SAN FRANCISCO, CA–(Marketwired – Aug 9, 2016) – Thumbtack, a local services marketplace that connects customers who need to get things done with skilled professionals, today announced the $1 Million Thumbtack Guarantee. The Thumbtack Guarantee provides customers with up to $1 million property damage protection across more than 1,000 service categories, from painters to carpet cleaners to wedding planners. The Thumbtack Guarantee gives customers more confidence when hiring Thumbtack professionals and demonstrates our commitment to the over 200,000 skilled professionals actively bidding for jobs each quarter.
“We share our professionals’ commitment to quality work and we are proud to offer this Guarantee to our customers. We will keep working tirelessly to improve the experience of both customers and professionals on Thumbtack,” said CEO and Founder, Marco Zappacosta.
To be covered by the Guarantee when hiring a professional on Thumbtack, customers need to mark their professional as “hired” on the website or in the app before they start their work and within 30 days of submitting a project request. In the rare event that damage is a result of negligence by a professional on Thumbtack, customers will have 72 hours to contact Thumbtack’s customer support to submit a Thumbtack Guarantee request. Thumbtack will begin processing the request immediately and most requests will be resolved in fewer than 30 days.
For more information on the Thumbtack Guarantee and additional terms and conditions, please visit: thumbtack.com/guarantee.
Thumbtack is a local services marketplace that connects customers who need to get things done with skilled professionals who can help. From plumbers and painters to DJs and personal trainers, Thumbtack helps millions of customers find the right professional for their project in over 1,000 categories. This translates to more than $1 billion in annual revenue for our professionals across the U.S., helping them grow their businesses on their own terms. Founded in 2009 and headquartered in San Francisco, Thumbtack is backed by over $270 million in investment from Sequoia Capital, Google Capital, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.