Jackie Rindlisbach had been working as a makeup artist on Thumbtack for two years when she landed an interview with Team Salt Lake. The native Utahn was freshly back from New York City, where she spent three years working as a makeup artist at MAC Cosmetic’s flagship location. Jackie wanted to continue doing makeup but she was ready for the next challenge—Thumbtack could offer her both. We chatted with the makeup artist turned customer support rep turned technical recruiting sourcer (whew!) about what it’s like to have multiple thriving Thumbtack careers.
1. How long have you been working as a makeup artist?
I’ve been a makeup artist for nine years now. I fell into it by accident. My husband and I were in college together at the University of Utah. He was getting a degree in acting and had to take a makeup class as part of finishing his major. I decided to take the class with him and liked it so much that I ended up changing my major. And I’ve been working as a makeup artist ever since.
Jackie said goodbye to NYC in true big city fashion: her final wedding client needed to prepped in a subway terminal.
2. How did you end up on Thumbtack?
I started my account on Thumbtack in November 2013. I was working as a makeup artist at MAC Cosmetics and had transferred to the New York City location in October of the previous year. I was dirt poor at the time and living in an incredibly expensive city. Everyone was using Craigslist to make money on the side but that didn’t feel safe to me. A friend of mine suggested that I join Thumbtack. I signed up and got one or two jobs in the first few weeks.
3. How did you end up working for Thumbtack?
I moved back to Salt Lake City in the fall of 2015. One of my friends told me that she was working at Thumbtack’s local office and I was stunned. She asked if I had ever heard of it and I told her, “I know what Thumbtack is—I’m a pro!” I applied for a job and a month later I got it.
4. How do you think being a Top Pro prepared you to work for Thumbtack?
It helped me a lot. When I was working as a customer support rep, pros liked hearing that the person they were talking to had been through all of the same things. I could honestly give them that and it gives you a certain amount of trust.
5. Has working at Thumbtack been what you thought it would be?
I had always worked retail when I started at Thumbtack. When I came in for an interview everyone I met with was so cool. At Thumbtack, I feel like I’m cared for and I love the people I work with everyday. And I have the added bonus of getting to continue doing the thing I love.
6. Do you encourage your friends to join Thumbtack?
My husband is an actor and his acting mentor actually married us, so I’m always urging him to become an officiant in the area. We could tag-team weddings together.
I’ve converted a lot of my makeup artist friends to Thumbtack. Thumbtack makes it possible for them to leave their department store jobs—or if they’re moms, gives them more flexibility. I think that’s why everyone loves Thumbtack. You have the power to set your own schedule.
7. Have you picked up any pro tips since you started working at Thumbtack?
I learned a lot while I was working in customer support. If a pro was hired a ton I tried to figure out why, and I learned from what they did.
Quotes: I have three quotes that really work for me: brides, events and bridesmaids. I always start with a congratulations message and make it my aim to be super kind. I include my phone number in the quote because I’ve learned it’s easier for customers, and I try to anticipate what they will ask when they reach out next. I include pictures with a broad range of looks and skin tones. I’ve come to the point where I know who I want to quote on. The request form has changed a lot since I started so finding those customers is easier than it’s ever been.
Following Up: I always follow-up right away and then send another message two or three days later. I thank customers for viewing my message every time. That’s my number one rule and I tell other pros that all the time.
Marking Hired: I always (always!) loop back to mark myself hired.
8. What’s one profession that you didn’t know existed before working at Thumbtack?
Bubble blowers at kids parties. It makes sense but I never thought of it before. I helped one woman in Florida who put on puppet shows at children’s parties. It makes you realize how many services are out there on Thumbtack.
9. Do you have a favorite Thumbtack story?
I did a wedding in July and the bride was really sweet. She was from Salt Lake City but planning her wedding long-distance from Colorado. I could relate—I had just done the same thing from New York.
She had tried another makeup artist and was really unhappy with the results. Her Thumbtack request was a last ditch effort. I was on my way home from Disneyland when I received the request and we started texting back and forth right away.
She cried when she saw herself in the mirror during our trial run. Seeing how people change when they’re so happy about the way they look is my favorite part of the job and why I’ll probably never stop doing it. It reminds you how much the work can mean.
10. So much of your life is either on or at Thumbtack now.
That’s true. A few months ago I hired a Thumbtack pro to clear a broken hot tub out of my dad’s backyard. I was just so happy to get the project done and the pro was amazing. He showed up with a diamond saw and cleared it all away.
Without really thinking about it, I asked if he liked working with Thumbtack. He got instantly fogged up. He pointed to his truck and told me that he wouldn’t have been able to buy it without Thumbtack. When I told him where I worked he gave me a hug. It was a huge lesson.
When I recruit people, I tell them honestly: Working here, you can make a real impact in people’s lives.