theITDGroup LLC

4.9
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(183)
4.9
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183 reviews
5
93%
4
7%
3
0%
2
0%
1
0%
Customers rated this pro highly for value, work quality, and punctuality.
  • Meaghan H.

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    If you wanted define the perfect computer repair company, it would be Sam & theITDGroup LLC. Super friendly and professional. He worked very quickly to get our company’s computer running again. We are really appreciative of his skills. We will not only refer them but also us this company for all of our laptop/desktop needs.

    Feb 7, 2018Verified
    Sam E.'s reply

    Thanks Meaghan for the kinds words. It was my pleasure to meet you and work for you! Glad I was able to get your technology issue resolved.

  • Wendy M.

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    While I didn't get a chance to actually use their service, Sam was very professional and helpful. If I have the need I will definitely call them in future.

    Feb 2, 2018Verified
    Sam E.'s reply

    Thanks Wendy! I am glad you were able to get it fixed without spending money with me.

About this pro

We take the time to ensure your technology issue has been successfully resolved. We are a company that believes to assist you in getting the job done correctly and with the lowest possible cost to you the customer. I like helping people of all ages in learning new technology. It is fun to see how excited people can get in learning how computers work and how it can help in the everyday operation of our lives.

Years in business

9

Times hired on Thumbtack

306

Number of employees

2

Background check

Completed
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Photos and Videos

3 photos and 1 video

    Q & A

    • What should the customer know about your pricing (e.g., discounts, fees)?
      Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.
    • What is your typical process for working with a new customer?
      The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them. Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.
    • What education and/or training do you have that relates to your work?
      I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.

    Business hours

    Mountain Time Zone - Arizona
    Sunday12:00 a.m. to 12:00 midnight
    Monday12:00 a.m. to 12:00 midnight
    Tuesday12:00 a.m. to 12:00 midnight
    Wednesday12:00 a.m. to 12:00 midnight
    Thursday12:00 a.m. to 12:00 midnight
    Friday12:00 a.m. to 12:00 midnight
    Saturday12:00 a.m. to 12:00 midnight
    Coverage Area for theITDGroup LLC is about 150+ miles of Phoenix, AZ.