Jamie K. Daniel showed up right on time.
Was very friendly and polite.
Cleaning method was hot water extraction so requires tapping into the hot water from the washing machine. No problem for us but should be told to customers in case their washing machine isn't near the area being cleaned. Takes a bit longer to dry as well, full 24 hours to dry.
Only thing to do differently would be putting down a towel or tape off the hard surface areas that the carpet meets up too. After the cleaning the cleaning solution got on the tile where the carpet met up to it and left a film that was hard to get off in some areas. At minimum should get wiped up promptly before it dries.
Overall was a good experience. Carpet looks great.