theITDGroup LLC

Phoenix, AZ

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About this pro

How does your business stand out?

We take the time to ensure your technology issue has been successfully resolved. We are a company that believes to assist you in getting the job done correctly and with the lowest possible cost to you the customer.

What do you enjoy about the work you do?

I like helping people of all ages in learning new technology. It is fun to see how excited people can get in learning how computers work and how it can help in the everyday operation of our lives.

Location

Phoenix, AZ 85027

Background check

Complete

Years in business

8

Number of employees

2

Times hired on Thumbtack

287

Reviews

169 Reviews
  • Tim D. Aug 17, 2017
    Computer Repair
    Verified Review Updated
    I had a hdd crash and I submitted to thumbtack. Sam came back right away with a (reasonable) quote. I spoke with him via the messenger and decided on his services. I wasn't sure he would be able to help me with it (it was clicking), but he came over, got it, and tried a few things anyway. Ultimately it was fruitless (beyond his means), and he gave me a few other options and didn't charge me. I'll definitely call again.
  • Verified Review Original
    Sam E. Aug 16, 2017

    Thanks Tim!

  • Charles C. Aug 15, 2017
    Data Recovery Service
    Verified Review
    did exactly what we needed. thank you so much for the fast response on such a short time frame for us. HIGHLY RECOMMENDED!
    Sam E. Aug 16, 2017

    Good Morning Charles, It was nice meeting you and your wife. Glad to have successfully resolved your technology issue. Take Care!

  • Jennifer L. Aug 14, 2017
    Router Setup and Installation Services
    Verified Review
    Sam showed up on time and explained everything that he was doing. I needed an old router and modem swapped out for new ones and had no idea to accomplish this on my own. He was patient with me and I feel I even learned something in the end.
    Sam E. Aug 16, 2017

    Good Morning Jennifer, It was nice meeting you and your husband. Glad that I was able tot get your equipment swapped out with no issues. I am always willing to teach anybody on how to get fix technology issues. Thanks!

  • John D. Aug 10, 2017
    Computer Repair
    Verified Review
    Immediate service....great communication and excellent technical expertise.
    Sam E. Aug 11, 2017

    Good Morning John, Glad I was able to get you back up and running in a day turn around. Thanks!

  • Saul V. Aug 8, 2017
    Computer Repair
    Verified Review
    I needed my screen replaced, however I didn't want to overspend. Well this guy did exactly that. Giving me what I needed at the best price I could find. He was quick, cooperative, understanding, as well as dedicated. They have for sure gain a customer with me, and I'll be sure to go back if needed and as well recommend him to others as well.
    Sam E. Aug 9, 2017

    Thanks Saul! It was very nice meeting you. Glad I was able to assist you in getting back on your laptop.

  • Thumbtack Customer Jul 2, 2017
    :-)
    Sam E. Jul 3, 2017

    Thanks!

  • Dagmar Y. Jun 28, 2017
    Technology Support Service
    Verified Review
    I had a very pleasant experience, Sam was on time and very patient. He got my printer to work and answered a lot of my questions. I would recommend him to friends!
    Sam E. Jun 29, 2017

    Good Morning Dagmar, I was glad that I was able to successfully resolve your technology issues. It was very nice working with you and should you have any further questions, please give me a call.

  • Amanda B. Jun 28, 2017
    Computer Repair
    Verified Review
    He was very professional and knowledgeable about my issues and was trying to figure out a way to fix my computer without having to reformat. His pric is awesome! I would have paid much more had I gone to someone else.
    Sam E. Jun 28, 2017

    Good Afternoon Amanda, I was very happy we were able to get your computer up and running in a timely fashion. It was a pleasure working for you.

  • Stacy K. Jun 27, 2017
    Computer Repair
    Verified Review
    Excellent company to work with. I will definitely use again.
    Sam E. Jun 27, 2017

    Good Morning Stacy, I was glad I was able to assist you in getting back up and running in a timely fashion.

  • Ronda C. Jun 20, 2017
    Network Support Services
    Verified Review
    Sam helped me address wireless connectivity issues.
    Sam E. Jun 21, 2017

    Thanks Ronda! It was nice working with you and your husband. I am glad your issues were successfully resolved.

  • Chandon T. Jun 19, 2017
    Data Recovery Service
    Verified Review
    Sam was quick to help look at my problem and kept in constant communication with what was happening. He offered great advice on other computer needs and is a genuine person.
    Sam E. Jun 19, 2017

    Thanks Chandon! It was very nice meeting with you. Hope to work with you in the future.

  • Bruce B. Jun 9, 2017
    Router Setup and Installation Services
    Verified Review
    On time, very polite and knowledgeable
    Sam E. Jun 9, 2017

    Thanks Bruce! It was a pleasure meeting you and your family. Great working for you!

  • Andrew K. Apr 12, 2017
    Web Design
    Verified Review
    Excellent customer service
    Very knowledgeable and very professional. This is a great company with amazing customer service. I believe that I was a hard case and I was pleased with all of the patience and professionalism that was provided. I would highly recommend this company to anyone.
    Sam E. Apr 19, 2017

    Thanks Andrew! It is my pleasure to have worked for you. Looking forward to work with you in the future should you need anything. Thanks!

  • Debra M. Apr 9, 2017
    Computer Repair
    Verified Review
    Excellent service!!!
    Sam took care of all my problems. He charged exactly what he quoted and went above and beyond. He retrieved very important files off my crashed computer and then when he brought the old computer back he helped me set up a backup schedule on my new computer. He also checked the printer and other connections to make sure I was up and running seamlessly.
    Sam E. Apr 9, 2017

    Good Afternoon Debra, It was a pleasure to have worked for you. Glad that we were able to retrieve those pictures, they are priceless. Thanks!

  • Beth A. Mar 27, 2017
    Computer Repair
    Verified Review
    Highly recommended
    Sam was knowledgeable, patient with my questions and thorough with his research. Would highly recommend him.
    Sam E. Apr 9, 2017

    Hello Beth, Glad to have been able to assist you with your technology issues.

  • Su L. Mar 2, 2017
    Computer Repair
    Verified Review
    OUTSTANDING Service
    Most simply put, the ITDGroup is Outstanding! Sam is extremely knowledgeable while also helpful. Not your typical IT guy (that's a great thing, btw), Sam is patient with and concerned for his clients' computer problems. He hangs in there with the you until everything is "back to normal". theITDGroup is the computer technician team you want. Thanks, Sam!
    Sam E. Apr 9, 2017

    Thanks Su, I was happy to have assisted you. Hope everything runs smoothly for you.

