What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the particular situation.
What is your typical process for working with a new customer?
This will depend on whether the client needs regular Security Guard Service; Armed or Unarmed, or a Professional Executive Protection (EP) Agent.
No one can possibly know a potential client's needs from a ThumbTack Inquiry. The only real way to understand the client's situation is a face-to-face meeting.
We have on several occasions met with a client who thought they needed a Security Guard or Bodyguard and came to the conclusion that a Private Investigator or Lawyer could handle their particular problem.
We are more interested in making sure you get the service you need than taking your money.
What education and/or training do you have that relates to your work?
Our regular Security Personnel go through Training that is relevant to the position they will be working.
We encourage our Security Personnel to pursue the Certified Protection Officer (CPO) Program through the International Foundation for Protection Officers and we reimburse all who complete the Year-long Course.
A true EP Agent (Bodyguard) has received proper training through employment with organizations such as:
- US Secret Service.
- US Marshal's Service Witness Protection Program.
- US State Department's Diplomatic Protection Division.
- Major Police Department's VIP/Dignitary Protection Unit.
- Private Security Company's Protection Services Division (PSD) in Iraq or Afghanistan
At the very bare minimum, they should have received training through such Institutes as:
Executive Security International or ISA Academy who train many UN Security Personnel.
LionHeart Security has worked on numerous occasions with Corporate and State Department Personnel and protected US Governors, Senators, Celebrity Clientele, UN Personnel in hostile environments, and US Ambassadors and Diplomatic Personnel in Africa.
If you need a professionally trained EP Agent, call us. All of my EP Personnel are hand-select by me.
How did you get started doing this type of work?
Prior Military, Law Enforcement and High-Risk Overseas Private Security employment.
What types of customers have you worked with?
LionHeart has protected US Governors, Senators, Celebrity Clientele, UN Personnel in hostile environments, foreign Heads of State and US Ambassadors and Diplomatic Personnel in Africa.
Describe a recent project you are fond of. How long did it take?
Due to Client-privilege and signed Confidentiality Agreements we do not discuss any client or mission.
What advice would you give a customer looking to hire a provider in your area of work?
Make sure they have an actual Agency License issued by the Arizona Department of Public Safety. Many Illegal Operators will show you their Guard Card (Security Guard License) and say they are licensed: they are not! A Guard Card allows a person to work for a Licensed Security Agency only, not for themselves.
Ensure that the Agency has both General Liability with a minimum of $2 Million Dollars per occasion and Workers Comp Insurance.
If they don't have all of these, look elsewhere.
What questions should customers think through before talking to professionals about their project?
Ask for copies of their Agency License and Insurance.
Ask for a LinkedIn Profile so that you can verify experience.
Remember that all Security Companies recruit from the same Pool of Personnel. It is very important to look at the management. Ask yourself important questions:
- Do they have the correct background?
- Do they have the right kind of experience?
- Do they instill confidence in you that they can do they job?
When in doubt, go without.