
  • Julie D. Jul 15, 2015
    Computer Repair
    Verified Review
    Really appreciated honest assessment of what Justin could tell straight away and what he couldn't. Also super appreciated personal pick up and drop off of my computer.
  • Justin F. Jul 9, 2015
    Computer Repair
    Verified Review
    They were nice and took good care of my mom, they say that they work on Macs, but they still have some experience with PC as well. I'll go back in the future if I need anything else.
  • Roxane G. Jun 17, 2015
    Computer Repair
    Verified Review
    Justin is a wealth of knowledge. I'm impressed by his vast knowledge of MACs. Will definitely contact him again!
  • Charles A. May 13, 2015
    Computer Lessons
    Verified Review
    On time, to the point, and very helpful.
  • Chris B. Apr 27, 2015
    Computer Repair
    Verified Review
    Although Justin wasn't able to complete the repairs due to warranty issues, his honesty and integrity are truly commendable. I will send any work to him that I can.
  • Brian A. Apr 22, 2015
    Apple Computer Repair
    Verified Review
  • Jean N. Apr 20, 2015
    Computer Repair
    Verified Review
    Justin arrived on time and worked diligently for several hours fixing my IMac, printer, wireless and IPad. He was focused and explained everything to my satisfaction. I am very pleased with his work. He's also a nice guy and has a sense of humor. Thank you!
  • Michael O. Apr 19, 2015
    Data Recovery Service
    Verified Review
    Justin is a wonderful computer mechanic...methodically worked through the many issues on my Mac. iPhone, and iPad. 7 hours later, from his wealth of experience, and tenacity with a 2-1/2 hr phone conversation with Apple, everything I knew of was fixed, and many things I did not know of were fixed. Bravo
  • Jo K. Apr 17, 2015
    Computer Lessons
    Verified Review
    Justin is very easy to work with. He explains everything very well and quite completely. He still has some work to do on my computer. So I'm He arrived exactly on time. waiting until that is done before I reevaluate the 4 star rating. He was here about 3 hors syncing my phone, i pad , to to my computer. He also addresses some other problems of which I was not aware.
  • Sandra M. Mar 12, 2015
    Computer Repair
    Verified Review
    Justin did a very thorough job! He spent 4 hrs working on both my computer and printer. It is working beautifully, and I can print now both wireless and USB. He spent time with me explaining what he was doing. I will recommend Mac Repair to my friends.
  • Nick P. Mar 10, 2015
    Apple Computer Repair
    Verified Review
    I worked with Justin for several hours on my 7 year old imac which would not boot up. I am a senior citizen who has had mac's since the early 80's.He did a fantastic job diagnosing the issues and fixing it without major repairs to the mac. Did a super job of educating and without a doubt knows everything there is to know about macintosh computers. If you are reading this and are in need of mac repair, Justin is the guy to call. Don't waste your time with anyone else (i had called three places until i found mac repair). He's affordable, doesn't make stuff up and is fast. Believe me, just go with him. If i could give him more stars i would! nick
  • Mary B. Mar 6, 2015
    Computer Repair
    Verified Review
  • Bheelek E. Feb 27, 2015
    Computer Repair
    Verified Review
    This is my first time getting someone from the Internet, so my son told me to be very careful. Justin from Mac Repair arrived in a timely manner and started working on the many problems I had with my IMac desktop. He was not satisfied until he double checked the computer and very promptly and solved my problem. Justin was very helpful with other questions I had about my computer, He took extra time to explain things to me at no extra charge. His charge for the preliminary problem was very fair. He even went so far as to explain something on my cell phone for me. I would certainly call him again. He was polite and didn't seem in a hurry to leave, but wanted to explain things to me as he realized I didn't know much about computers, I would certainly call him yearly for my computer tune up. Thank Justin, I am very grateful! Bheelek
  • Joseph L. Feb 5, 2015
    Apple Computer Repair
    Verified Review
    The best tech in AZ bar none. Justin is the real deal, reasonable and thorough. I learned more in the two days working with justin than anyone who has claimed they worked on macs. He took the time to educate me. My application is music and photography and it was imperative that my machine a MacBook Pro including a G5 for protools was clean and running perfect. I wouldn't recommend anyone other than justin for the job. AZ doesn't have an enormous amount of knowledgeable techs as does Silicon Valley where I lived during the eighty's. Justin is Silicon Valley in phoenix. Simply the best.. Jlr
  • Jeff J. Feb 4, 2015
    PC Computer Repair
    Verified Review
    Mac Repair just picked up my PC. ETA for repairs and return is 2-3 days.
