It’s free with no obligation to hire
Hired 110 times
7 years in business
(Mountain Time Zone - Arizona)
Mon - Fri
8:00 a.m. to 5:00 p.m.
8:00 a.m. to 12:00 noon
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LVP Click Color Malta Before and After
Johnson Flooring and Granite Project
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The designers did their work well, but the install got pushed back many times, and then when the install date finally arrived, the installers ripped out a bathroom counter that we had discussed replacing but never actually contracted for! They ended up installing a new countertop and not charging us for the labor, but it was a frustrating and stressful experience. KR Flooring also never returned some of our leftover materials (quartz countertops) which we paid for, and they've never responded to the email I sent them about it. They had to redo some work for the installer because the first guy they sent didn't take the correct measurements in the kitchen. And it was ALWAYS our initiative in calling and following up on every little detail in order to get anything scheduled or completed. Oh, and they tried to overcharge us, before the work was satisfactorily completed, but couldn't because we had taken the precaution to lock our credit card. The finished product looks good and the actual installer did a good job, but this was a two-month experiment in miscommunication, lack of professionalism and follow-through for a project that should have taken a week to complete. Avoid this company.Mar 16, 2018Verified
Granite Countertop Installation
First there salesman is like a car salesman. Everything he said was altered later. You can't schedule or get a hold of anyone. The only number you can get is off there website and the voicemail is always full. Finally Leyla got the installers on the ball but there was a real fear of moving in writhing kitchen counters or faucet. Finally they left the old countertops and sink in my front yard, it's been there for a week now. However they are really quick at collecting the money.May 16, 2017Verified
I went with KR Flooring for quartz counter tops. Their prices were reasonable and I was told it could be finished in about a week. Thankfully I noticed that I had not been charged the deposit because when I called several days after ordering, they had no record of my purchase. Then I was told that the company who makes the quartz was having computer problems so my counters could be delayed more than a week. I called and spoke with them about my frustration and they got someone out to measure and order the counters right away and moved up the installation date. There was a mix up with the person who came to remove the old counters (another clerical error on their part) and then the installers they sent (from a different company) clearly did not care about any customer service. They put the counters on with a drawer stuck underneath, did not mention that the backsplash was clearly going to block all the outlets and somewhere along the way there was a gash left in the wall (which of course everyone blamed on someone else and I was told was just part of construction). They did offer to send someone to look at it but I had already fixed the problems. I love my counters but I think that is because of the quartz and not because of KR Flooring.Jul 6, 2018Verified
Stefan was excellent to work with. The new carpet was installed in my rental property, my tenants were very satisfied with the quality of installation. I will work with these guys again in future again.Aug 22, 2019Verified
Floor Installation or Replacement
Scheduled and installed around my vacancies. Good job.May 7, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We provide FREE in home estimates! We bring samples, take measurements and give you a complete project price!
- What is your typical process for working with a new customer?Scheduling a Free Estimate or Have You Come Into Our Warehouse For Product Only Deals!
- What education and/or training do you have that relates to your work?All Updated Licenses, all installers pass mandatory training and certification; all licensed bonded and insured!