|Sunday||12:00 a.m. to 12:00 midnight|
|Monday||12:00 a.m. to 12:00 midnight|
|Tuesday||12:00 a.m. to 12:00 midnight|
|Wednesday||12:00 a.m. to 12:00 midnight|
|Thursday||12:00 a.m. to 12:00 midnight|
|Friday||12:00 a.m. to 12:00 midnight|
|Saturday||12:00 a.m. to 12:00 midnight|
About this pro
Sam was awesome. I was having a very frustrating issue and he fixed it in 5 minutes. I will use him for any future issues.Aug 15, 2018VerifiedSam E.'s reply
Nice working with you to get your audio back. Enjoy!
Sam quickly helped access my files on my external hard drive.Jul 22, 2018VerifiedSam E.'s reply
Thanks Jason! I was glad to assist.
Sam was a PLEASURE to work with!! He knew ALL the answers to my complex computer problems, and corrected them over the phone, in a lot less time then I expected! What a PROFESSIONAL!!Jul 8, 2018VerifiedSam E.'s reply
Thanks Paul, I enjoyed working with you. I am glad to be of service to you in a fast and effective manner.
"Sam" w. the ITDGroup was genuinely helpful with our computer problem from beginning to end. I was pleasantly surprised with his pleasant nature yet true professionalism, and for that I thank you. BillJun 16, 2018VerifiedSam E.'s reply
I was glad we were able to assist you with the out of pocket on your part. If you need anything in the future, please keep me in mind. Semper Fi!
Sam was professional and knowledgeable. Appreciate the way he explained issues while understanding I’m not computer knowledgeable. Pleasant experience on something I have dreaded dealing with. Would and have already highly recommended him for friends!Jun 16, 2018VerifiedSam E.'s reply
Thanks Doris! I really enjoyed working with you. I appreciate you referrals.
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.
- What is your typical process for working with a new customer?The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them. Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.
- What education and/or training do you have that relates to your work?I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.