  • Steve L. Jan 27, 2015
    Apple Computer Repair
    Verified Review
    Justin spent a great deal of time with me both on the phone and in person helping me with issues in my MacBook Pro and is still working on an solution to get my old iBook G4 up and running again. The kind of individual attention and time provided me is a rare luxury nowadays!
  • Gary S. Jan 25, 2015
    Outstanding. Justin really knows his stuff. Any questions and he can answer them in English, not just techie lingo. On time. Fast. Thorough. Highly recommend for Mac Repair.
  • Alex D. Jan 22, 2015
    Computer Repair
    Verified Review
    Justin from Mac Repair arrived very promptly and solved my problem. Justin was very helpful with other questions I had about my computer, He took extra time to explain things to me at no extra charge. His charge for the preliminary problem was very fair. He even went so far as to explain something on my cell phone for me. I would certainly call him again. He was polite and didn't seem in a hurry to leave, but wanted to explain things to me as he realized I didn't know much about computers... A. Delakowitz
  • Kurt P. Jan 13, 2015
    Apple Computer Repair
    Verified Review
  • Claes B. Jan 13, 2015
    Computer Repair
    Verified Review
    Justin at Mac repair is knowledgable and meticulous. He takes his time and doesn't quit until the problem is solved. The cost for his services are very reasonable. I will call him again if I have an issue with my Mac.
  • Brandon K. Jan 3, 2015
    Computer Repair
    Verified Review
    Very prompt! Very professional! Very Knowledgeable! I would recommend Mac-Repair to anyone that needs computer or network equipment work done!
  • Joanne R. Dec 8, 2014
    Computer Lessons
    Verified Review
  • Jane B. Dec 2, 2014
    Computer Repair
    Verified Review
    I still am getting used to the installed updated program. I have a question or two and will call Justin if I feel I need to or am stumped. Justin is very articulate in explaining computer workings to a non-technical person, which I appreciate very much!
  • Steve B. Nov 23, 2014
    Apple Computer Repair
    Verified Review
    Justin arrived promptly, displayed excellent knowledge and repaired all issues in a timely fashion. I highly recommend Mac Repair.
  • Douglas S. Nov 9, 2014
    Computer Repair
    Verified Review
    Found Mac Repair to be very professional.. Excellent communications, from conformation on arrival time, explaining process in what was being done, to education on upkeep for my computer.. I will continue to use Mac Repair for annual tune ups, barring an issues in-between. Most important, my computer is back to running like out of the box new! Fixed several corrupt files, cleaned up system which hadn't been tended to by a professional for the 4+ years owned IMac..
  • Tommie R. Aug 9, 2014
    Computer Repair
    Verified Review
    Justin helped when my screen went completely black. He was prompt, polite, and friendly. When the expected quick fix did not do the job, he persevered until the problem was resolved.
  • Justin C. Aug 3, 2014
    Apple Computer Repair
    Verified Review
    The service was great! He worked quickly and really seemed to know what he was doing. He was also really friendly and reasonably priced!
  • Mark C. Jul 19, 2014
    Apple Computer Repair
    Verified Review
    Justin was able to retrieve my info and eventually get my computer back to me. There was a lot of confusion as to which phone number should be used to communicate with him, which caused a long delay getting my computer back, but he was able to get the job done.
  • John L. Jul 14, 2014
    Apple Computer Repair
    Verified Review
    Justin took the time to explain what he was doing and why. Even after he left and I had a problem he took returned my phone call and walked me thru the steps to correct my problem. He was very helpful and I would use him again if I have additional problems.
  • Jonathan D. May 30, 2014
    Apple Computer Repair
    Verified Review
    Great company with great people. Justin was very knowledgeable and put in the extra work to fix my computer. If I have any other issues I will definitely call him again. Thanks
  • Maureen M. Apr 18, 2014
    Computer Lessons
    Verified Review
    Great tech skills and fast reply. We will do this!

Q&A

What education and/or training do you have that relates to your work?
Computers, OS's, Programs, Software, etc. are always changing, up-dating, and usually improving. New information about these recent developments Is part of normal business operations here at the Mac-Repair Company.
How did you get started doing this type of work?
Apple Computers are and always have been a better system, then most all of the rest of the systems out there.
What types of customers have you worked with?
Operating system and Software repair(s) or replacement(s) is by far the biggest issue for any Computer System. Followed by up-grades to the system and replacement parts for the system.
What advice would you give a customer looking to hire a provider in your area of work?
Look for a Company or a technician that specialize in the type of system that you have. Find someone that will fix the problem that you are having, and fix the cause of it also.
What questions should customers think through before talking to professionals about their project?
Making a list and asking questions helps us to help you. The person(s) using the computer and how they use it is a big part of the total system. The more information about their system that can give the technician with the details about any and all of the issue(s) that they are having will help the customer in the long run.