  • Robi E. Feb 20, 2017
    Network Support Services
    Verified Review Updated
    Sam was able to fix my problem in a timely matter. I would recommend him for any network problem.
    Sam E. Mar 1, 2017

    Hi Robi, Thanks for allowing me the opportunity to assist you. Hope everything continues to work for you. Thanks!

  • Verified Review Original
    Sam was able to fix my problem in a timely matter. I would recommend him for any network problem.
  • Toni S. Feb 14, 2017
    PC Computer Repair
    Verified Review
    Terrific
    Sam was terrific -- super responsive, understanding, kind, and thorough. I needed to have my desktop repaired in a hurry and Sam came through for me on a Saturday. Thank you Sam!
    Sam E. Feb 15, 2017

    Hi Toni, It was a pleasure to resolve your technology issue in a timely manner. Glad that all your pictures were saved. Thanks!

  • Terri A. Feb 1, 2017
    Computer Repair
    Verified Review
    Excellent Service !
    Very happy with the service. My hard drive in my laptop died. Sam was able to replace it as well as hook up our printer to our two laptops. Extremely courteous and knowledgeable. Patient too, as he came during rain storm and my visit from daughter in law and 5 grandkids ages 7 and under !
    Sam E. Feb 2, 2017

    Hi Terri, It was very nice meeting you and your family. I don't mind kids at all. Family is the most important think in the world. I was just glad that I could get you laptop up and running. Thanks!

  • Barbara W. Jan 20, 2017
    PC Computer Repair
    Verified Review
    Technician fixed the connection between my computer and my printer
    I called the technician about an error for the CPU fan. I'm still getting the error even though the fan is turning. The recommended replacement fan is not available so basically, that issue is still unresolved. However, the technician DID fix my printer so it could communicate with my computer, and that issue is now fixed. He was very nice and knowledgeable but just not sure how to proceed to get the CPU fan error message to stop popping up.
    Sam E. Feb 2, 2017

    Thanks Barbara! It was very nice working with you and should you need anything further, please keep me in mind.

  • Cynthia B. Dec 9, 2016
    Computer Repair
    Verified Review
    Great service!
    Sam was extremely professional and went over everything in a very detailed form. He explained everything. We will definitely be using his services in the future, if needed.
    Sam E. Dec 12, 2016

    Thanks Cynthia, It was very nice meeting you and your family. I am glad that I was able to get the computer up and running faster.

  • Rebecca S. Nov 29, 2016
    Computer Repair
    Verified Review
    Great quality of work and customer service
    He was very courteous and knowledgeable about the issue with my son's laptop (screen was broken). He respected our family's time, got the replacement product in a timely fashion while looking for the best deal, and the install went very smooth. I really appreciate the help he provided!
    Sam E. Nov 29, 2016

    Thanks Rebecca! I was very glad that I was able to fix your son's laptop screen.

  • Dominic N. Nov 22, 2016
    Computer Repair
    Verified Review
    Very Satisfied
    Sam called to let me know when he would arrive. The computer was freezing up, so we went step-by-step through every program and deleted everything unnecessary. Sam explained why he did each step. When all was done, the computer works great. We expected the computer would have to go to a shop for a while, but Sam was able to clear it up right on site. Fee came in less than 100 bucks. I will use this service again. Very Satisfied.
    Sam E. Nov 22, 2016

    Thanks Dominic! I was happy to have assisted you in getting your technology issues resolved.

  • Dennis M. Nov 21, 2016
    Computer Repair
    Verified Review
    Happy customer
    Sam corrected the problem that I had in a timely manner at a reasonable cost.
    Sam E. Nov 21, 2016

    Thanks Dennis! It was very nice working with you. If you ever need anything in the future I can assist remotely should you need assistance.

  • Roger S. Nov 20, 2016
    Computer Repair
    Verified Review
    superb!
    exellent service fast and sooner then expected.
    Sam E. Nov 21, 2016

    Thanks Roger, I am glad I was able to get it faster than expected.

  • Dot L. Nov 20, 2016
    Computer Repair
    Verified Review
    Good work.
    Thought I had a virus was not able to do several things. Sam took several items of the computer said they were not needed. He took time to show me a few things that I did not know. Would recommend ITD Group and definitely would use again. Also price was good
    Sam E. Nov 21, 2016

    Thanks Dot! It was a pleasure meeting you and working for you. Glad we were able to resolve your technology issues.

  • Lad S. Oct 31, 2016
    Computer Repair
    Verified Review
    Terrific Service
    I requested a quote and Sam called me in less than 10 minutes. I explained the problem to him and he was able to walk me through a fix on the phone in less than 5 minutes. Great job and I'll be back for my preventative maintenance
    Sam E. Oct 31, 2016

    Thanks Lad! I am glad I was able to assist you quickly. I will be happy to assist you in the future.

  • James W. Oct 28, 2016
    Computer Repair
    Verified Review
    Thanks!
    Thank you for helping my friend by repairing the power jack on her laptop!
    Sam E. Oct 31, 2016

    Thanks James. It was nice working with your friend. Please keep me in mind should you need any further assistance.

  • Leta A. Oct 12, 2016
    Computer Repair
    Verified Review
    Good experience , thank you.
    Could not get my printer to print. Sam out of town so sent colleague. Printer having problem staying connected to wireless so we ended up wiring it. Works fine now and only thing that could have been better is he did not have usb cable with him first time so had to make a second trip.
    Sam E. Oct 15, 2016

    Thanks Leta! I am glad that Luis was able to help you get your printer working. We will have to make sure that we carry extras cables.

  • Kenneth K. Oct 5, 2016
    Computer Repair
    Verified Review
    Professional computer advice
    I had problems with my power supply--deciding if it was the adapter or battery or both. He diagnosed it immediately and directed me to a store for solution. Perfect advice, professionally done, polite, aggressively helpful. 5 star rating !!!
    Sam E. Oct 5, 2016

    Thanks Kenneth, Glad I was able to assist you with your technology issue. If you need anything else please keep me in mind.

