FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is variable. It is based on the amount of time needed for the work that needs to be done. I can't price cat or dog care as I would the care of horses that need stalls mucked out, exercise, precise feeding regimens, etc. It is a discussion to be had when needs are determined. My long term clients get discounts, some have used my services for over 8 years.
- What is your typical process for working with a new customer?
I request a face to face discussion with owners before anything else takes place. I have found assumptions on either side can create misunderstandings which I want to avoid. There is paperwork that I will email as files for owners to go over, think about, and fill in. When we meet those papers are available to discuss points for clarification, answer any questions that may have arisen when clients were filling out the forms and to provide reassurance. I know how tough it is to leave pets behind. The people who care for my horses and Janet, who cares for my cats know !!!
- What education and/or training do you have that relates to your work?
I have a BS in General Biology with emphasis in animals. My state certification as a CVT (Certified Veterinary Technician) requires about 20 CEs every two years, however I try to attend an equine symposium every year and a veterinary conference every other year to maintain about 30-40 CEs. I have worked in the field of veterinary technician since 1986, so currently, I have over 3 decades in working with animals in various stages of health.