FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
CertaPro Painters of North Scottsdale prides itself in "no surprise" estimates. Our detailed, written contracts are "all-in", including labor cost, material costs and eligible taxes. The price changes only if the the scope of work captured in the proposal changes.
- What is your typical process for working with a new customer?
Our bidding process takes between 60-90 minutes to complete. We will call you first to confirm your address and ask some preliminary questions, which helps us create the right painting proposal for you. We will then call 30 minutes prior to our appointment time to confirm we are on our way, then meet initially for about 10-15 minutes. We will discuss in detail your painting project, ask some additional questions and answer any questions you may have. The next 30-45 will be spent inspecting your home or business, taking photos and measurements to ensure an accurate bid. Once the data has been collected, we will create and print your proposal on the spot for your review. We will then present your proposal and answer any other questions you may have. If approved, we will then begin production scheduling of your project.
- What education and/or training do you have that relates to your work?
The "Pro" in CertaPro stands for "Professional." Our painters have years of experience, background checked and E-verified. We have monthly production meetings to review best practices and new paint products and techniques available to you as the client.