  • Marcia J. Oct 3, 2016
    Computer Repair
    Verified Review
    My New Go-To Person for Computer Problems
    Sam solved both of my computer problems over the Internet (and phone) in an hour. He was efficient, knowledgeable, easy to work with, and prompt. In fact, there was no wait time at all - we started work the minute he answered the phone. I was very impressed (and grateful), and I recommend him most highly.
    Sam E. Oct 4, 2016

    Thanks Marcia! It was a pleasure working with you. If you need anything in the future please keep in mind.

  • Avelino P. Sep 29, 2016
    Technology Support Service
    Verified Review
    You'll be very happy with theITDGroup.
    Sam was great. Really knew his stuff. My project involved working with him remotely and he was great at getting things done and following up with minimal direction. I will definitely be calling him with any other projects I have in the area.
    Sam E. Oct 4, 2016

    Thanks Avelino! It was great working for your company. Please let me know if you need anything else in the future.

  • Lilani J. Sep 23, 2016
    Printer Repair
    Verified Review
    Expert advice
    Received professional and expert advice over the phone. He quickly analyzed the situation and provided me with recommendations for repair/replacement of my printer. Terrific service received!
    Sam E. Sep 23, 2016

    Appereciate your review! It was nice working with you. Thanks Lilani!

  • Kris M. Sep 15, 2016
    Great job!!
    Sam was able to help me resolve a problem over the phone. Very nice and personable!
    Sam E. Sep 16, 2016

    Thanks Kris!

  • David S. Aug 31, 2016
    Computer Repair
    Verified Review
    Great experience.
    Prompt service at a great rate. Nice owner, very diligent.
    Sam E. Sep 2, 2016

    Thanks David, glad I could be of assistance!

  • William B. Aug 30, 2016
    Computer Repair
    Verified Review
    Sam was resourceful in finding a solution to a complex problem.
    Sam E. Aug 30, 2016

    Thanks William! Hope to work with you in the future should you need any assistance.

  • Rachel M. Aug 27, 2016
    Computer Repair
    Verified Review
    Immediate callback with a quote. Fixed my issue remotely right then. Issue resolved within 1 hour. Sam was awesome and told what he was looking at and what he was checking and why.
    Sam E. Aug 28, 2016

    Thanks Rachel, It was pleasure working with you. Glad that I could be of assistance.

  • Brenda E. Aug 23, 2016
    Computer Repair
    Verified Review
    Awesome company. Will recommend to everyone.
    Sam E. Aug 24, 2016

    Thanks Brenda! I was glad to be of assistance to you and your son.

  • Gary S. Aug 13, 2016
    Computer Repair
    Verified Review
    Sam was very punctual and courteous. He completed the job as described. Payment was efficient.
    Sam E. Aug 14, 2016

    Thanks Gary! It was great working for you.

  • David B. Jul 21, 2016
    Computer Repair
    Verified Review
    My Company had a DOA computer after we upgraded to Win 10. Sam did a excellent job of figuring out what was wrong and fixing it. He went well beyond the call of duty. I have already asked Sam for a proposal to institute best practices for the management of data backup and anti-virus mgmt. Sam's company is my official IT partner going forward. He does what he says he is going to do and does it in a very timely manner. He even picked up the DOA computer and delivered it back in less than 24 hours. He reinstalled it and ran extra malware software after installation at no extra charge. Outstanding. David Brooks, Morris & Brooks Allstate.
    Sam E. Jul 25, 2016

    Thanks David, I was glad I was able to assist you and your company. I look forward in working with you on new projects.

  • Billy R. Jul 9, 2016
    Computer Repair
    Verified Review
    Sam was a great person to work with. He was fast and efficient. He never pushed for more services than and I needed. He talked me through everything he did and was very understanding of the service my pc needed. I highly recommend Sam and his company to anyone that needs fast, fair, and reliable service on their computers.
    Sam E. Jul 11, 2016

    Thanks Billy, I am glad I was able to assist you in getting back on your computer in a fast and efficient manner.

  • Jana M. Jul 4, 2016
    Computer Repair
    Verified Review
    Internet wasn't working right, so cleaned it up.
    Sam E. Jul 11, 2016

    Thanks Jana! It was nice working for you...

  • Hunter L. Jun 3, 2016
    Computer Repair
    Verified Review
    Fixed my kids laptops which were filled with malware. Did it quickly and at very affordable prices.
    Sam E. Jun 7, 2016

    Thanks Hunter! Hope the kids are having fun with them!!

  • Anozira L. Jun 1, 2016
    Router Setup and Installation Services
    Verified Review
    I hired the ITDGroup LLC to install a new server onto my business network, set up a new computer and install and network a new version of Quickbooks Pro 2016 on two computers. Sam was prompt, professional and did a great job for a very reasonable fee. I would definately recommend him and will hire him again for our future business computer needs.
    Sam E. Jun 7, 2016

    Thanks, It has been a pleasure working with you and your company. I will look forward to working with you in the future. Thanks!

  • Karen K. May 26, 2016
    We were very satisfied with Sam's willingness to come to us and accommodate our needs.
    Sam E. May 27, 2016

    Thanks Karen! It was very nice working with you. I am glad I was able to get the digitizer to work since it had not worked since the purchase of the laptop.

  • Jeff H. May 20, 2016
    Computer Repair
    Verified Review
    Laptop fine, need a provider or own router.
    Sam E. May 23, 2016

    Thanks for your Service! It was a pleasure working with you. Semper Fi!

  • Mike R. May 20, 2016
    Router Setup and Installation Services
    Verified Review
    A tough & confusing job, but Sam stayed with it and helped us get the problem solved in a quick & efficient manner. Would highly recommend services.
    Sam E. May 20, 2016

    It was really nice working for you Mike. Thanks! Hopefully I can be of assistance in the future.

  • Eva H. Apr 29, 2016
    Computer Repair
    Verified Review
    Sam has done a great job. We sure will recomend to our family and friends. Thanks for the profesional service. Eva
    Sam E. May 28, 2016

    You are Welcome! It was a pleasure working for you. Thanks!

  • Melissa B. Apr 26, 2016
    Computer Repair
    Verified Review
    Sam E. Apr 28, 2016

    Thanks Melissa!

  • Julio C. Apr 20, 2016
    Computer Repair
    Verified Review
    Sam E. Apr 28, 2016

    Thanks Julio!

  • Pollie C. Apr 9, 2016
    Computer Repair
    Verified Review
    Wonderful customer service and very timely. Honest and fair.
    Sam E. Apr 11, 2016

    Thanks Pollie! Glad to assisted you.

