- What should the customer know about your pricing (e.g., discounts, fees)?
We usually charge one time cleanings by the hour. We give flat prices for continued and repeat services. We go by square footage, stories, number of bathrooms and bedrooms, type of floors and whether a client has pets inside the home or not. We use these things to price our clients homes.
- What is your typical process for working with a new customer?
We send well trained individuals in teams of 2 or 3. We ask the customer to give us feedback after each cleaning so that we can do everything we can to make and keep our customers happy.
- What education and/or training do you have that relates to your work?
I started out cleaning houses on my own for a couple of years. I belong to different house cleaning associations that offer education on best cleaning practices and products. I also keep up with safety training for my employee's and supervised training.