Entirely Pure
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Specific air testing required
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: We offer the following:
* Energy audits
* Radiant barrier
* Insulation
* Fiberglass
* Solar water heaters
* Window tinting
* Attic sealing
* Duct sealing
* Water softeners
* Reverse osmosis systems
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Reviews
3.0
2 reviews
5
50%
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1
50%
Peter N.
Feb 5, 2013
Our Daughter was an intern at entirely pure and got us involved with Reza the owner. He came over and they did an audit of the system. He then explained the saving we would get of at least 30%. We installed a Solar Water Heater, Vapor Barrier,and Duct Sealing. This we were told would save us at least 30% on our electric bill. We Financed $10,997 through Enerbank USA. Our out of pocket expenses would be around $5000 dollars after rebates and tax incentives. The system installed in December 2011. We were all so excited to be doing what was rite for the environment and our packet book. First month showed a small saving??? Not 30% Hmmm. We waited a couple of months still no saving and even had more usage. We decided to wait it out for the summer months and see what happens. The bills were even worse. We then started making calls for service as something was wrong. 5 service calls later nothing, just scratched heads and no answers.
We then started asking for our MONEY back as there was a 30% guarantee. Seemed simple huh. Well, not so much turns out we had to wait a whole year before we could even discuss options. So we wait till January and contact them for some sort of resolution to this problem. We got a lot of we will call you back .Yeah not so much finally we met with the office manager (Elijah) and the GM (Renee). They stated we would get back our $627 for the power saving guarantee. We stated our case and we came up with a reasonable offer of half our out of pocket expenses and they could even take the system back . Seemed fair they get there revenues and profit we get some sort of compensation for our hardship. We were told we would get a response back the next day NOTHING. We finally got a hold of the GM Renee She promised to get an answer back on Monday OK....No Call back or answer. Finally after a huge run around we get Reza on the phone. long conversation but, the response was our system is fine you must be just using more electricity. I thought about that but, realized we had less people living in the house in 2012 than 2011 by 2. Seems that alone should have dropped our power bill. So then he states we are not getting any money back even the 30%gaurntee they all agreed we should get.....
Absolutely misleading sales and the Guarantee is useless If there system does not get the 30%saving they say it will then they say you are the variable and its your fault.. So Do NOT DO BUSINESS WITH THEM OR EPCOM THERE PARENT COMPANY. Seems they bought them.
So know we are at the point of arbitration as stated in there contract which I had to explain to them (they thought it would go to small claims court) they do not even know there own contract ughhhh!!!! Then I get the threat if we go to court you are going to loose and pay the attorneys fees for us and youself. Well my attorneys fees are free thank goodness and as far as the threat goes lol Judges rarely if ever give attorneys fees in awards. Only if there was gross misconduct by the other party so nice try with the threat.
You may contact me at pnerat@gmail.com if you like to discuss them...
AGAIN RUN LONG AND FAR MY FRIEND LONG AND FAR
Joanna M.
Oct 12, 2011
We had an energy audit done by Entirely Pure. They were very thorough on checking all aspect of our house and informing us of all the different things we can do and how much we could save. We installed an attic fan, radiant barrier and window tint. A++ company