  • Sharon W. Apr 7, 2016
    Computer Repair
    Verified Review
    I called today and my job was completed today...a super fast turnaround! I'm very pleased with the service and the fact that the technician stayed until the job was complete! He had a great knowledge base, inciteful, and very helpful. I would definitely recommend them to other business owners.
    Sam E. Apr 8, 2016

    It was a pleasure meeting you Sharon. I was glad that I was able to successfully resolve your network issues and look forward to working with you in the future. Thanks!

  • Brittany B. Mar 31, 2016
    Network Support Services
    Verified Review
    Sam called me right away, talked with me about the issues we were having, and gave me some ideas to try before having him come out. I was amazed at the amount of information he was able to provide me without having to come to my house! He went above and beyond, saving us time and money. Sam will be the first person I call next time I am having internet issues!!
    Sam E. Mar 31, 2016

    Thanks Brittany. I was glad to be of assistance.

  • Earl M. Mar 29, 2016
    Computer Repair
    Verified Review
    Great help. Thank you
    Sam E. Mar 30, 2016

    Thanks Earl! Glad I was able to help you remotely.

  • Arnie G. Mar 28, 2016
    PC Computer Repair
    Verified Review
    Sam came when he said he would, quickly determined the problem and fixed it. Additionally he checked some other performance issues and installed spyware/malware detection software...all in less than one hour. Thanks
    Sam E. Mar 29, 2016

    Thanks Arnie, I am glad to assisted you in getting it working in a timely manner. Nice meeting you.

  • David L. Mar 18, 2016
    Computer Repair
    Verified Review
    Sam arrived promptly. Knew what he was doing and solved my issues quickly and effectively. My internet connection was slower than a politician in keeping promises. Not anymore!
    Sam E. Mar 29, 2016

    Thanks David! Hope everything continues to work for you.

  • Tom R. Mar 10, 2016
    Computer Repair
    Verified Review
    Technician was excellent! Very knowledgeable professional and courteous.
    Sam E. Mar 14, 2016

    Thanks Tom!

  • Barry B. Mar 7, 2016
    Data Recovery Service
    Verified Review
    Sam had a ton of 5 stars and to be honest I was thinking they were phony until he came over and got everything working right in short order. He's the man!
    Sam E. Mar 8, 2016

    Hello Barry, I totally understand how it could look like the reviews are phony. I try my best to give awesome Customer Service to all my customers. I am glad I was able to get everything running for you.

  • Kris T. Mar 7, 2016
    Computer Repair
    Verified Review
    Sam contacted me within minutes of my request, was reasonably priced and came the same day. My computer was working great in no time. Highly recommended!
    Sam E. Mar 8, 2016

    Thanks Kris! It was a pleasure working with you and your husband. Glad that I was able to assist you.

  • Nick M. Mar 6, 2016
    Computer Repair
    Verified Review
    I was traveling through Phoenix, stuck in a hotel with an overheating computer. When I talked to Sam by telephone, he thought through the problem with me and offered simple ideas that I could try on my own to see whether they resolved the problem.... and they did! He was super nice, very practical, and enormously helpful. I called because I was getting an error message that one of the cooling fans in my computer was not working or was not working well enough. I thought "I need a new fan," and reached out asking for that help. After Sam learned that I was passing through town on a business trip and that there was no way we could get the parts in time, he asked, "Do you have any fan activity at all?" When I said, "yes," he said, "Why don't you try either with a vacuum cleaner or a little forced air (you can buy a can of that locally) to clear out the vent. Maybe there's dust blocking the vent. Try that and maybe your problem will be solved. If it isn't then I can come and try cleaning out the computer. If that doesn't fix it, then you'll need to look at the fan." He also suggested some other things I could do. VERY practical and low key. As it turned out, blowing out the vent solved the problem. Thank you, Sam!
    Sam E. Mar 7, 2016

    Good Morning Nick, Glad to assist you with your technology issue. Let me know if you need any further assistance. Thanks!

  • Leonidas P. Feb 26, 2016
    Data Recovery Service
    Verified Review
  • Patty W. Feb 25, 2016
    Computer Repair
    Verified Review
    Sam E. Feb 25, 2016

    Thanks, it was great meeting both of you. Hope everything is working out Great!

  • Melissa G. Feb 23, 2016
    Computer Repair
    Verified Review
    I needed data downloaded from an external hard drive. The drive might have viruses, malware, etc so I didn't want to download the data onto my desktop computer. Sam determined that my drive didn't have any problems. Then he downloaded my data onto DVDs as I requested. Sam was quick, professional and competent. I'll definitely use Sam again for all my technology needs!
    Sam E. Feb 24, 2016

    Thanks Melissa. I was glad I was able to assist you in getting your data off your external hard drive.

  • Al S. Feb 23, 2016
    Router Setup and Installation Services
    Verified Review
    Sam was prompt and proficient.
    Sam E. Feb 23, 2016

    Thanks Al! It was a pleasure working for you. If you ever need anything in the future, please give me a call.

  • Marylou K. Feb 22, 2016
    PC Computer Repair
    Verified Review
    Sam E. Feb 23, 2016

    Thanks Marylou!

  • John B. Feb 22, 2016
    Computer Repair
    Verified Review
    Quick service and they kept me apprised of what was happening. Reasonable rates, kept to two hours of work.
    Sam E. Feb 24, 2016

    Thanks John. It was very nice working with you. Glad to been able to assist you.

  • Dayna S. Feb 20, 2016
    Computer Repair
    Verified Review
    My computer had stopped working and I had not gotten a chance to save all of my pictures before it happened. Sam was able to recover all of our data and safely put it onto an external hard drive for us all at a price that was more than reasonable!!! Thank you Sam!
    Sam E. Feb 24, 2016

    Thanks Dayna! It was nice meeting you and your husband. I was glad to get those important pictures back for your family.

  • Delia C. Feb 13, 2016
    Computer Repair
    Verified Review
    Sam changed the screen on my laptop, removed a lot of unwanted programs and reset my computer. He was fast in all the processes and taught me how to keep the computer safe.
    Sam E. Feb 24, 2016

    Thanks Delia. Hope the screen works well for you! Glad I was able to remove those unwanted programs.

  • Jim S. Feb 13, 2016
    Router Setup and Installation Services
    Verified Review
    Was having issues with Internet connections. Sam came in and fixed the problem within one hour and had things running great.
    Sam E. Feb 24, 2016

    Thanks Jim. Glad to assisted you in getting your router back up and running.

  • Maile P. Feb 10, 2016
    Computer Repair
    Verified Review
    My computer hard drive needed to replaced and my children's computer was running slow . Sam was professional and courteous. He did a great job and both computer were ready to use in no time. Thank you Sam.
    Sam E. Feb 11, 2016

    Good Morning Maile, It was a pleasure working for you. Hope everything runs smooth. Thanks!

  • Bill T. Feb 7, 2016
    Router Setup and Installation Services
    Verified Review
    Need WiFi signal to be improved in some spaces in our office. ITD contacted me immediately and came to my office. Sam figured out a solution and returned the next day and solved the problem in an hour. Everything went well. We will be using ITD in the future for our technology needs.
    Sam E. Feb 8, 2016

    Good Morning Bill, Glad I was able to assist in resolving your network issues. Let me know if you need anything further. Thanks!

  • R. M. Feb 2, 2016
    Computer Repair
    Verified Review
    Sam E. Feb 8, 2016

    Thanks!

  • John L. Jan 12, 2016
    Computer Repair
    Verified Review
    Assistance was provided for the removal and elimination of unsolicited junk email messages from foreign countries. Numerous corrupt documents were also removed and suggestions made to eliminate the continued unwanted changes to my word and pdf documents.
    Sam E. Jan 12, 2016

    It was a pleasure working for you. Hope we can eliminate those unsolicited emails. Thanks for your Service! Semper Fi!

  • Ferlencia N. Jan 9, 2016
    Computer Repair
    Verified Review
  • Kristen M. Dec 17, 2015
    Computer Repair
    Verified Review
    Sam is amazing! He's like a computer magician! He let me know what he was doing and how he was going to fix it. His reviews speak for themselves. Awesome service, and I highly recommend Sam.
    Sam E. Dec 18, 2015

    Thanks for your amazing review. I am glad I could assist you. I will be looking to having you as a customer in the future.

  • Mike M. Dec 5, 2015
    Network Support Services
    Verified Review
    Sam did a fantastic job, came to my house within 20 minutes of my call. I would definitely use him again. This man knows his stuff, great at troubleshooting and repairs.
    Sam E. Dec 18, 2015

    Thanks Mike! I am glad to have met you and been able to assist.

  • Norvil F. Nov 17, 2015
    Computer Repair
    Verified Review
  • Steven L. Oct 25, 2015
    Computer Repair
    Verified Review
    Very prompt and professional and will absolutely use this service in the future if needed.
    Sam E. Oct 25, 2015

    It was very nice working with you. Thanks!

  • Heather L. Oct 21, 2015
    Network Support Services
    Verified Review
    Sam replaced a router/modem for us to help with poor signal in our area. He was very thorough in his assessment of the issues and able to convey his findings in a way we could actually understand. He is a pleasure to work with and we'll definitely call him if we experience other issues!
    Sam E. Oct 21, 2015

    Thanks for the nice review. It was very nice working with you and your husband.

  • Gary S. Oct 19, 2015
    Computer Repair
    Verified Review
    Sam was professional and very easy to talk to. Did what I needed at a great price.
  • Gary M. Oct 2, 2015
    Computer Repair
    Verified Review
    Sam impressed me as straight-forward, honest, and knowledgeable. I will come to him again when I need computer work.
  • Heather M. Sep 15, 2015
    Technology Support Service
    Verified Review
    Sam did a wonderful job helping us troubleshoot technology issues with our network and a wireless television control system. He had great communication, he was prompt and efficient, and he solved our technology problem. I would definitely use Sam again.
  • Larry E. Sep 7, 2015
    Computer Repair
    Verified Review
    Excellent in all listed categories. Nothing could have been done better. Sam didn't do what he said he was going to do; he did more, much more than I could ever had hoped for. I would recommend him in a heartbeat for any electronic/computer/TV issue that anyone might have. As far as I am concerned, we got an early Christmas present.
  • Alexandra G. Sep 1, 2015
    Computer Repair
    Verified Review
    Sam was very nice and efficient. He offered to pick up my computer from Gilbert, and then once the repair was complete, he would return it back to me. I wouldn't have to move a muscle. The repair was done in about 30-45 minutes, I HIGHLY recommend Sam for any fix on your computers. Thanks so much Sam!
  • Woody S. Sep 1, 2015
    Computer Repair
    Verified Review
    Sam did a great job, showing up within the time frame agreed upon. My laptop is back up and running as it was before the problems I encountered....computer is working great!!...
  • Mark D. Aug 22, 2015
    Computer Repair
    Verified Review
  • Barrett E. Aug 19, 2015
    Computer Repair
    Verified Review
    Over 600 malware on CPU, Could not download IE. Tried to fix myself but unable. Got in touch with the ITD Group (Sam) (Very Professional) agreed to let him fix issues. Problems Solved in timely manner and on budget. Will use again!
  • Juli D. Aug 9, 2015
    Computer Repair
    Verified Review
    Sam was awesome! Really appreciated the timeliness and great service.
  • Loi C. Aug 5, 2015
    Network Support Services
    Verified Review
    Sam is truly a guru regarding IT fixes! We contacted him because we couldn't get a new router fully connected and synced with other devices. He not only fixed that, but also helped us with iPads and android cell phones and setting up a new laptop. He is now on our permanent go-to list. This was our 1st experience with Thumbtack and we've already shared it with several others.
  • Melissa G. Jul 21, 2015
    Computer Repair
    Verified Review
    I needed my laptop to be repaired, it had a loose connector for the AC adapter, Sam picked up my computer at my home,repaired the part and promptly returned the computer with the part repaired. He was very professional,personable and reasonable and honest. I would highly recommend to anyone that needs a computer repaired
  • Chris G. Jul 11, 2015
    Computer Repair
    Verified Review
    Quick, professional and friendly. Definitely going to keep his info for further use.
  • George F. Jul 1, 2015
    Computer Repair
    Verified Review
  • Aaron B. Jul 1, 2015
    Network Support Services
    Verified Review
  • Chris T. May 19, 2015
    Computer Repair
    Verified Review
    I live in Dallas but my parents live in Phoenix. I needed someone to go to their house and set up a modem and router and get my elderly parents online. Sam took the job, handled it in the same day, communicated with me regularly and even went to Best Buy with my dad to purchase a new router. Sam saved me so much stress and worry and took care of my parents since I couldn't be there. Thanks Sam!
  • Matt S. May 16, 2015
    Computer Repair
    Verified Review
    Sam was very flexible and knowledgable about my computer.
  • Sherry T. Apr 6, 2015
    Computer Repair
    Verified Review
    Sam was responsive, thorough... I would HIGHLY recommend his services. My college daughter's laptop was terribly infected with malware - she was visiting for a small window this weekend and Sam not only "fixed" her laptop - but he was so easy to work with as it related to our crazy schedule. We will call him in the future when the need arises.
  • Mike Z. Mar 27, 2015
    Computer Lessons
    Verified Review
    All went well approx 55 minutes He hooked onto my computer complete & thorough Yes on time Work very good Dont know what could have been beter
  • Ralph C. Mar 19, 2015
    Computer Repair
    Verified Review
    very professional and knowledgeable and was very patient with my husband and i..
  • Albert M. Mar 19, 2015
    Computer Repair
    Verified Review
  • Nathan B. Mar 13, 2015
    Computer Repair
    Verified Review
    It was a simple DC jack repair on my laptop with an added keyboard replacement both due to water damage. He told me he changes $65 a hour and that it might take a hour to a hour and a half of work. Despite my procrastinating and keeping him waiting, he was patient. After I hired him, I gave him the parts and he called me back within two hours. The computer still wasn't working. He believed it was the power button, but I thought otherwise. He then proposed that he will buy the part and replace it and it wouldn't cost me anything if he was wrong. That was extremely fair, so agreed. Sadly, it didn't work and my laptop was still not working. The only other thing it could be was the motherboard which was $90 for the part and out of my price range. I'm going to have buy a new computer because my old one was too damaged. $65 was the final cost to me. I would definently hire him again.
  • Lynda C. Mar 4, 2015
    Computer Repair
    Verified Review
    Sam was professional and efficient. He had my computer working in minutes. I will definitely call him again.
  • Walt T. Mar 2, 2015
    Computer Repair
    Verified Review
    Sam responded quickly and fixed my problems for a reasonable fee. I highly recommend him.
  • Ron S. Feb 26, 2015
    Network Support Services
    Verified Review
    Very nice and knowlegable about computers. I hired him to transfer all my data from old Windows 7 computer to new Windows 8.1 computer. And then I had him set up a new Motorola SB6580 modem router combo network. And then setting up my printers to go wireless. All was excellent and I am very happy. Thank you, Ron S.
  • Patrick D. Feb 8, 2015
    Computer Repair
    Verified Review
    I was absolutely shock when Sam did my work cautiously and within a short time frame. I will recommend him to all my friends for his expertise was appreciated and worth it.
  • Bryan F. Feb 7, 2015
    Computer Repair
    Verified Review
    Sam fixed my problem so quickly and easily that, unfortunately, he put my IT department to shame...Hope this is anonymous...
  • Rod D. Feb 6, 2015
    PC Computer Repair
    Verified Review
    This guy is awesome!! Very knowledgeable & master of his craft. He's Affordable & gets the job done. Don't waste your time shopping around. I ll recommend him to anyone & definitely use him again. RD
  • Kathy J. Feb 5, 2015
    Computer Repair
    Verified Review
    Sam was prompt, professional and personable. He fixed the problem which took some perseverance, and all is working great now. We would hire him again.
  • Mark S. Feb 1, 2015
    Network Support Services
    Verified Review
    great job. diagnosed my home wifi problems and the system is now working great! thanks sam!
  • Scot B. Jan 29, 2015
    Network Support Services
    Verified Review
  • Charles S. Jan 24, 2015
    Computer Repair
    Verified Review
    I was very impressed with Sam Escochea's work. I needed to have the screen on my laptop replaced, and he found the screen I needed at a very reasonable price. he ordered the part (and didn't make me prepay for it), and when it came in, he came to my home and installed it in under an hour. He was friendly and professional, and was a man of his word. He was efficient, and I'm very happy with the work he did. I highly recommend him, and will definitely use his services again, should the need arise.
  • Ronald D. Jan 21, 2015
    Computer Repair
    Verified Review
    I had a hard drive failure on my laptop and was desperate. Sam got it back up running in no time, and this was in the evening hours. His service is second to none, very professional and knowledgeable. I highly recommend him. Ron
  • Alana D. Jan 19, 2015
    Computer Repair
    Verified Review
    Sam was great! Answered all my questions and was able to speed up my computer in no time. Thank You!
  • Lindsey W. Jan 10, 2015
    PC Computer Repair
    Verified Review
    Sam was very easy to work with and fixed my hardware problems successfully. I would definitely recommend him for your computer repair!
  • Jack L. Dec 27, 2014
    Computer Repair
    Verified Review
  • Samuel H. Dec 23, 2014
    Data Recovery Service
    Verified Review
    I had a Christmas emergency with my broken computer. Sam came to my house that day, took the computer and fixed it in no time. He also provided information and answers to all my questions. I never write reviews but Sam was spectacular
  • Belinda M. Dec 21, 2014
    Computer Repair
    Verified Review
    Sam was very flexible and was on his way home and stopped by to pick up my laptop for repair he brought it back to my home on the weekend at my convenience he is a fair priced and trustworthy person feel relieved that I finally have a great go to guy for my computer needs highly recommended
  • Bonnie W. Dec 18, 2014
    PC Computer Repair
    Verified Review
    very well done......got my computer back much sooner than expected. Will use again.
  • Dede S. Dec 17, 2014
    Computer Repair
    Verified Review
    I had such a great experience with this business. I work online for my job and my computer got a virus. Sam responded immediately,dropped off and picked up at my location, and had my computer back to me within 24 hours problem resolved all for a very reasonable rate. I've already recommended him to my mom!
  • Chris A. Dec 11, 2014
    Computer Repair
    Verified Review
    Sam was professional. He picked up my laptop, ordered the part and had it fixed when promised. He dropped off my laptop when it was fixed. Whenever I had a question I sent him a text and he responded quickly and kept me in the loop of the repair process. I would recommend him to a friend.
  • Yvette R. Nov 30, 2014
    Data Recovery Service
    Verified Review
    Sam is professional, kind, trust worthy and patient. My hard drive on my PC went bad. I needed some documents recovered and HE DID IT!!! He was honest, very honest with me about my options. He doesn't come across as a a person who wants to manipulate or deceive. I would certainly trust him again and I will tell everyone I know about his services. a Don't think twice about hiring him. He is the guy to go with. He is a member of the BBB and has not had one complaint. You will be glad you called him His price was reasonable and completely fair. Thanks Sam, you are awesome!!
  • Daisy N. Oct 22, 2014
    Computer Repair
    Verified Review
    Sam was GREAT! I was very happy with his service. Communication was never a problem, He fixed my laptop screen right away and id recommend him to anyone! :)
  • Kanako O. Sep 16, 2014
    Computer Repair
    Verified Review
    Sam was fantastic. I described my problem (liquid spill on my laptop and the condition after that) in email and over the phone, then he immediately offered me the first step to do, which was just right. His communication was prompt and excellent. I'll definitely hire him again when I get other issues with my computer.
  • Janelle T. Aug 11, 2014
    Computer Repair
    Verified Review
    Sam was great, and a real pleasure to work with. He was able to pick up my lap top at my convenience and get it back to me when he said he would. His price was not even a quarter of what I expected! I'd definitely recommend him as he is professional and personable.
  • Lauren R. Jul 9, 2014
    PC Computer Repair
    Verified Review
    Thank you! He did a really great job, and solved my computer dilemma. I would have never known how to fix my internet issue, and he helped make sure my computer was clear of unwanted programs/malware. I would recommend Sam to anyone and I really am glad that I listened to the reviews here on thumbtack!
  • Patrick M. Jul 3, 2014
    PC Computer Repair
    Verified Review
    Sam did a wonderful job. Quick and professional. I recommend Sam highly. If you've got computer problems, give him a call.
  • Karen S. Jun 22, 2014
    Computer Repair
    Verified Review
    very professional and knowledgeable... Felt good about trusting him to get the job done right.
  • Jean S. Jun 22, 2014
    PC Computer Repair
    Verified Review
    Great professional service from Sam Escochea. He came to my home and got a new computer configured like I wanted and, also, made lots of fixes on a laptop. He was patient in answering my questions and explained in plain language what he was doing every step of the way. He installed malware,checked my backup from an XP and "found" my pictures! He was here over 2hours and is a very pleasant person. I highly recommend him for any computer fixes.
  • Dan S. Jun 16, 2014
    PC Computer Repair
    Verified Review
  • Jimmy G. Jun 5, 2014
    Computer Repair
    Verified Review
    Very satisfied. He was very professional and fixed my computer.
  • Richard L. May 29, 2014
    Data Recovery Service
    Verified Review
    On time, capable and quick. Will use again.
  • Phil W. Apr 22, 2014
    Computer Repair
    Verified Review
    quick to respond- did a great job of repairing and followed up to make sure all was well. certainly would use again.
  • Peggie W. Mar 22, 2014
    PC Computer Repair
    Verified Review
    Sam was very nice, got rid of my virus, explained everything to me, as to how I understood it. Helped with some minor adjustments. Peggie
  • Bonnie C. Mar 19, 2014
    Computer Repair
    Verified Review
    Sam met us for computer drp off. Fixed computer in timely fashion and offered to return it to a location closer to home.
  • John A. Mar 7, 2014
    Computer Repair
    Verified Review
    Sam was great! Very thorough and well worth the price.
  • Sandra M. Mar 6, 2014
    PC Computer Repair
    Verified Review
    Sam was on time, prompt, and worked around my work needs. He was able to stop the error messages on my PC and he also cleaned up my hard drive. He recommended an anti-virus program different from what I was using. He explained in detail what he had done and the price was quite reasonable.
  • Steve J. Feb 26, 2014
    Computer Repair
    Verified Review
    Sam helped me with malware, and educating me on aspects of how it can affect your computer. He went out of the way to meet me at locations within my schedule. professional, fair and knowledgible ... I would use his expertise on any computer issue I have
  • Connor P. Feb 26, 2014
    PC Computer Repair
    Verified Review
    phenomenal, sam came by picked up my computer and replaced my cracked screen. He had it replaced a day ahead of schedule. Very low price also. Im always breaking my computer and ill definitely
  • Anne M. Feb 19, 2014
    PC Computer Repair
    Verified Review
    Excellent service! Would not hesitate one minute to recommend their service. 'theITDGroup' was quick to respond with an hourly quote. After selecting them, they were quick to contact me, arrange for a time to do the work, and kept to the arranged schedule. The tech was a real professional. Good communication. On time. He didn't waste any time. And he was very courteous. Couldn't ask for more. I will definitely hire them again, as the need arises.
  • Tamara D. Feb 3, 2014
    Apple Computer Repair
    Verified Review
    Sam called within 10 minutes of my request to help me setup a new printer. He said that he could come today around 4:30 PM...arrived at 4:25 PM. Did everything that I requested in a timely manner. Would totally recommend Sam to everyone. My husband is booking an appointment next week to help with other projects!
  • Dave B. Feb 1, 2014
    Computer Repair
    Verified Review
    Guests in our condo in Scottsdale let us know the wifi did not work correctly. We are out of state and didn't know who to call but decided to call Sam. He did an excellent job and did it very promptly and professionally. We would definitely contact him for any further problems. Thanks, Sam.
  • Rebecca F. Jan 28, 2014
    PC Computer Repair
    Verified Review
    Sam did a GREAT job. Not only was he quick to respond (some ppl waited over 24 hours to get back to me) but he charged the same price as other ppl and in some cases WAY less. Sam was really friendly, very professional and easy to communicate with. His customer service was EXCELLENT. He picked up my laptop and returned it to me a LOT faster than I expected. I'd gladly give him my business again. In fact I hope all my friend's break their computers so I can give them Sam's number and urge them to give him business :D
  • William G. Jan 21, 2014
    Computer Repair
    Verified Review
  • Kit J. Jan 20, 2014
    Computer Repair
    Verified Review
    Prompt, patient, and tremendously service-friendly. Sam was able to schedule an immediate at-home visit. After I had been unsuccessful in schedule something with multiple other providers, this was especially refreshing. He also charged less for much more service. He was patient and thorough. I got far more than my money's worth and will recommend him to others.
  • Javier M. Jan 18, 2014
    PC Computer Repair
    Verified Review
    Great work! Picked up my laptop and i had it back within the hour
  • Tom F. Jan 14, 2014
    Apple Computer Repair
    Verified Review
    Sam was great
  • Dick L. Jan 10, 2014
    PC Computer Repair
    Verified Review
    Sam was responsive, fast, courteous and resolved the problem.
  • Bob G. Dec 28, 2013
    PC Computer Repair
    Verified Review
  • Jon A. Dec 25, 2013
    PC Computer Repair
    Verified Review
    Just 2 days before Christmas. My computer wont start up I called a few repair shops they where closed for holiday then Sam sent a text msg. from a post I left on Thumbtack he did the job .he delivered it on Christmas eve day now that is some great service the repair cost less than expected
  • Stephanie E. Dec 12, 2013
    Computer Repair
    Verified Review
    I received several quotes, his was the most reasonable. He responded to me very quickly. He also kept updated on the progress and completed the work at the time he said he would. I am definitely recommending him to my friends.
  • Rudy S. Dec 8, 2013
    Computer Repair
    Verified Review
    Very knowledgeable I would highly recommend!
  • Roger B. Dec 8, 2013
    Data Recovery Service
    Verified Review
    Sam went out of his way to recovery data from a bad ext hd. He made no promises, but came through in the end. Even if the data had not been recoverable, his efforts went above and beyond in terms of customer service. I have several other computer issues that I will be contacting him regarding. A JOB WELL DONE!
  • Scott T. Dec 2, 2013
    PC Computer Repair
    Verified Review
    I'm glad I made the decision to call Sam, he seemed concerned about my problems I was having with the computer. He was able to fix my computer & we talked about some other issues with the wireless router & wi-fi. He told me he does remote assistance work also & has a couple clients he works with, so I told him about my parents in Ohio & he said he could help if they needed it next time they have problems. Sam was terrific to work with, he's honest reliable and his rates are very reasonable. I will call Sam again if I or my parents need help. Thanks again Sam, much appreciated. Scott T.
  • Robert P. Nov 30, 2013
    Computer Repair
    Verified Review
    Sam was terrific to work with. He fixed the issue with my computer, and gave me advice on how to avoid the same problem in the future. His price was VERY reasonable. I would definitely recommend him to anyone!
  • Jeffrey F. Nov 27, 2013
    Computer Repair
    Verified Review
    Sam did an excellent job with both problem diagnosis and follow-up service. Particularly impressed with willingness to both pick up and return the laptop to my home; and the work was completely speedily with minimal interruption. Fair hourly rate as well - highly recommend.
  • Mike M. Oct 28, 2013
    Data Recovery Service
    Verified Review
    I'm giving Sam an outstanding rating for his honesty. While he was unable to solve our problem, he gave it his best effort and did not charge us despite the cost of his time.
  • Wesly L. Oct 25, 2013
    Computer Repair
    Verified Review
  • Terry M. Aug 13, 2013
    PC Computer Repair
    Verified Review
    I will be calling Sam again. He quickly solved my problem and threw in some good free advice on top of it.
  • Mary D. Jul 28, 2013
    PC Computer Repair
    Verified Review
    Sam really helped me out in a pinch! I was panicked when my internet connection wasn't working and my network was showing as "unsecured." Sam got in touch with me right away and was able to fix my issues remotely and quickly! I can't tell you how relieved I am and grateful for his expertise. Highly recommend this gentleman! Thanks Sam! You are terrific.
  • Nancy A. Jul 19, 2013
    PC Computer Repair
    Verified Review
  • Ron E. Jul 12, 2013
    Computer Repair
    Verified Review
    It was great exactly what i needed instead of having to replace my PC Sam fixed and cleaned it out for me now its back up running like a champ definitely would recommend him to any and all!!
  • Kari J. Jul 8, 2013
    PC Computer Repair
    Verified Review
    Sam contacted me the same day I posted my problem. We agreed on my diagnosis (replacement of DC Power Jack) and I ordered the part online. The day it arrived, Sam came by my house, picked up my PC, took it home and within 2 hours returned it fully operational. WOW, what great service!!!!! AND, so reasonable. It's so great to have my computer working again.
  • Vadim B. Jun 18, 2013
    Computer Repair
    Verified Review
    Many thanks for visit. The problem solved quickly. Great communication and skills. Very experienced person.
  • Susan F. May 12, 2013
    Verified Review
    Mr. Ecochea was very responsive, on time and really went above and bey
  • Alma G. Apr 8, 2013
    Computer Repair
    Verified Review
    Wonderful Job! I had no sound & I thought I could possibly need a Sound card so he mentioned that he would take a look at it.... he did the job within the time frame he quoted. (1 hr.) He started trouble shooting to see if I did need one but It turned out that I didn't. I did not have a driver installed so he got the driver installed for me. I am so very happy that it was only that! It had been close to a year without sound. I really didn't need it until now for a part-time job I will be doing. Thanks to his honesty & integrity. I had been a little leary of people working on my computer and now I feel at ease having him work on it. Thank you Sam! I will be using him from now on.
  • Maria M. Mar 16, 2013
    Computer Repair
    Verified Review
    Very professional, quick to show up. fixed problems which have been on my computer for months. I will use again and recommend you use if you need any computer service M McDonald
  • Louise P. Feb 8, 2013
    Verified Review
    Friendly, efficient, worked as promised. Offered further suggestions for security and defense against malware. Would hire him anytime we may need IT assistance.
  • Joe L. Jan 14, 2013
    PC Computer Repair
    Verified Review
    Showed up right away. He really listens well. He took the time to analyze the situation and recommend a path that actually diminished his chance to make more money from me! That's refreshing. He also explains things well to a layman who "thinks" he knows something! I'd give him 6 stars if you had them.
  • Thea C. May 2, 2012
    Computer Repair
    Verified Review
    The ITD Group was quick to respond and was very efficient in providing service. We look forward to the next time we can call because we know the Job will get done right!
  • Jerry B. Feb 6, 2012
    Computer Repair
    Verified Review
    Very very pleased to find such great technical assistance. Jerry

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.
What is your typical process for working with a new customer?
The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them. Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.
What education and/or training do you have that relates to your work?
I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.
How did you get started doing this type of work?
I enjoyed working with computers and decided to help others with my passion of technology.
What types of customers have you worked with?
The most common types of jobs that we perform are: virus removal, replace laptop screens, network problems and hardware and software diagnosis. We also fix IPhone screens.
What advice would you give a customer looking to hire a provider in your area of work?
If your looking for a trusting and honest company theITDGroup LLC is for you. We can educate you on most issues with software and fix any of your network, virus, hardware issues.
What questions should customers think through before talking to professionals about their project?
I hope that our customers realize that we truly care about their technology concerns. We work hard to make the process as seamless as possible communicating with them thru the process so there are no surprises.